Maxx Autos Plus

Mr [redacted] purchased a used Jeep Commander from Maxx Autos Plus on 2/11/Yes, there have been a few issues with the check engine light which we have tried to addressThe last time we had the vehicle worked on, the customer had previously stated that the Jeep dealer told him that the o sensor needed to be replacedWe sent the vehicle to a trusted 3rd party shop to see what their diagnosis was, and they too agreed it was the osensorSo we went ahead and had them replace it at no cost to the customerHe signed a goodwill agreement form and went on his wayNext thing we know, several weeks to a month later, the customer calls us back up and now supposedly the engine is blown and it is our faultWe tried to talk to the customer to get a better understanding of what took place and told him that we needed to pull his file and review everything and that we would be in touch with himdays later he showed up down at the dealership demanding that we cut him a check for over $which is what the other shop told him it would cost to replace the motorWe told him no, we are willing to do something, but we will not be simply cutting a check for that amountHe was not open to any other options and started to get aggressiveAs Mr [redacted] was walking through the dealership to leave, he was shouting insults and we simply asked him to leaveNo one was threatening to Mr [redacted] or made any sort of attempt to hit himHe was the aggressive one who was refusing to leaveLike we told Mr [redacted] when he was down here, we aren’t against helping him out in some kind of way, however he can’t come down here with unreasonable demands and tell us what we are going to doAnd again, no one here was aggressive and no one was going to hit or attack him

Complaint: ***I am rejecting this response because: They stated that I never tried to contact them for the three months prior to my car breaking down, when in fact I have proof that I tried contacting them mutiple timesAlso I have proof that my car which they sold to me has a tampered odometer Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: I had a witness with me, I was told I was signing a form to allow them to inspect my vehicle and test drive the vehicle I was interested in, I was also told my credit would not be run. I can produce a witness statement if needed, I also came with a pre approval #. Apparently the salesman falsified information between me and the finance manager. I would like the credit inquiry removed as I did not knowingly authorize the check.Sincerely,[redacted]

On August 7, 2015, we sold the 2000 BMW 323i AS-IS, WHERE-IS. The customer signed several documents stating that vehicle was sold as equipped. After the sale was completed, the customer came back stating that her friend noticed there was oil leaking from the valve cover gaskets and so we agreed at...

that time that we would replace those for her at no cost to her. It was never put into writing nor was it written in the contract anywhere. At this point, the customer was told to call us to schedule a time to get her car in so we could get the valve cover gaskets replaced.  We never heard her until she called about her car breaking down. Doug reached out her and told her that since we did agree to replace the valve cover gaskets and we had estimated that to be around $200, that we would help her get her car fixed and apply the $200 towards those repairs and that any addition costs we would make arrangments with her on to get the balance taken care of. She was very happy and thankful that we were willing to help because we really had no obligation to do so. It took us about a week to have the vehicle picked up and towed to our lot, which we did as a courtesy, and then the vehicle was here for approximately 4 days being worked on. The total cost of the repairs was $462.79, we applied the $200 credit to the balance and made arrangments with the customer on the remaining balance of $262.79. The customer agreed to make 3 payments of $87.60. The customer again was very happy and thankful that we helped her out and got her vehicle running again and that we would work with her on the balance that she owed. The next time we saw or heard from the customer was when she came back down to the lot and she walked right into Doug’s office. Doug thought she was here to make her first payment as agreed and instead she went off on him demanding all her money back and accused us of illegally selling her a car that we had rolled the odometer back on. Doug was totally taken by surprise by her allegations and explained that we would never tamper with an odometer! We purchased this vehicle from another dealer and at that time, the odometer stated 189,761. We tried to explain that once a vehicle is over 10 years old, the miles become exempt and aren’t scrutinized as closely. She didn’t care and continued to demand all her money back and that we pay off her loan. We told her sorry but we aren’t going to do that as the vehicle is not branded TMU or anything and that the vehicle is exempt from miles. We offered to help her trade in that vehicle and get her into something else which she refused. At this point, we agreed to disagree and she left.
 
As a newer company still striving to get our name out there, we would NEVER do anything illegal to jeopardize everything we have worked so hard to build. We really truly try to make all of our customers happy and hope that they return to buy another car from us in the future as well as refer us to friends and family. We go so far as to give free 3 month/ 3,000 mile warranties on every vehicle that is sold so that the customer can take the vehicle to any licensed mechanic if they do have any issues right away. We are sorry that this customer as had the issues that she has had and that there was an odometer issue, but it was nothing that was done intentionally or illegally.

Mr. [redacted] purchased a used 2007 Jeep Commander from Maxx Autos Plus on 2/11/17. Yes, there have been a few issues with the check engine light which we have tried to address. The last time we had the vehicle worked on, the customer had previously stated that the Jeep dealer told him that the o2...

sensor needed to be replaced. We sent the vehicle to a trusted 3rd party shop to see what their diagnosis was, and they too agreed it was the o2 sensor. So we went ahead and had them replace it at no cost to the customer. He signed a goodwill agreement form and went on his way. Next thing we know, several weeks to a month later, the customer calls us back up and now supposedly the engine is blown and it is our fault. We tried to talk to the customer to get a better understanding of what took place and told him that we needed to pull his file and review everything and that we would be in touch with him. 2 days later he showed up down at the dealership demanding that we cut him a check for over $7000 which is what the other shop told him it would cost to replace the motor. We told him no, we are willing to do something, but we will not be simply cutting a check for that amount. He was not open to any other options and started to get aggressive. As Mr [redacted] was walking through the dealership to leave, he was shouting insults and we simply asked him to leave. No one was threatening to Mr [redacted] or made any sort of attempt to hit him. He was the aggressive one who was refusing to leave. Like we told Mr. [redacted] when he was down here, we aren’t against helping him out in some kind of way, however he can’t come down here with unreasonable demands and tell us what we are going to do. And again, no one here was aggressive and no one was going to hit or attack him.

RE: [redacted]
ID# [redacted]
On October 31, 2016, [redacted] came into our dealership, filled out a credit application to see if he was a qualified car buyer, and we pulled his credit. At the bottom of our credit applications where the customer signs, it gives us permission to pull his...

credit.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

RE: ID #[redacted], [redacted]
 
The 2006 Chrysler Town and Country was sold on January 13, 2016 AS-IS with a small list of “We Owes” which we did agree to fix as part of the deal. The items listed on the WE OWE were: fix or repair driver side mirror, repair seat, get...

face plate for stereo, detail. All of these items were completed before the customer took possession of the car a few days after the sale. We also provided a free 3 month/3,000 mile warranty at no cost to the customer. No where in any of the paperwork is it noted that the airbag light was on or that we agreed to fix it.
We were able to find where the customer did submit an inquiry thru our website back on June 27, 2016 where she stated, “When I picked the van up from the dealership a few days later when it was ready the light was still on, but I didn't really care that the light was on, because I was excited to have my new car.” So we are not sure of when it did become an issue or who she talked to when she called in, but no letter was ever received back in August nor did the customer ever call and specifically ask to speak with a manager or owner because at that point things would have been addressed. We are now almost a year later and while we don’t feel that we are responsible for any issues that Ms [redacted] experienced after she purchased the vehicle, we are willing to help her address the issue with the airbag light and if there are any costs associated with those repairs, we are willing to help get the parts at our cost. We would also be willing to look at the DVD system to check for an easy repair, however, we never tell anyone that they have to sign the purchase order before they can “test” something. All customers have the right to have any vehicle inspected by a mechanic of their choosing if they want to.