Maxx Fitness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while Maxx Fitness in incorrect in stating my letters weren't accepted because they were not certified, since my most recent letter I sent on July was a certified letter (which I have a post office receipt for)While this resolution is not satisfactory to me, I will accept it as a resolution as my ultimate goal is to end my membership at Maxx FitnessAs Maxx Fitness said they could, I expect them to accept this reply as my formal cancellation request and end my membership at the one year mark without cancellation fee penalty Regards, [redacted] ***

Complainant signed a membership agreement on September 12, This agreement outlined the terms and conditions of their membership, and the pertinent issues for this situation include: The membership entailed (twelve) monthly payments of $every month to be drafted from the
provided account on or about the 3rd of each month as well as an annual charge of $to be drafted on or about February 1stTo cancel [the] membership [the member] must provide days written notice [to the club] either in person or via certified first class mail, return receipt requestedTo cancel the membership prior to the 12th (twelfth) installment bill, the member must pay a $early termination fee for breaking the contract early. Complainant sent her letters to the facility, but the reason they were not accepted is not because they were not certifiedThey were not accepted because the minimum term on the membership was not fulfilled, and the early termination fee was not paidIf the complainant would still like to cancel the membership we will accept this correspondence as reasonable notification, and cancel the membership at this timeTo proceed with the cancellation we need only the complainant to verify that this is still the course of action that they would like to take either via response to Revdex.com, mailed letter, or in person at the club

On May 10th the complainant signed a contract with the business which entailed an initial payment of $and (three) installment bills of $to be drafted from the designated account provided on or about the 3rd (third) of the following (three) months for the service of personal
trainingImmediately following the initial payment schedule, the contract goes on to state that after the minimum commitment is fulfilled the agreement will continue on a month to month basis until cancelled at the club with a day written notice (a requirement for all health clubs in the stateSee Pennsylvania Health Club Act 1989)This means that the first day the complainant was eligible to cancel her contract was August 4th In accordance with the day notice clause the complainant would still be responsible for the billing on September 3rd as that bill date falls within days of the first eligible cancel date. As of today, the complainant was in the club and cancelled all services with the business. In an attempt to provide the best resolution to a member of our facility the member was allowed by the club manager to cancel her future charges of personal training sans day notice, and was also allowed to cancel her membership agreement which held a (twelve) month commitment that had not been fulfilledBecause the complainants minimum time within their membership agreement had not been fulfilled the business could have, contractually, charged the complainant an additional $for early termination, but this fee was forgiven for the sake of customer serviceWith these two steps taken, the business has already forgiven a total of $in favor of the customers best interest. Should the complainant have additional concerns or questions regarding any previous bill she may return to the club to review her contracts with the club managerWe will be happy to assist her

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while Maxx Fitness in incorrect in stating my letters weren't accepted because they were not certified, since my most recent letter I sent on July 27 was a certified letter (which I have a post office receipt for). While this resolution is not satisfactory to me, I will accept it as a resolution as my ultimate goal is to end my membership at Maxx Fitness. As Maxx Fitness said they could, I expect them to accept this reply as my formal cancellation request and end my membership at the one year mark without cancellation fee penalty.
Regards,
[redacted]