Maxx Properties

This complaint has been filed against *** ***, but the complaint is against *** *** apartmentsPlease send all complaints and further communication to *** ***Thank you

Final Consumer Response /* (2000, 9, 2015/09/08) */
The matter has been resolvedThank you for your help

This response is in reference to complaint ID [redacted]. We have reviewed the...

Customer’s Statement of the Problem for [redacted] as a well as his desired statement and have granted his request.  [redacted] leased apartment [redacted] from [redacted] located at [redacted] [redacted].   A lease agreement was signed on August 3rd, 2017 and expires July 2, 2018.   [redacted] moved-out on August 28, 2017.  During his residency, [redacted] stated roaches were in his apartment.  Prior to his occupying the apartment, his apartment was exterminated several times by our contractor [redacted].   On July 26th, 2017, [redacted] certified the unit was roach free.  Supporting documentation is available at your request.  When [redacted] saw roaches in his unit, specifically his refrigerator, we purchased a new refrigerator and exchanged his old appliance.  We contacted [redacted] and had the unit  exterminated.  On August 23rd, 2017, we allowed [redacted] to move out without penalty.   [redacted] moved out on August 28th, 2017 with no termination fee charged.  [redacted] should be receiving his refund in the next week.  [redacted] takes great pride on providing exceptional customer service and apologizes for [redacted]’s inconvenience.  It was our understanding the unit [redacted] was clear of the pest problem.   We truly understand Mr. Shulte’s frustration and wish him the best in his future endeavors.  Please copy our statement into your web site.  We believe this dispute has been rectified.

Thank you for your email concerning [redacted]’s complaint.   Carriage Green did not received your original email as well as the email below.  It was sent to another one of our properties who forwarded it to [redacted], Community Manager of Carriage Green .   [redacted]...

replaced the previous Community Manager around 30 days ago.    [redacted] has reached out to  [redacted] and has cleared up his problems.  As far as we know everything is currently good between our office and [redacted].    Please let us know if additional information is needed.

We received your dispute in regards to the bill that you received from our office. I wanted to explain our procedures in which we do business with everyone. We require a written 60 day notice of intent to vacate your apartment. The email that you sent was on July 13, 2016 according to your...

complaint, stating that you would be out by the beginning of August. Unfortunately that falls significantly short of our required 60 day notice per the lease in addition to it not stating a specific date on which you would actually vacate the premises. You also stated that you left a few things in the apartment. This apartment was left in bad condition with multiple items left behind. If large items as well as multiple of them are left in the apartment, we are required to go through an eviction process to remove said items. This process is to cover us in the event that any one was to come back and state that they were still residing in the apartment. We did receive a court ordered judgment for possession and the [redacted] agreed to needing to do an eviction for the items left in the apartment. We also do not have a $300 cleaning fee; you did have a deposit of $250 which was applied to your overall balance. I understand that you are frustrated in not getting a response back, however as you stated the email address you were using was for [redacted] which happened to be on maternity leave throughout a portion of this process and whether we received your keys or not, we would still have to proceed with the eviction due to the amount of items remaining in the apartment. You also mentioned not getting a phone call regarding these issues however we have noted that you contacted us on 12/2/16 and it was then discovered that the number that we had on file did not match your current phone number. Unfortunately due to our protocol and receiving a needed judgment for possession, the amount owed will remain the same.