Ms***, The situation with Mr [redacted] is as followsThe customer had his vehicle towed in because the harmonic balancer/crankshaft pulley had come off the engine rendering the vehicle inoperable [redacted] , our service advisor, called Mr [redacted] and advised him of the cost to repair his vehicle and the quoted amount was agreed upon by Mr [redacted] [redacted] then asked if he was planning to drive the vehicle off the premises or have the vehicle towed, to which Mr [redacted] replied drive the vehicleThe quoted labor time of hours plus of an hour to reinstall components necessary to drive the vehicle comes from a nationally used labor guide called AlldataThe customer was called upon completion and advised of the time we closedMr [redacted] arrived to pick his vehicle up and paid his bill, which was lower than originally quoted, and then proceeded to go outside and examine the work performedMr [redacted] and his friend came back into the service lane and began to rudely and loudly address [redacted] about the work performedThe technician then walked out with the customer to explain the work performed at which point Mr [redacted] proceeded to tell the, again, highly trained technician, that he didn’t know what he was doingThe technician, at this point, told Mr [redacted] that he did in fact know what he was doing and if Mr [redacted] knew how to perform the work he would not have had to have the vehicle towed in to our facilityWe don’t condone our technicians being sarcastic to the customers, but Mr [redacted] was extremely rude to all the employees he interacted with and the technician felt embarrassed and insulted due to the way he was treated in front of co-workers and customersThe repairs made to the vehicle were necessary for the vehicle to be driven off the property which is what was requestedThe aftermarket intake system is not ruined nor installed incorrectlyIn closing, Haley employees performed the work discussed and agreed upon so the vehicle could be driven away without liability to our company for incomplete work that could have caused consequential damages and therefore no refunds were offered for repairsSincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My first issue is that the service manager claims that I was rude to everyone I encounteredI have another service member who was with me that can attest that was not the caseI will admit that I did get upset and raised my voice after seeing how the technician had installed the aftermarket componentsThe second issue is that I don't believe I was charged properlyI haven't seen the guide they use to calculate man-hours for the task I asked them to perform, but I am sure the condition the car arrived in didn't match how that was calculatedThe air intake and MAF housing (both aftermarket) were already removed and the pulley was on the crankThe The third and most important issue I have is how I was treated When I told him he didn't install the aftermarket intake components correctly, he argued, got defensive and told me that I didn't know what I was doingHe confirmed that by saying he wasn't supposed to touch aftermarket systemsThe technician telling me that I don't know what I'm doing implies a level of imcompetence on my endThe fact that I had a [redacted] technician helping when I installed that component should nullify that possibilityI suppose he has never seen a part fail to perform as advertisedIf that was the case, why would companies offer a warranty? Before I left the dealership I had to reposition the radiator, and intake system in accordance with the intake manufacturers instructions, not**They also claim that he didn't damage anything, which is falseThere are bolt holes for the snout of the intake that were elongated, and one of the bolt holes has a crack running from it nowAt this point, I don't expect anything from that dealershipThe fact that they think their technician didn't do anything wrong is beyond meI can only hope that their future customers recieve better treatment than I didThank you.Regards, [redacted]
Ms***, The situation with Mr [redacted] is as followsThe customer had his vehicle towed in because the harmonic balancer/crankshaft pulley had come off the engine rendering the vehicle inoperable [redacted] , our service advisor, called Mr [redacted] and advised him of the cost to repair his vehicle and the quoted amount was agreed upon by Mr [redacted] [redacted] then asked if he was planning to drive the vehicle off the premises or have the vehicle towed, to which Mr [redacted] replied drive the vehicleThe quoted labor time of hours plus of an hour to reinstall components necessary to drive the vehicle comes from a nationally used labor guide called AlldataThe customer was called upon completion and advised of the time we closedMr [redacted] arrived to pick his vehicle up and paid his bill, which was lower than originally quoted, and then proceeded to go outside and examine the work performedMr [redacted] and his friend came back into the service lane and began to rudely and loudly address [redacted] about the work performedThe technician then walked out with the customer to explain the work performed at which point Mr [redacted] proceeded to tell the, again, highly trained technician, that he didn’t know what he was doingThe technician, at this point, told Mr [redacted] that he did in fact know what he was doing and if Mr [redacted] knew how to perform the work he would not have had to have the vehicle towed in to our facilityWe don’t condone our technicians being sarcastic to the customers, but Mr [redacted] was extremely rude to all the employees he interacted with and the technician felt embarrassed and insulted due to the way he was treated in front of co-workers and customersThe repairs made to the vehicle were necessary for the vehicle to be driven off the property which is what was requestedThe aftermarket intake system is not ruined nor installed incorrectlyIn closing, Haley employees performed the work discussed and agreed upon so the vehicle could be driven away without liability to our company for incomplete work that could have caused consequential damages and therefore no refunds were offered for repairsSincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My first issue is that the service manager claims that I was rude to everyone I encounteredI have another service member who was with me that can attest that was not the caseI will admit that I did get upset and raised my voice after seeing how the technician had installed the aftermarket componentsThe second issue is that I don't believe I was charged properlyI haven't seen the guide they use to calculate man-hours for the task I asked them to perform, but I am sure the condition the car arrived in didn't match how that was calculatedThe air intake and MAF housing (both aftermarket) were already removed and the pulley was on the crankThe The third and most important issue I have is how I was treated When I told him he didn't install the aftermarket intake components correctly, he argued, got defensive and told me that I didn't know what I was doingHe confirmed that by saying he wasn't supposed to touch aftermarket systemsThe technician telling me that I don't know what I'm doing implies a level of imcompetence on my endThe fact that I had a [redacted] technician helping when I installed that component should nullify that possibilityI suppose he has never seen a part fail to perform as advertisedIf that was the case, why would companies offer a warranty? Before I left the dealership I had to reposition the radiator, and intake system in accordance with the intake manufacturers instructions, not**They also claim that he didn't damage anything, which is falseThere are bolt holes for the snout of the intake that were elongated, and one of the bolt holes has a crack running from it nowAt this point, I don't expect anything from that dealershipThe fact that they think their technician didn't do anything wrong is beyond meI can only hope that their future customers recieve better treatment than I didThank you.Regards, [redacted]