I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I find it remarkable that this woman claims to know the zippers were working properly when I purchased the bag when she was not even present. I stated to her on our first conversation that the zipper fell apart the first time I tried to unzip when I got home, the same day I bought it. She is trying to make it sound like I broke it and I do not like being called a liar. I am not sure what else you can do but I find it absolutely ridiculous that this lady has made the choice to represent her store this way. I will make sure that anyone who will listen understands how dishonest the management for this company is and will strongly advise them not to purchase the "junk" they sell. Regards, [redacted]
I have read the complaint by our customer, and I appreciate the opportunity to respond The customer chose our infrared heaters that are pre-priced at $249.99, buy one, get one free The decision was made after purchase that they were not suitable for the customer's use, and a
refund was requested The customer stated that the same heater is on sale elsewhere for $ The customer also stated that a refund was offered at the time of purchase.I am truly sorry that the customer was not satisfied with the quality or functions of the excellent heater purchased We have sold hundreds of thousands of these heaters and have an equivalent number of satisfied customers I understand that a similar heater may be offered as a promotion at another business, but I stand firm on the claim that a similar heater would not be equal to ours.Our sales associates are carefully trained not to say that a refund will be issued if the customer chooses to make a return Our corporate policy, which has been in place since 1975, states that we issue store credit or exchange for other merchandise This message is posted several places in the store, on the cash-wrap stand and at the cash register It is also printed on the receipt.I am indeed sorry that the customer is dissatisfied with the items she bought in our store, but I must enforce our no refunds, exchanges only policy I encourage the customer to return the heaters for a store credit or exchange for other excellent merchandise
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regards to Lily's giving me a piece of paper worth $263.23, I do not want anything but a refund back since the salesman said if I wasn't satisfied he would refund it I am a widow living on a low income and they don't have anything in the store worth that much money I have no reason to lie I just want to be treated as promised
Thank you,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it remarkable that this woman claims to know the zippers were working properly when I purchased the bag when she was not even present. I stated to her on our first conversation that the zipper fell apart the first time I tried to unzip when I got home, the same day I bought it. She is trying to make it sound like I broke it and I do not like being called a liar. I am not sure what else you can do but I find it absolutely ridiculous that this lady has made the choice to represent her store this way. I will make sure that anyone who will listen understands how dishonest the management for this company is and will strongly advise them not to purchase the "junk" they sell.
Regards,
[redacted]
I appreciate the opportunity to respond to the complaint made by our customer. I recall clearly the phone call that I received and the ensuing conversation. The customer purchased an insulated bag intended to transport either hot or cold food and stated to me during our phone...
conversation that it was going to be a bag to carry cold foods home from the supermarket. The bag has zippers on the two front seams of the bag in order to access foods without spilling, etc. Because the zippers were in good working order when the bag was purchased, we cannot allow an exchange or refund. Our policy requires that the item returned (unless defective, which this is not) be in the same condition as when purchased. I am truly sorry that this item cannot be exchanged for our customer. It is our intention for all customers to be satisfied with their purchases and the level of service that they receive at Lily's. However, this situation does not allow an exception to our policy. I also am sorry that the customer was dissatisfied with the tone of our conversation. It is my personal goal to speak courteously with all persons. I regret that our customer did not perceive that courtesy.Because it is our goal for all customers to be satisfied and choose to shop with us again, I ask our customer to consider Lily's again in the future. We strive to provide quality goods and excellent customer service to all.
Thank you for bringing this complaint to my attention. It is certainly our desire for every customer to feel valued at Lily's. I am sorry for the confusion with the coupons. Lily's bonus coupons are not valid with any other offers or coupons. The 50% coupon was valid and used...
to make the item $ 124.99, the original price is $249.98. Our corporate policy is 'No Refunds/Exchanges Only' as is posted in the store and on the sales receipt. Though I can not issue a 20% refund, I would be more than happy to send a $25.00 gift card valid at any Lily's location. Our sales associates are carefully trained to respond with kindness and empathy to all, and I regret that her experience was not positive.
Thank You,
[redacted]
Lily's As Seen On TV Stores
Customer Service Assistant Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I find it remarkable that this woman claims to know the zippers were working properly when I purchased the bag when she was not even present. I stated to her on our first conversation that the zipper fell apart the first time I tried to unzip when I got home, the same day I bought it. She is trying to make it sound like I broke it and I do not like being called a liar. I am not sure what else you can do but I find it absolutely ridiculous that this lady has made the choice to represent her store this way. I will make sure that anyone who will listen understands how dishonest the management for this company is and will strongly advise them not to purchase the "junk" they sell. Regards, [redacted]
I have read the complaint by our customer, and I appreciate the opportunity to respond The customer chose our infrared heaters that are pre-priced at $249.99, buy one, get one free The decision was made after purchase that they were not suitable for the customer's use, and a
refund was requested The customer stated that the same heater is on sale elsewhere for $ The customer also stated that a refund was offered at the time of purchase.I am truly sorry that the customer was not satisfied with the quality or functions of the excellent heater purchased We have sold hundreds of thousands of these heaters and have an equivalent number of satisfied customers I understand that a similar heater may be offered as a promotion at another business, but I stand firm on the claim that a similar heater would not be equal to ours.Our sales associates are carefully trained not to say that a refund will be issued if the customer chooses to make a return Our corporate policy, which has been in place since 1975, states that we issue store credit or exchange for other merchandise This message is posted several places in the store, on the cash-wrap stand and at the cash register It is also printed on the receipt.I am indeed sorry that the customer is dissatisfied with the items she bought in our store, but I must enforce our no refunds, exchanges only policy I encourage the customer to return the heaters for a store credit or exchange for other excellent merchandise
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regards to Lily's giving me a piece of paper worth $263.23, I do not want anything but a refund back since the salesman said if I wasn't satisfied he would refund it I am a widow living on a low income and they don't have anything in the store worth that much money I have no reason to lie I just want to be treated as promised
Thank you,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it remarkable that this woman claims to know the zippers were working properly when I purchased the bag when she was not even present. I stated to her on our first conversation that the zipper fell apart the first time I tried to unzip when I got home, the same day I bought it. She is trying to make it sound like I broke it and I do not like being called a liar. I am not sure what else you can do but I find it absolutely ridiculous that this lady has made the choice to represent her store this way. I will make sure that anyone who will listen understands how dishonest the management for this company is and will strongly advise them not to purchase the "junk" they sell.
Regards,
[redacted]
I appreciate the opportunity to respond to the complaint made by our customer. I recall clearly the phone call that I received and the ensuing conversation. The customer purchased an insulated bag intended to transport either hot or cold food and stated to me during our phone...
conversation that it was going to be a bag to carry cold foods home from the supermarket. The bag has zippers on the two front seams of the bag in order to access foods without spilling, etc. Because the zippers were in good working order when the bag was purchased, we cannot allow an exchange or refund. Our policy requires that the item returned (unless defective, which this is not) be in the same condition as when purchased. I am truly sorry that this item cannot be exchanged for our customer. It is our intention for all customers to be satisfied with their purchases and the level of service that they receive at Lily's. However, this situation does not allow an exception to our policy. I also am sorry that the customer was dissatisfied with the tone of our conversation. It is my personal goal to speak courteously with all persons. I regret that our customer did not perceive that courtesy.Because it is our goal for all customers to be satisfied and choose to shop with us again, I ask our customer to consider Lily's again in the future. We strive to provide quality goods and excellent customer service to all.
Thank you for bringing this complaint to my attention. It is certainly our desire for every customer to feel valued at Lily's. I am sorry for the confusion with the coupons. Lily's bonus coupons are not valid with any other offers or coupons. The 50% coupon was valid and used...
to make the item $ 124.99, the original price is $249.98. Our corporate policy is 'No Refunds/Exchanges Only' as is posted in the store and on the sales receipt. Though I can not issue a 20% refund, I would be more than happy to send a $25.00 gift card valid at any Lily's location. Our sales associates are carefully trained to respond with kindness and empathy to all, and I regret that her experience was not positive.
Thank You,
[redacted]
Lily's As Seen On TV Stores
Customer Service Assistant Manager