Maya's Furniture & More

The customer purchased a sectional recliner in January She called two months later in March and claimed the brackets were loose With no questions we picked up the sectional and had it repaired, and brought it back to the customer in less that hrs, with no charge for delivery But before we delivered the repaired sectional recliner, she left a bad review apparently because she wanted us to loan her a new couch while she waited and we didn't She had promised to take down the review after we had helped her but she did not.From my understanding, people only write bad reviews when the company isn't trying to help the customer We on the other hand, with no question or charge, went out of our way to pick up and deliver her sectional The only reason why we were unable to exchange it the first time she called about a problem with the sectional was because it was considered used at that point The manufacturing company even wrote a report on the conditions of the furniture when they received it Initially, they did not want to accept it due to dog hair and also because part of the stitching on top came undone They stated the condition of the sectional was extremely used and even had dirty cup holders.Nonetheless, the company repaired the sectional as much as they could based on the customers usage We took it back the same dayThe customer calls back in the middle of August and says the sectional had a huge lump or ball in it and said that same recliner could no longer recline We called the manufacturer and they agreed to fix it So I called my customer back and let her know that we were going to pick it up the next day But that same day, my customer wrote another awful review and so I let the customer know that I was no longer going to pick it up and I gave her the information to the manufacturer so they could take it from thereI find it somewhat unfair that someone can ruin someone else' credibility for something that is out of their control The customer wants a new sectional but again, that is out of my hands, the manufacturer will not exchange it due to state of the furniture They will only repair itI've done all I can but at this point the customer needs to deal with the manufacturer company directly Because the warranty is covered by the manufacturer

Complaint: ***
I am rejecting this response because: this is not trueWe started complaining right after they dropped off the couchIf the company is going to sell furniture then it is their fault if the furniture is not goodI am trusting the company I a m buying from not someone they got it fromThey stated that they would pick it up again to fix it and they didn't show because they got a bad reviewAfter months of dealing with them and the couch having a lump where you are supposed to sit the only thing we could do is give them a bad reviewI stated several times if they fixed the couch I would go back state they fixed itIt is not very professional to say you are going to pick up something and not show upI had to take off of work to wait for themI believe this is very childishRight after the couch got here we asked to get a couch with all the brackets because everything was loseWe kept getting the same answer "someone will call you back"I trusted this company with $of my very hard earned money to give me a good product for my familyThe last time they took the couch we were too scared to take it about and make sure nothing got stuck in from folding laundry (sitting on the couch and folding laundry and very every day thing)My dogs are not allowed on the couch but there is a fan going 100% of the time so dog hair gets every where, I cannot help thatIf I moved the couch from where they put it they would have blamed me for breaking itI left it alone each time they fixed itI just want a couch that my family can sit on and watch movies instead we have a couch that if anyone gets near it we have to scream dont touch it just sit down!
Regards,
*** ***

The customer purchased a sectional recliner in January. She called two months later in March and claimed the brackets were loose. With no questions we picked up the sectional and had it repaired, and brought it back to the customer in less that hrs, with no charge for delivery.
But before we delivered the repaired sectional recliner, she left a bad review apparently because she wanted us to loan her a new couch while she waited and we didn't. She had promised to take down the review after we had helped her but she did not.From my understanding, people only write bad reviews when the company isn't trying to help the customer. We on the other hand, with no question or charge, went out of our way to pick up and deliver her sectional. The only reason why we were unable to exchange it the first time she called about a problem with the sectional was because it was considered used at that point. The manufacturing company even wrote a report on the conditions of the furniture when they received it. Initially, they did not want to accept it due to dog hair and also because part of the stitching on top came undone. They stated the condition of the sectional was extremely used and even had dirty cup holders.Nonetheless, the company repaired the sectional as much as they could based on the customers usage. We took it back the same dayThe customer calls back in the middle of August and says the sectional had a huge lump or ball in it and said that same recliner could no longer recline. We called the manufacturer and they agreed to fix it. So I called my customer back and let her know that we were going to pick it up the next day. But that same day, my customer wrote another awful review and so I let the customer know that I was no longer going to pick it up and I gave her the information to the manufacturer so they could take it from thereI find it somewhat unfair that someone can ruin someone else' credibility for something that is out of their control. The customer wants a new sectional but again, that is out of my hands, the manufacturer will not exchange it due to state of the furniture. They will only repair itI've done all I can but at this point the customer needs to deal with the manufacturer company directly. Because the warranty is covered by the manufacturer