RE: Response to complaint*** Zippy's MililaniWe humbly apologize for your experienceand assure you your concernshave been forwardedto the Senior Operations Director for Zippy's Mililani who will be following up directly with the Store ManagerThough we cannot disclose any
disciplinary actions,
we invite you to further discuss your experiencewith the Senior Operations Director.May we call you at the number provided?Sincerely,Monica C*** Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:I have not received notice that the person in question has been transferred out of your Mililani location.
In your letter of response you asked if you can contact us by phone to discuss this matter, your Senior Manager can call [redacted].
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I'm still waiting on a resolution to this matter from the senior manager.
I would like notification when I can return to the restaurant without fear of running into the person in question (Jackie)
I would also like to come back to Zippy's to enjoy some of our favorite foods and not have to worry about being bad mouthed in front of other customer or worst yet friends and family.
I'm giving your company an opportunity to make this right. Also to keep us as customers as well as our friends and family in the Mililani Community for years to come.
You don't need to explain what disciplinary actions were taken against this person, I just want confirmation that I can return to your restaurant without fear of running into (Jackie) at your Mililani location in the future.
I hope you can figure out a solution to this problem so that everyone involved is satisfied with the outcome.
Sincerely,
[redacted]
Dear Mr. [redacted], Thank you very much for allowing our Senior Operations Director to call you. She will be contacting you at the number provided to further discuss this matter.
Mahalo,
Monica C[redacted]
Customer Service Manager.
RE: Response to complaint*** Zippy's MililaniWe humbly apologize for your experienceand assure you your concernshave been forwardedto the Senior Operations Director for Zippy's Mililani who will be following up directly with the Store ManagerThough we cannot disclose any
disciplinary actions,
we invite you to further discuss your experiencewith the Senior Operations Director.May we call you at the number provided?Sincerely,Monica C*** Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:I have not received notice that the person in question has been transferred out of your Mililani location.
In your letter of response you asked if you can contact us by phone to discuss this matter, your Senior Manager can call [redacted].
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I'm still waiting on a resolution to this matter from the senior manager.
I would like notification when I can return to the restaurant without fear of running into the person in question (Jackie)
I would also like to come back to Zippy's to enjoy some of our favorite foods and not have to worry about being bad mouthed in front of other customer or worst yet friends and family.
I'm giving your company an opportunity to make this right. Also to keep us as customers as well as our friends and family in the Mililani Community for years to come.
You don't need to explain what disciplinary actions were taken against this person, I just want confirmation that I can return to your restaurant without fear of running into (Jackie) at your Mililani location in the future.
I hope you can figure out a solution to this problem so that everyone involved is satisfied with the outcome.
Sincerely,
[redacted]
Dear Mr. [redacted], Thank you very much for allowing our Senior Operations Director to call you. She will be contacting you at the number provided to further discuss this matter.
Mahalo,
Monica C[redacted]
Customer Service Manager.