Reserved a car to be picked up at Sea Tac Intl to be dropped off at Portland International Airport. Confirmed this with Agent Kirsten P [redacted] at Sea Tac location when picking up car. Also informed agent Kristen P [redacted] that we were married. She offered to upgrade our vehicle twice for a fee. We refused and said we did not want to pay more for any upgrade. She then offered to waive the additional driver fee if we would take an upgrade. Because she informed us that the additional driver fee charge per day was the same as the upgrade cost per day, we agreed. Upon returning the car, we were charged a "drop charge," which Kirsten P [redacted] did not inform us about or put in our invoice, despite her knowledge of our travel plans and our request that she let us know what we should expect to pay upon drop off. Drop charge was later waived by the agent in Portland after we notified them of the lack of notice. We were also informed that there is no additional driver fee if you are married. Thus, Kirst
I am trying to resolve a billing dispute with Seatac Alamo Rental Cars after having been overcharged for services in March of Despite having written them several times they have thusfar declined my requests for a written responseThey have also declined repeated telephone requests to give the full names of any location manager(s)At this point, I would be grateful simply to know whom I need to contact to formally state my concern and Alamo's response has been to withhold full names, ignore letters and disregard requests for written communication
Rented a car from Alamo specifically because they described their SeaTac location on *** as "In Terminal" rather than "Shuttle to Car" like the other car rental companiesI was happy to pay more for this perkExcept, nopeThey do not have a location in the SeaTac terminal, all of the car rental companies are located offsite, you take a shuttle to the car rental facility just like all of the other companies statedAlamo completely misrepresented their locationAfter returning from my trip, I went back to *** and the misinformation (and higher price) is still listed on the website, so this was not a temporary error on Alamo's partThis is how they choose to represent themselvesWill not rent from Alamo again
Reserved a car to be picked up at Sea Tac Intl to be dropped off at Portland International AirportConfirmed this with Agent Kirsten P*** at Sea Tac location when picking up carAlso informed agent Kristen P*** that we were marriedShe offered to upgrade our vehicle twice for a feeWe refused and said we did not want to pay more for any upgradeShe then offered to waive the additional driver fee if we would take an upgradeBecause she informed us that the additional driver fee charge per day was the same as the upgrade cost per day, we agreedUpon returning the car, we were charged a "drop charge," which Kirsten P*** did not inform us about or put in our invoice, despite her knowledge of our travel plans and our request that she let us know what we should expect to pay upon drop offDrop charge was later waived by the agent in Portland after we notified them of the lack of noticeWe were also informed that there is no additional driver fee if you are marriedThus, Kirst
I rented a car at SEA on Dec 3rd and I got a flat tire on Dec 4thI called Alamo and they told me I could replace the flat tire and they would give me a reimbursementThen I replaced the tier in sears auto center and paid by myselfWhen I returned the car, I gave the receipt to a guy and he confirmed that he would send me a check to reimburse the costHowever it's been more than one and a half months that I didn't get the checkI had to call them at least more than timesEvery time they had different answersThey told me they had tried to contacted me to confirm the address to send the check but I didn't receive any phone calls; they told me they had already escalated this issue to the manager but wouldn't provide any more informationIn my 4th call, they even denied they received the receipt for the replacementToday I had to get the receipt again and wanted to call to get the fax number to send the receipt, they changed their statement againThey said all I could do is to
Insurance company paid for all damages to front bumper of vehicle in questionMy claim adjuster requested additional information on "Admin Fees", as well as proof of "Diminishment of Value" and "Loss of Use", to meet claimAlamo Rent A Car refused to provide details to settle the claim through my insurance company and now sending me the bill"Admin Fees" of $"Diminishment of Value" of $"Loss of Use" of $"Alamo holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for wear and tearUnless prohibited by law, a renter may be held responsible for all damages, including loss of use, should the vehicle be damaged in an accident, stolen or vandalizedThis is the case regardless of faultWhether who is at fault in the accident, the renter may be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss."
Reserved a car to be picked up at Sea Tac Intl to be dropped off at Portland International Airport. Confirmed this with Agent Kirsten P [redacted] at Sea Tac location when picking up car. Also informed agent Kristen P [redacted] that we were married. She offered to upgrade our vehicle twice for a fee. We refused and said we did not want to pay more for any upgrade. She then offered to waive the additional driver fee if we would take an upgrade. Because she informed us that the additional driver fee charge per day was the same as the upgrade cost per day, we agreed. Upon returning the car, we were charged a "drop charge," which Kirsten P [redacted] did not inform us about or put in our invoice, despite her knowledge of our travel plans and our request that she let us know what we should expect to pay upon drop off. Drop charge was later waived by the agent in Portland after we notified them of the lack of notice. We were also informed that there is no additional driver fee if you are married. Thus, Kirst
I am trying to resolve a billing dispute with Seatac Alamo Rental Cars after having been overcharged for services in March of Despite having written them several times they have thusfar declined my requests for a written responseThey have also declined repeated telephone requests to give the full names of any location manager(s)At this point, I would be grateful simply to know whom I need to contact to formally state my concern and Alamo's response has been to withhold full names, ignore letters and disregard requests for written communication
Rented a car from Alamo specifically because they described their SeaTac location on *** as "In Terminal" rather than "Shuttle to Car" like the other car rental companiesI was happy to pay more for this perkExcept, nopeThey do not have a location in the SeaTac terminal, all of the car rental companies are located offsite, you take a shuttle to the car rental facility just like all of the other companies statedAlamo completely misrepresented their locationAfter returning from my trip, I went back to *** and the misinformation (and higher price) is still listed on the website, so this was not a temporary error on Alamo's partThis is how they choose to represent themselvesWill not rent from Alamo again
Reserved a car to be picked up at Sea Tac Intl to be dropped off at Portland International AirportConfirmed this with Agent Kirsten P*** at Sea Tac location when picking up carAlso informed agent Kristen P*** that we were marriedShe offered to upgrade our vehicle twice for a feeWe refused and said we did not want to pay more for any upgradeShe then offered to waive the additional driver fee if we would take an upgradeBecause she informed us that the additional driver fee charge per day was the same as the upgrade cost per day, we agreedUpon returning the car, we were charged a "drop charge," which Kirsten P*** did not inform us about or put in our invoice, despite her knowledge of our travel plans and our request that she let us know what we should expect to pay upon drop offDrop charge was later waived by the agent in Portland after we notified them of the lack of noticeWe were also informed that there is no additional driver fee if you are marriedThus, Kirst
I rented a car at SEA on Dec 3rd and I got a flat tire on Dec 4thI called Alamo and they told me I could replace the flat tire and they would give me a reimbursementThen I replaced the tier in sears auto center and paid by myselfWhen I returned the car, I gave the receipt to a guy and he confirmed that he would send me a check to reimburse the costHowever it's been more than one and a half months that I didn't get the checkI had to call them at least more than timesEvery time they had different answersThey told me they had tried to contacted me to confirm the address to send the check but I didn't receive any phone calls; they told me they had already escalated this issue to the manager but wouldn't provide any more informationIn my 4th call, they even denied they received the receipt for the replacementToday I had to get the receipt again and wanted to call to get the fax number to send the receipt, they changed their statement againThey said all I could do is to
Insurance company paid for all damages to front bumper of vehicle in questionMy claim adjuster requested additional information on "Admin Fees", as well as proof of "Diminishment of Value" and "Loss of Use", to meet claimAlamo Rent A Car refused to provide details to settle the claim through my insurance company and now sending me the bill"Admin Fees" of $"Diminishment of Value" of $"Loss of Use" of $"Alamo holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for wear and tearUnless prohibited by law, a renter may be held responsible for all damages, including loss of use, should the vehicle be damaged in an accident, stolen or vandalizedThis is the case regardless of faultWhether who is at fault in the accident, the renter may be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss."