Mayfair Cleaners

Initial Business Response / [redacted] (1000, 6, 2015/07/16) */ [redacted] RE: Case # XXXXXXXX To Whom It [redacted] Concern: Thank you for contacting [redacted] regarding case #XXXXXXXX Regarding this customer's complaint, our record indicates that the customer came into our cleaners on [redacted] When she picked up her order on [redacted] she came back few days later and had made a complaint regarding small holes in the front of her blouseEven to this day we can confidently say that this is the outcome of manufacture's poor stitching, which simply became more apparent when the apparel was steamedThe manager tried to explain to the customer that there was a manufacturing defect in this particular product but the customer only insisted that our cleaners compensate for the itemAt the time, she even pulled on the thread herself and realized that the stitching was falling apart and she walked off of our store We apologize if there was a miscommunication in the process of explaining the defect in this clothingAs for the repair, we would have offered to the customer if it were in our ability even though we did not damage her clothingPlease kindly understand that we cannot compensate for the manufacture's defect in customer's clothingIf Ms [redacted] wishes to look into [redacted] & [redacted] Institute International" [redacted] and find out more about the actual cause of the holes in her blouse, we will be more than happy to go over the steps with Ms*** [redacted] would have never made it through the past years without customer satisfaction and trustWe will continually try our best in bringing more satisfaction for our customers If you have any questions, please call us at XXX-XXX-XXXX Thank you [redacted] Team Initial Consumer Rebuttal / [redacted] (4200, 8, 2015/07/20) */ ***Document Attached [redacted] Images of shirt Final Business Response / [redacted] (4000, 11, 2015/08/02) */ To Whom It May Concern; First of all, we were not able to open any of the files- including jpeg files regarding case #XXXXXXXX Therefore, I am unable to answer to customer's rebuttal However, if the customer wishes to talk more in person with customer service staff, she can come to our store on Saturdays between 11am-2pm Thank you -Mayfair Cleaners Team

I'm responding to your letter about a client issue we had on 2/9/17. First, the price for a shirt compared to a shirt that's boxed has always been different since we started the business 20 years ago. Boxing a shirt does require more time and materials to complete so there's a small upcharge for...

that request. All cleaners do this upcharge for the same reason and we have no reason to miss quote the price. However, we understand there might have been some confusion and are more then happy to offer the client a store credit for the difference.   Thank you!

Initial Business Response /* (1000, 6, 2015/07/16) */
[redacted] 2015
RE: Case # XXXXXXXX
To Whom It [redacted] Concern:
Thank you for contacting [redacted] regarding case #XXXXXXXX.
Regarding this customer's complaint, our record indicates that the customer came into our cleaners on...

[redacted] When she picked up her order on [redacted] she came back few days later and had made a complaint regarding small holes in the front of her blouse. Even to this day we can confidently say that this is the outcome of manufacture's poor stitching, which simply became more apparent when the apparel was steamed. The manager tried to explain to the customer that there was a manufacturing defect in this particular product but the customer only insisted that our cleaners compensate for the item. At the time, she even pulled on the thread herself and realized that the stitching was falling apart and she walked off of our store.
We apologize if there was a miscommunication in the process of explaining the defect in this clothing. As for the repair, we would have offered to the customer if it were in our ability even though we did not damage her clothing. Please kindly understand that we cannot compensate for the manufacture's defect in customer's clothing. If Ms. [redacted] wishes to look into [redacted] & [redacted] Institute International" [redacted] and find out more about the actual cause of the holes in her blouse, we will be more than happy to go over the steps with Ms. [redacted].
[redacted] would have never made it through the past 30 years without customer satisfaction and trust. We will continually try our best in bringing more satisfaction for our customers.
If you have any questions, please call us at XXX-XXX-XXXX.
Thank you.
[redacted] Team
Initial Consumer Rebuttal /* (4200, 8, 2015/07/20) */
[redacted]Document Attached[redacted]
Images of shirt
Final Business Response /* (4000, 11, 2015/08/02) */
To Whom It May Concern;
First of all, we were not able to open any of the files- including jpeg files regarding case #XXXXXXXX.
Therefore, I am unable to answer to customer's rebuttal.
However, if the customer wishes to talk more in person with customer service staff, she can come to our store on Saturdays between 11am-2pm.
Thank you.
-Mayfair Cleaners Team