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Mayfair Electronics Service

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Mayfair Electronics Service Reviews (3)

To [redacted].
We received the letter concerning the complaint from the customer, but have issues with the statements made by this customer. To address these issues, I will provide the Revdex.com with our side of the complaint.
First it is our long-term policy to charge a Non-Refundable...

Diagnostic Fee for all incoming work, to cover labor time, etc. it is prominently posted at the Service Counter and on the customer's receipts. This is and was clearly mentioned to the customer at the time they dropped off their set. Additionally, it was stated at that time by the customer that they understood this policy, and agreed upon by them. We have proof of this conversation on our security system, which records audio, as well as video, and time/date stamped of any transactions at the front Counter. - The customer was pleasent and agreeable at this time, which was on Monday, September 15th, 2014.Two days later on Wednesday, Sept. 17th, the customer was called to discuss the repair situation of his set. This phone conversation was approximately 5 minutes long, and was also picked up by our security system for accuracy and verification.
At this time the customer was told that his set was a specific model prone for having problems, thereby causing parts distributors to run out of theparts needed for the repairs. it was also discussed and suggested that he shop around for another set, Panasonic being mentioned as a good choice due to its low failure rate. Again, the customer was agreeable at this time, and the subject of recycling his set was also discussed, since we do our part to dispose of consumer products properly. His permission was given at that time, to recycle this set. - This is also documented on our security system, and we would gladly Show! t as proof to your Revdex.com representative if asked.Two days later, on Friday, Sep 19th, the customer called and spoke with the repair technician again - this time changing his story, beccming argumentative, and demanding his set back, denying previous statements he made regarding the permission to recycle his se. He was told that the sets paperwork was marked for recycling on the 17th while still on the phone with him, and that the set was not in our posession any mcre.This enraged him even more, but was simply out of our hands by then.The Bottom Line: - We Certainly would have profited more if we were able to repair the customer's set, instead of having to recycle it, and make every reasonable effort to repair our Customer's sets.
Nevertheless, the customers compaint towards us appears to be an attempt to save money on purchasing another tv, at our expense.As stated above, we welcome a representative of the Revdex.com to set up an appointment to view our security system footage concerning this matter. That in itself will surely eliminate any doubts as to our procedures, as well as inconsistencies in the customer's complaint to the Revdex.comRespectfully,Robert B

Review: This company did not fix the problem with my tv/dvd player.

They charged me $59.95 and said it was fixed.

It still has exactly the same problem as when I brought it in. It freezes after about 10 minutes of playing, and then won't eject.

When I first brought the tv/dvd player in, I was informed it would be $20 for a diagnostic fee. They would tell me if it couldn't be fixed.

Instead, they told me they fixed it and they didn't.Desired Settlement: I would like to be refunded the difference between the $59.95 and the $20 diagnostic fee.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This device was never fixed. I never saw a disc satisfactorily play at Mayfair Electronics. I DID bring a completely new, pristine dvd in to this shop to show them how the disc freezes up... even though they said they fixed it. I even left this dvd with the device in one of my many failed attempts to get them to fix the problem.

If this tv/dvd combo was not able to be fixed, for whatever reason, I should have been told this. Then all I would have lost was the $20 diagnostic fee I paid. For the record, I was told by the individual who originally accepted my device for assessment that I would be called after the diagnosis was completed... before any work was done. Therefore, I was surprised when the technician called later the same day and said it was done. Fixed, for $59.95 cleanibg and lube work.

I was even more surprised, not pleasantly, when the device was still doing the exact same thing I brought it in for.

Regards,

Business

Response:

Please see attached

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted], DVD REPAIRMAN, TOLD ME IT WAS FIXED. IT WAS NOT. For the next month, I attempted to get the owner, [redacted], to resolve issue. The first time I brought it back, the repairman later told me on the phone that it was basically a piece of #$%^ and what did I expect. Well, I expected that if it couldn't, or shouldn't, be fixed, you would have advised me of that before "fixing" it for $60... although, it wasn't fixed. After that, the owner, [redacted], said he would look at it personally, to bring it back in about a week. When I did that, he just gave it back to the same repairman that did nothing with it in the first place.

What a sham. Now they say I didn't have to pay when they told me they fixed it? What's that all about? More absurdity and cat and mouse business tactics.

Regards,

Review: This complaint is two fold I bought in my [redacted] Tv 40in for repair. The repairman said he could order the part and that it was fixable. My Service fee was 50.00 and my purchase order number is [redacted].

Then he call me 2 days later 9/17/2014 and said the part he needed was out of stock and he didnt feel it was worth fixing, I felt he was giving me the business and not interested at that point in fixing the television. He gave me no price on the part that he needed to fix the TV.

He said it would be better to go get a new TV. I called him back 3 x's and went to the store several times to pick up my TV. No response. Once I got in touch w/ him he claims he disposed of my TV. He had a man to come around and pick-up several tvs the day he called me.

He took my deposit.. which on receipt says non refundable and he sold my tv. He had no right to do that. I gave him no permission to take my tv or to dispose of it.Desired Settlement: I would like my deposit back and my old TV back. If as he claims, he desposed of my TV w/out permission, then I would like My deposit back plus difference on the cost towards a NEW tv.

[redacted] 40' TV's cost approx. 429.99 according to the best buy internet search. Since my TV was broken I feel half the cost plus deposit is fair a settlement.

Thank you for your help in this matter.

Business

Response:

To [redacted]. We received the letter concerning the complaint from the customer, but have issues with the statements made by this customer. To address these issues, I will provide the Revdex.com with our side of the complaint.First it is our long-term policy to charge a Non-Refundable Diagnostic Fee for all incoming work, to cover labor time, etc. it is prominently posted at the Service Counter and on the customer's receipts. This is and was clearly mentioned to the customer at the time they dropped off their set. Additionally, it was stated at that time by the customer that they understood this policy, and agreed upon by them. We have proof of this conversation on our security system, which records audio, as well as video, and time/date stamped of any transactions at the front Counter. - The customer was pleasent and agreeable at this time, which was on Monday, September 15th, 2014.Two days later on Wednesday, Sept. 17th, the customer was called to discuss the repair situation of his set. This phone conversation was approximately 5 minutes long, and was also picked up by our security system for accuracy and verification. At this time the customer was told that his set was a specific model prone for having problems, thereby causing parts distributors to run out of theparts needed for the repairs. it was also discussed and suggested that he shop around for another set, Panasonic being mentioned as a good choice due to its low failure rate. Again, the customer was agreeable at this time, and the subject of recycling his set was also discussed, since we do our part to dispose of consumer products properly. His permission was given at that time, to recycle this set. - This is also documented on our security system, and we would gladly Show! t as proof to your Revdex.com representative if asked.Two days later, on Friday, Sep 19th, the customer called and spoke with the repair technician again - this time changing his story, beccming argumentative, and demanding his set back, denying previous statements he made regarding the permission to recycle his se. He was told that the sets paperwork was marked for recycling on the 17th while still on the phone with him, and that the set was not in our posession any mcre.This enraged him even more, but was simply out of our hands by then.The Bottom Line: - We Certainly would have profited more if we were able to repair the customer's set, instead of having to recycle it, and make every reasonable effort to repair our Customer's sets.Nevertheless, the customers compaint towards us appears to be an attempt to save money on purchasing another tv, at our expense.As stated above, we welcome a representative of the Revdex.com to set up an appointment to view our security system footage concerning this matter. That in itself will surely eliminate any doubts as to our procedures, as well as inconsistencies in the customer's complaint to the Revdex.comRespectfully,Robert B

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Description: Electronic Equipment & Suppliers - Service & Repair

Address: 3628 Rhawn Street, Philadelphia, Pennsylvania, United States, 19136

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