Mayfair Rent-A-Car

Good Afternoon,Our *** *** spoke with Mr*** today, to inform him that his refund check has been processed and is in the mail, and apologized for the delay. The additional charges were also explained and he said he understood the charges from the contract. Mr*** then
thanked her for calling and answering his questions.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Mayfair is telling a ball face lie the could have went back to the tape not only did Keisha tell me that she told Jamie Williams the something , I would like to say wow what some people want do for money lol  , Mayfair car rental dose bad business and they have not hard the last of me , I'm going to make it my business to go out and picked at there business me and my friends they not going to get way with this , it not that I need the money I don't like a liar that what wrong with the big business and I'm going to talk to a lawyer to see if I can get a classes action lawsuit going !!

When the vehicle was rented, the husband (renter) initialed that he accepted the loss damage waiver.  This was explained in detail and includes a separate "notice of liability" form that is required by the state of Wisconsin and was also signed by the renter.  By purchasing the loss damage...

waiver, the renter was covered fully during the entire term of the rental (15 days).  During that term, the renter always has the ability to cancel this coverage by coming back into our location so that a vehicle inspection can be completed and the appropriate items can be signed on the contract.  Our branch manager spoke with the renter and agreed to issue a goodwill credit of $64.79 plus tax.  This credit was issued on July 28, 2015 and we were led to believe that this resolved the situation.  We care greatly about customer service and are willing to split the loss damage waiver cost in half.  The total of the loss damage waiver charged was $224.85 and we already credited $64.79.  We would be willing to credit an additional $47.64 plus tax in order to resolve this issue.  We think this is a fair resolution and if agreed to by the renter, we will process the credit in a timely fashion.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] And [redacted]

I recently rented a vehicle from Mayfair Rent-A-Car. signed paperwork acknowledging the $40 per day rate and accepted the $15 insurance rider. They took an imprint of my bank debit card as payment. Since I was renting this car on a Saturday, I was instructed to drop the key in their drop box when I returned. I returned early and left the car in their lot on Saturday evening instead of Sunday morning, and followed their instructions with the key. About a week later, my bank account was overdrawn since Mayfair had charged me $125 instead of the $55 that I had agreed to. This resulted in an $37 overdraft fee. Their explanation was that they thought I had returned the vehicle on Monday and "accidentally" charged me for an extra day. After two and a half weeks and several phone calls to [redacted] the manager, they refunded only $40. I believe that I am still owed $35 for their mistake, and should be entitled to reimbursement of the overdraft fee since this was their "error".

Review: I rented a vehicle from them with cash they promised to refund a $260.00 dollars refund in 2 weeks I have not gotten it yet so I called manager about my money her name is beth warren she said around the 30th thats longer than 2 weeks I need my money for my kids school supplies I rented from them over 20 times and never waited this long please help me also need my medicine they are holding my money for what I dont. Khow ive been patient please help me. Thank you. When I rented they said 2 weeks I returned they vehicleDesired Settlement: Return my money timely like I did they vehicle .

Business

Response:

The refund check was processed and mailed on August 16, 2013. We apologize for the delay.

If you have any further questions or concerns, please contact [redacted] at ###-###-####.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On August 20, 2015 I rented a vehicle (Hyundai Elantra, red) from Mayfair location in Kenosha. I returned the vehicle on Sunday, 8/23/2015 at about 3 pm by dropping the key off in the outside box. The office was closed and I did not see anyone around. Prior to my returning the car I stopped at the nearby gas station and filled it with the gas all the way, as I was aware of the rules. When I checked my credit card account on Sunday I noticed an additional charge of $8.40 as pending. Monday morning my spouse phoned the company and inquired about the charge and was advised that it was for gas!

I emailed the company with the same concern later in the week disputing the charge and trying to understand additional details, in case there was a mistake with someone else's vehicle but did not receive any response. After my follow up in a week I received a message that said the following: " I apologize for our delayed response. We did double check our charge and when the vehicle returned it was not reading full. We did hand right the fuel both when you picked the vehicle up, as well as when it was returned." I did everything I could attempting to resolve the concern with the company directly but they are unwilling to respond.Desired Settlement: I would like to request a refund of $8.40 from the company for mishandling my rental return. I am confident to say that the vehicle was filled with the gas all the way to the top when I parked it on their grounds.

Business

Response:

I apologize for the inconvenience and we have issued a credit for the $8.40.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My husband was victim of a hit-and-run while his vehicle was parked at work. We worked through our insurance company and reputable auto body shop to have the vehicle repaired. The auto body shop had an in-house referral for rental cars (Mayfair rent-a-car). Mayfair rent-a-car came to the auto body shop, delivered the rental car and had my husband sign all rental related documents on site. The rental car was fully covered, with money to spare by our insurance company. When the salesperson delivered the rental car to the auto-body shop, a conversation between the salesperson and my husband took place, where the issue of rental insurance coverage came up. My husband advised the sales person that our personal auto insurance policy covered any incidentals to the rental vehicle, and that additional insurance above and beyond was not necessary. The sales person proceeded to rush through the paperwork, only noting where my husband was to sign and initial - without any explanation. The paperwork portion of the transaction was over in a matter of seconds - certainly not enough time for a prudent customer to review much of what was being signed. There was an understanding that because additional services beyond prepaid gasoline were declined, that additional charges for incidentals above and beyond gas costs would not be incurred. This was not the case. We were billed $198.00 and $116.79 of which to this day, have yet to receive a bill, invoice, or any kind of detail as to what the charges are for. We are simply told that "the insurance waiver was accepted on the contract" with no specified amount for those charges. We do not dispute the $52.33 portion of the charges, but the rest were done so fraudulently and are being disputed with our credit card company. Calls to territory manager and accountant at corporate to receive copies of invoices have not been returned. Local manager Dan has been uncooperative in detailing the additional charges or offering any kind of acceptable refundsDesired Settlement: Refund all charges, with exception to $52.33 fuel costs - TOTAL: $262.46

Business

Response:

When the vehicle was rented, the husband (renter) initialed that he accepted the loss damage waiver. This was explained in detail and includes a separate "notice of liability" form that is required by the state of Wisconsin and was also signed by the renter. By purchasing the loss damage waiver, the renter was covered fully during the entire term of the rental (15 days). During that term, the renter always has the ability to cancel this coverage by coming back into our location so that a vehicle inspection can be completed and the appropriate items can be signed on the contract.

Rented a vehicle over the holiday weekend to travel 9 hours one way. Immediately upon renting the vehicle, I returned back becuase the interior lights were blinking indicating a door was open. Issue was supposedly resolved by rental agent. Needless to say hours into the 9 hour drive, the lights were blinking again. I called to share my concern and mention that I have video footage of what was taking place. [redacted] (who I spoke with over the phone) apologized and offered a discount but mentioned he would not be there when I arrive later in the evening. Upon my arrival, I was disspointed to find a mere discount of 10% for driving 18 hours with blinking lights and the ding- ding sound in my ear. To make matters worse, the rental agent [redacted] whom I returned the vehicle with pointed out dents inside the door shaft. Another rental agent came out, looked at the dents and immediately went to the passenger door and notice the exact same dents in the door shaft- same spot and informed [redacted] the creases were made during manufacturing because they appear on both doors in the same spot. I immediately took video footage of this AND THE ENTIRE VEHICLE afraid something else would be blamed on me!!! Beware of making complaints, they will find something to blame on you when you return the vehicle!!!!

Review: I have rented vehicles from Mayfair Rent on several occassions. Recently they have changed their policy that you have to have a charge card to rent a vehicle. I have given them this information but have asked that they use another card to charge the services. The first rental they still charged my credit card after assurance that they would charge my other card and I even wrote them a note when I returned the vehicle to remind them. The second time on 8/3, they again assured me the other card would not be charged and even ran the other card with a charge card slip. Again the wrong credit card was charged. I left a voice mail for the manager to call me about the situation and I have not received a return call.

I rent vehicles about 5-6 times a year and it seems like the communication at this business is not good if they cannot return calls and charge the right cards.Desired Settlement: I would like them to reverse the charges immediately and charge the correct card as requested originally.

Business

Response:

The customer uses a major credit card to rent the cars, which is required and our preference, to avoid qualifying with her debit card. All cash/debit card rentals are prequalified with a procedure that has been in place for many years. The customer is incorrect that we have changed our procedures.

Upon returning the vehicles after our normal business hours, the customer requests the final charges be transferred to her debit card. On this rental, we accidently left the charges on her credit card. She called and asked that we change this. A request was submitted to our corporate accounting office. This adjustment was completed on August 23rd. See the attachment. Our branch office called her on August 23rd and left her a message that the adjustment was completed and to call us if she had any further questions.

Review: On June 8,2015 I called Ace rent a car to reserve a car for June 19 to June 22 and I talk to a woman named Keisha, she told me the price for those days I wanted , then we talk about rental Insurance I told her that I was a Platinum Master

card holder and asked her did I need to take out rental Insurance she told me no , she told me my rental price and book my reservation she told me that I would be going inside of McFarlane's to pick up the rental and I asked her

so Ace is in side of McFarlane's she told me yes , On June 19 when I go pick up the car I find out that it's Mayfair car rental and not Ace so that was a lie itself , So that was fine when I get ready to rent the car the person tell me that

that I need car rental insurance and I told her what me and what I was told by Keisha and she tell me that I have to

buy there insurance and was told that they where going to look off in too it so when I get back for my trip I was told

that they could not fine where me and Keisha talk on a recorded for line and I told the that a lie and that I'm going to fight the charges for the insurance , my thing is that there making people take something that do not need that how they getting rich of the poor and I fighting and it's a shame !!Desired Settlement: Refund my $112

Business

Response:

Review: I had two separate transactions on renting the same vehicle. I paid a cash deposit of two hundred dollars for which I am to receive $179 back from. I have contacted the aforementioned business twice by phone and once by email. I was told I would receive my rebate within two weeks and it has been over a month and I also have not received any information from their corporate office as to why I haven't received my money yet even though I was told someone from there would be contacting me. I was also charged twenty dollars and change on my debit card for the second transaction that never should've been charged because it was covered by the cash down payment. I never received an explanation or a refund from that charge either.Desired Settlement: I want the money that is both due to me from my cash deposit and the unauthorized second charge on my debit card

Business

Response:

Good Afternoon,Our [redacted] spoke with Mr. [redacted] today, to inform him that his refund check has been processed and is in the mail, and apologized for the delay. The additional charges were also explained and he said he understood the charges from the contract. Mr. [redacted] then thanked her for calling and answering his questions.Thank you,[redacted]

I took my son's van to Ewalds on January 17. It had a hard start when cold, so it was dropped off Friday night to be looked at Saturday. they checked it out and said it needed a Idle air control and would not be [redacted]e until Monday. Monday came and I called to check on the van. I was told that that didn't take care of the problem but now it needed a Power train control module. I was not told how long the repair would take. I called on Tuesday to see if it was [redacted]e and was told that the part had to be ordered and would take a couple of days.

I called again on Thursday and the part was not there, I was told probably Friday. Friday I spoke with the Service advisor [redacted] again and he said the part was here and it would be available to pickup after 4:00 Friday. I went down with my son to pick it up and was told by another service advisor [redacted] Russell that it was not [redacted]e, something else was wrong. I was very upset because they had it almost a week, a Dodge at a Dodge dealership and could not fix the problem on a 1996 Dodge van. I told [redacted] that [redacted] said it would be [redacted]e today at 4:00. He chuckled a little and said the [redacted] got off at 4:00. [redacted] arranged for my son to get a loaner car, otherwise he would have to walk to work. It had been quite a hardship only having one vehicle. On Monday I called to check on the van and was told that it would be [redacted]e and that it needed a coolant temperature sensor. I said that I didn't want to pay for any unnecessary repairs only what fixed the vehicle. In my opinion the first two parts replaced were not necessary and finally the third the sensor took care of the cold starting problem. I was very upset when my son picked it up and used my credit card to find that I was charged for all the parts when the last part is what took care of the problem. During this time I always had to call in and check on the van, no phone calls from the service department. I after looked at the bill, at home when my son arrived, I couldn't believe it. I left a message for the service [redacted] and also then sent an email. He responded but I am not satisfield. with his response. I feel taken advantage of because we needed the van and I feel that I was charged for two parts I didn't need.

I have rented vehicles from Mayfair Rent on several occassions. Recently they have changed their policy that you have to have a charge card to rent a vehicle. I have given them this information but have asked that they use another card to charge the services. The first rental they still charged my credit card after assurance that they would charge my other card and I even wrote them a note when I returned the vehicle to remind them. The second time on 8/3, they again assured me the other card would not be charged and even ran the other card with a charge card slip. Again the wrong credit card was charged. I left a voice mail for the manager to call me about the situation and I have not received a return call.

I rent vehicles about 5-6 times a year and it seems like the communication at this business is not good if they cannot return calls and charge the right cards.