Mayfield Toyota Reviews (%countItem)
Mayfield Toyota Rating
Address: 10220 170 St NW, Edmonton, Alberta, Canada, T5S 1N9
Phone: |
Show more...
|
Fax: |
+1 (780) 486-9014 |
Web: |
www.mayfieldtoyota.com
|
E-mails: |
Sign in to see
|
Add contact information for Mayfield Toyota
Add new contacts
A nearly brand new 2019 Toyota *** with about 400km on the odometer was brought in for warranty service due to a rattle originating from the passenger side of the vehicle. Mayfield Toyota said it would be addressed under Toyota Warranty. The vehicle was in perfect condition when it was brought in as it has only 400km on it.
Once servicing was completed, the vehicle alignment was pulling to the right, the front tires have scratches on the treads, the rear left tire has a scrape along the entire rim of the tire, and there is a rock chip on the front left of the vehicle. I contacted Mayfield Toyota 30 minutes after I picked up the vehicle and noticed the issues. I was told by their front line staff I would get a call back, that call never came.
I called again to leave a message to the David Friesen's (general manager) voicemail. On the next day, I went in for the dealership to take a look at the vehicle. They denied doing any of the damage mentioned above and said I must have done it. *** He said the alignment was 'beautiful' and there are no issues. A different dealership verified the alignment issue and re-aligned the vehicle under warranty.
Chris stated the extreme tire wear on the front tires was normal and denied any wrongdoing. He said this was why tire rotations are for. I found out from another dealer this was not normal and tire rotations should never be needed at even close to 400km. He said the marks on the rear left tire was nothing and can be rubbed off.
David Friesen denied the rock chip on the vehicle was from them. He say I could have gotten it on the way there.
After telling me that I am accusing the dealership of treating my vehicle poorly, I sent David Friesen photos and documents. His reply was "I feel confident that we have done nothing to wrong you and you seem intent on blaming us of abusing your vehicle in a total of about 6 minutes of road testing for a door rattle. I will no longer engage in this debate with you. Although I rarely choose to end a relationship with a customer, I don’t feel that we can do business together in the future."
*** When the dealership didn't have the documents, they denied everything. I had it inspected by Toyota *** and everything was confirmed.
Thank you for your time
This vehicle was in our shop for a simple door rattle complaint. It was not purchased from us, but as always we gladly took in the vehicle for the issue. It was in our shop for about 20 minutes and went on 2 road test of about 3 minutes each. One road test from our senior technician and one road test from our shop foreman for a QC check to make sure the rattle was gone. The vehicle was on camera for the entire time it was on our lot and only went off of camera for the two 3 minute road tests. When the customer first reported the issues we met with him and the service manager discussed the concerns. The customer feels that we managed to significantly abuse his vehicle on these test drives. After spending time discussing the situation with the customer and time reviewing the video for him to try and assure him, he will not accept that we didn't do damage to his tires, alignment, get a rock chip and rev the engine to the point of possible damage in the very short period of time we were in the vehicle. He has even produced a work order from another dealership that shows the "steering wheel slightly off center" and has said that proves we abused his vehicle.
He has already stated that the rock chip, that he accused us of not possibly being a rock chip and must be a technician dropping a tool of some kind on his hood, was too small for him to see when he picked up the vehicle from us. The camera even shows him looking at that area of the vehicle when he came to pick it up, but it absolutely must have happened while we had it, according to him.
The wear/scratches on the tire that could not be seen once "the rain washed them off" also must have been due to us abusing his vehicle.
The fuel efficiency changed in the time we drove it according to the customer, even though he had driven less than 500kms since his purchase.
***
Mayfield Toyota prides ourselves on customer service and we have spent a great deal of time with this customer trying to work with him. We even offered to touch up the rock chip and provide him a complimentary oil change as a sign of good will, but at this point I am concerned that future accusations may get made if we touch his vehicle.
I bought a 2014 *** from Mayfield on lease with extended warranty and all the other extra protections and making all my payments through the bank etc. Then in 2017 I got a call from a sales rep saying they are having VIP customer appreciation weekend, so I took my car in, the sales man told me that I could surrender the older model and get a brand new one without any early return penalty or any other cost to me. I told him what my budget was, and he got me a payment bi-weekly very close to my budget, and the number of years the installment was promised to me. Since I was very happy with *** hybrid technology from experience, and I was getting an affordable payment, and they were having the promotion of ZERO percent interest I bought it, The sales man kept bragging about the bi-weekly payments, zero percent interest, the free oil change program for as long as I owned the car, and how this model is being used by thousand of taxis for up to 700,000 kilometers before they scarp those cars, and it was all in retail installment sales document, and I signed many papers, Including the invoice, there the salesman had added $9,800 more then the value of the car and added more years in the payment schedule. Then this year they again called me with the same deal, when I took my car to trade for a newer one I was told that I was upside down in my equity by 25%*** when I looked at all my copies of the purchase, and financing documents. I noticed this great difference. The sales man has moved on to another dealership and I have left five messages and one email for the manager of the sales department. NO RESPONSE. I also noticed that in the invoice the TRIM is written in a wrong trim which doesn’t exist and therefore I cannot be googled as no such trim exist in the *** brand of cars.
I have since learned from the internet that one must consult with a local car appraiser for $150 consultation, about what happens to the value of that exact car and trim (they see accident all the time and are hired to appraise those damages) and they also do trade in value appraisals.
Plus, you should get all the details in writing (which I was told they will never do) and compare the actual cost dollar per dollar with three other quotes from the competition.
BUYER BE AWARE and don’t trust anything that is not in writing, A legal battle to prove my case will cost thousand of dollars in legal fees, *** will always take the side of the dealership.
I would never recommend MAYFIELD TOYOTA to anyone, and will never buy from them again.
I recently purchased a Toyota *** minivan from Mayfield Toyota in Edmonton, Alberta. After negotiating a price that I was happy with, I was handed off to John H in finance to apply for financing and make a down payment. During this time both an Admin Fee of $400 and a $600 *** fee were added to the bill of sale. At no time was I made aware that these fees were added. It was two days later when I was looking at the Bill of Sale to find a VIN # that I noticed the fees. When I was asked to sign the BOS, John literally used slight of hand to cover where the fees had been added to point out where he had added my downpayment and show me where to sign. I thought I was acknowledging the sale price, price of accessories, taxes and my downpayment. When I complained to the manager he refunded the $600 *** fee but refused to refund the Admin Fee, stating that it was standard practice. I don't believe I would have gone through with the purchase had the fees been pointed out to me. I was ready to walk away from the deal while negotiating with the salesman over a $500 remote starter.
Our dealership has a standard $395.00 administration fee. It is printed on every bill of sale and is disclosed to every purchaser of a vehicle, new or used. I am glad to hear that we were able to provide a refund for the ***, if that optional product was not what you were looking for. In reviewing your deal, I feel like we have offered you a great product at a fantastic value. You obviously did a great job in negotiating a low price for yourself and I congratulate you for that. Unfortunately the administration fee is a standard fee for purchasing from us and according to AMVIC's guidelines explained to us, if I charge one customer the standard fee I must charge all of them equally. I am sorry to hear that you feel that you were not given an opportunity to review the papers you signed, that does not sound like a typical transaction here. We are a completely transparent company and we do not condone the type of behavior that you describe in your statement. As a sign of good faith, and to show that we are more than a place that is trying to take extra money from you, I am willing to offer you a service credit equal to the $395.00 fee you paid. I will place the credit on your file to use at your discretion in our store, upon your acceptance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Ryan O
I just bought a new-to-me car at Mayfield Toyota, and the staff - -especially Rob M were wonderful to work with. They found me just what I needed in a vehicle and made sure I was happy before I left with my car. I would recommend them to anyone looking for a used vehicle.
I bought a *** from Mayfield. I live up North and had a block heater as a condition of the sale. After numerous emails to both Toyota Canada and Mayfield- I did not receive a block heater. Month after month I have contacted them for the block heater I paid for - no response- we will be in winter again soon and a car without a block heater up here will not start at -40. So disappointed in my whole experience with Mayfield Toyota. And. Still no block heater.
After trading in a lemon that was purchased at this dealer and accruing negative equity. The current vehicle is also a lemon. All that was offered was to take it in on trade and accrue even more negative equity.
We purchased a *** in Oct 2017. We were informed that the block heaters had safety defects and the updated block heaters would be available in a few months. We were under the impression they would be available in Nov or Dec 2017. I contacted mayfield Toyota in Jan 2018 and the service department stated they are still waiting for the part and I would be contacted. I called *** on February 7 2018 again and informed me that they have no idea when the part would be available but to contact Mayfield Toyota. I called mayfield and I was told that they did not know. Neither *** or mayfield would take responsibility and the customer is left not knowing the outcome. I spoke with the service manager Chris and he blamed ***. Know one is taking responsibility. Mayfield is always ready to sell you a new car but won’t take responsibility for these issues. I was told maybe March. Unfortunately the cold winter is over
Sold me a new truck with an intermittent electrical problem, and the service department refuses to even open the hood unless they can exactly reproduce the issue. Lights/turn signals can stop working anytime. I'm stuck with a lemon under warranty? Stay Clear of this place!
I want to thank all the nice people in Mayfield Toyota who helped us in finding our first car. With special mention to Kier Kho, they always feel us welcome and comfortable. We are not pressured at all and gave us enough time to choose and decide on the car that we want.
Started finance paperwork for 2017 *** and put down $2000 deposit October 8,2017.
Had verbal agreement with salesperson Perry B on truck would be delivered that week.
Was informed on Oct 10, 2017 that truck would be minimum 5 weeks for delivery.
Informed salesperson this was too long and I needed a truck sooner for my work and the sale was off.
Salesperson informed me deposit was non refundable.
Tried multiple times to contact sales manager Henry C to discuss and left voice mail to no return call.
I was out of town and resolved this issue immediately upon my return. I believe the customer is satisfied at the resolution and no further complaint exists.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely