Mayn-Mart

Initial Business Response /* (1000, 5, 2016/06/06) */
Contact Name and Title: *** D ***
Contact Phone: XXX XXX-XXXX
Contact Email: ***@gatesautomotive.com
When *** brought in for a/c not cooling we found that there was no Freon or very low Freon which was causing the a/c not to
coolWith this condition as we did explain and wrote out on the repair order, the only way to find the problem with the a/c system is to put Freon in the system and see if we could find the leakWe recharged the system and added tracer dye so to find the leakWe know there is a leak in the system because the Freon as all leaked out, if it is a large leak we would be able to identify right away with the dye in the systemIf it is a small leak than over time it will leak out and than we will be able to see the leak again with the dye in the systemAs stated on the repair order " refiled the a/c system and added tracer dye, did not find a leaks at this timeWould need to reevaluate if problem returnsNo repairs other than recharge and added dye at this time"
They did come back and we did find out there was a small leak in a hose that would need to be replaced We replaced the hose and recharged the systemI believe the thought that since they paid *** for the recharge of the system to find the problem they think it should be a no charge from that timeSo as stated we did all of the right repair process and stated what we did on the repair orderSo there is no reimbursement or should beI just believe the customer does not understandMy manager stated he tried to explain it to the customer but they do not understandWe are sorry for this misunderstanding
Initial Consumer Rebuttal /* (3000, 7, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com Team,
I am not surprised at that kind of response of business because they already talked me on that and said we do business this wayThe payment receipt they provided clearly mentions charges are for labor charges & Freon ($ *** Then where they did repair or fixed the issueWe are not illiterate to understand the language or explanation provided to usThe business replies, "it is misunderstanding between the client and business"Why we will go for this extreme step to complaint with Revdex.com for just misunderstandingIf you see the notes from the business, it sates that, "we could not see the leak," then why they said it is leaking and we need to fix it (second time when I show vehicle to them)? That means we crated leak there on my vehicle and shown to them for fun! If you read all the notes from the business carefully, you will see contradicting statements itself
We already demanded to refund the chargesAt this time my ultimatum is the sameI am sure the Revdex.com team will understand the severity this business playing with customers and will take appropriate stepPlease look further into the matter to resolve this issueI appreciate the help Revdex.com providing to me
Thanking you
Note: If need payment receipt, I will upload that to for you
***
***

Initial Business Response /* (1000, 8, 2015/05/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@gatesautomotive.com
The unit for Ms. [redacted] was towed to Gates of Granger with a claim set up and sent from State Farm insurance. [redacted]...

Reddy my body shop manager at Gates of Granger have been with the Gates group for over 28 years and very customer focused was not or did not know about what caused the accident or was informed through the claim with State Farm. Ms. [redacted] did claim she spoke to [redacted] Reddy about the cause of the accident and [redacted] does not recall any conversation until he call and informed her the unit was ready for pick up. At this time is when Ms. [redacted] asks [redacted] Reddy if the faulty gas pedal was fixed? [redacted] Reddy did than call the Toyota location and had them check for any re-calls or concern of this type with her unit. There was no outstanding or any associated concerns with a faulty gas pedal on this unit. He did find out that the owner must contact Toyota and report any concern of this type (only the owner can report this to Toyota) the repair shop or the dealer cannot report this to Toyota. [redacted] did let her know all of this and offered to have the unit taken to Gates Toyota to have the unit inspected by Toyota or wait for their instruction to follow. From my understanding she did not want or would not listen to any part of this. I also spoke with Ms. [redacted] and it was made perfectly clear she very upset with everything and everybody involved in the accident to include the police report, State Farm and us.
As far as the settlement is concerned I feel that there was definitely a commutation concern with Ms. [redacted]. I did look at all of the reports we received from State Farm with the assignment and there was no notification of a gas pedal concern that was sent to us or nothing written that we received. We did offer to help handle the situation after we found out of the concern and she declined any help. If Toyota would find a concern they would handle the rental expense. We have not heard if they found a concern or not, but that could be something the dealer she went to could apply for or ask about a rental reimbursement. My understandings are that they would have made contact or have the unit inspected within 48 hours of notification. We decline any refund or help at this time.
[redacted]
Gates Automotive Group
Operation Manager
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blatant lie. State Farm and the police report both have a stuck gas pedal. I specifically asked the body shop manager at Gates, if I should have it towed to Jordan Toyota because of the gas pedal. He said on March 31 that because the Gates group has a Toyota dealership, they could handle the inspection. When I received a call that the car was ready, I asked about the inspection of the gas pedal. The manager said that Gates had no authority to inspect the gas pedal. There was absolutely no offer to help when I picked up the car. I had him sign (document attached to you) that he was unable to inspect or to set up Toyota inspecting the gas pedal as originally promised. What has happened since, is that Toyota Corp has set up an inspection at [redacted] (another dealership) because of Gate's refusal to do so. I can attach the documents that support this but I see no link to do so. I attached originally the State Farm document about the gas pedal, the police report about the gas pedal, and my letter to the Gates Toyota supervisor.

Initial Business Response /* (1000, 5, 2016/04/13) */
Mr. [redacted] has an appointment with the Business Manager at Gates of Granger to resolve this issue. Gates of Granger has no intentions of circumventing the process or rights of Mr. [redacted] to cancel the optional Vehicle Service Contract. I will...

update his file once the meeting has concluded.
Thank you,
[redacted] GSM
Gates Automotive, Inc.