Maynard Abbott Builder, Inc.

I understand the frustration this client is feeling over her ring. However, I have looked into the matter, spoken to the store associates who handled it, and to our merchandise buyer. The fact is, this is a relatively new ring for us having only been put in stock in April. To this
date this is the only one of these rings that we have sold, so the ring is not "known to have diamonds fall out." We would not sell a ring that is known to be a problem because we have a lifetime warranty and we would be continually spending time and money repairing it, plus we'd have very disappointed clients; something we won't tolerate. I do not believe that this ring should be a continual problem for ***, but since it's a new style for us only time will tell. We try very hard to satisfy our clients and to that end we have a day return policy which is clearly printed on our receipts. Within that period we'll take anything back regardless of condition, however, we adhere to that policy and do not make exceptions. We treat all of our customers with the same respect. I wasn't present at the conversation, but I find it hard to believe that one of our associates would have been rude and would have made the comment about having jewelers where she lives when the piece in question was a Kessler piece and we want and expect it brought back to us for any necessary repairs.We will continue to honor our warranty on this ring and sincerely hope that *** gets a lifetime of relatively trouble-free wear out of it. Should it prove to be a continual problem however, we will take appropriate action to get her into something else. We don't want any of our clients to suffer with an unsatisfactory piece of our jewelry. Only time will tell how the ring will hold up. There hasn't been enough time to tell if this ring will provide the type of service we expect from our jewelry. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***