Initial Business Response / [redacted] (1000, 5, 2018/03/20) */ This building was purchased June w/esttime of completion end of OctWe were unable to install at that time due to the customer not having their dirt work completed until the first week of January Without a level pad to place the building on, we cannot do anything and per our contract, the customer is responsible for all dirt workDuring the fall months we were told several times that the customers would be at the property on specific days since they lived out of stateMost of the time they did not keep to these dates that they told us and sometimes it would be 3, even weeks later before they would be in town to make sure that their property was ready for us to install the building in questionWe have had the building permit in hand and all framework done since OctWhen we were notified by phone in January that their pad was finally completed we wrapped up the project we were working on and began this project on January by digging the piers and having concrete poured on Feb, The ONLY item needed for their project was sheet metal which we attempted to order on Janand should have received by Jan Theirs was the first order being placed with a new company and when nothing showed up on the day we had been told our order would arrive, we called only to find out that they lost our order entirely and needed for us to resend it to them but they would have it delivered within daysLong story short, it took about weeks to get anything at all from that companyWe were forced to find a new vendor beginning of January when the company we had been using for over years gave us one weeks notice that they were closing their doors and moving operations to UtahThat company was American Buildings out of Carson City, NV and can be verified online that they did indeed close after being at that location for over yearsThis entire purchase was done by [redacted] verbally over the phone without either her or her husband ever coming to our location to actually see what they were buyingOur requirement is 50% deposit when purchase is made and [redacted] insisted on paying in full upon purchase which we refused and settled at 30k of 34kSince she has made the purchase, her husband has came to our location times immediately after purchasing and has mainly corresponded with us via email which we respond to in a timely manner each timeThe one email we failed to respond to was inquiring about the price of a run in shelter and has no relevance to the job in questionSince [redacted] made the purchase in June she has called us maybe times and has left all correspondence up to her husbandThe dates that are documented by the customers as days where nobody answered the phone or called anybody back are days where I was not in the office and seeing as I am the only person that works in the office at this company, if I am not here then the phones will not be answered at allIf [redacted] calls me with a question that I need to speak with my shop manager in order to have an answer to call him back with, it may take up to full days before I am able to get back with him due to the fact that we are shorthanded and Ryan is very rarely here at the businessInstead he has been going out with the guys to do installationsThere has never been a time where they do not receive a call back as soon as I am able to or have an answer to give them as far as timelines and installation processNever have they been told that there are other customers that have been waiting longer than them and that is why they are still waiting [redacted] did inquire about if/when we ever received our sheet metal, would we be immediately installing their building or are there other people also waiting that we would get to firstI responded honestly and said that there are indeed other customers in the same boat as you guys, however, we will be making them our priority since THEY are our longest waiting customersI called [redacted] the moment the truck arrived with their sheet metal to let him know that we got it finally and would take about 3-days to sheet the wall frames, load it all on a trailer, and be at their property for installation which will take full days from start to finishThat was March Due to weather we are day behind of our proposed timelineThe customer filing this complaint is saying that we are unable to get ahold of and never return phone callsShe has even gone as far as to drive to our location on several occasions to take pictures of our day to day activities to which we were unaware of her doingIf she needs to get ahold of us and is willing to drive out here to investigate what's going on, then why not come speak with us face to face? Especially seeing as she was already hereAs for the assumption that we took her money and have used it already, that's honestly none of her business as to what we do with any customer's deposit for a jobWe ask for 50% deposit because that 50% pays for all the materials needed for the jobShe insisted on paying as much as we would allow her to pay upon purchase and we have utilized her money as intended for her project and hers aloneAs far as the assumption that we are going out of business and she's out 30k, that's just ludicrous and making a whole lot of unnecessary drama that could have easily been avoided had SHE picked the phone up herself to speak with us or even better, come speak with us IN PERSON so we can address all of her concerns and show her all supporting documents we have as to why her building will be completed by march instead of the third week of FebruaryI am only taking responsibility for being month behind promised date of completion due to the fact that the customers did not have their building pad completed by October like they said they would and instead completing it the first week of January, And per our contract that each and every customer signs at time of purchase, the 50% deposit is non refundable and we are excused from any construction delays that are caused by weather, material shortage, acts of god, etcIt is then the customers responsibility if they feel the need to cancel the project and want a refund to contact THEIR lawyer and start the litigation process which entails their lawyer notifying us of the issueWe then would pass that correspondence along to OUR lawyers and from there both parties' lawyers would be handling everything until a resolution has been foundThere is no missed call, voice message, or email from said customer's at all and never have they voiced that they want to cancel the project let alone start 'mitigation?' The customers put their project behind from the get go by not being able to meet with the owner so that he could take measurements for the plot plan that gets submitted with engineering to the building department in order to get a permit to build, and second, by not having the pad completed when they said they would and ending up completing it entire months laterI will be more than happy to send all supporting documents to interested parties and go over everything in detail so that this issue can be resolved and these statements and assumptions that have been made can be retracted Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an incredible lieI have documentation of emails and phone calls to them disputing this incredible storyI have lived at this location since June and Work from homeThis is unbelievable that this is their responseI will upload all the docs that we have that was sent to them and the contractor board investigated who was out MondayThere is no drama here just a business covering their bad business practice Final Business Response / [redacted] (4000, 11, 2018/03/30) */ This matter has been settled with the customer and the building in question has been completed and passed all final inspections as of Wednesday March 28, Apologies have been made and both parties have agreed to put this behind them and move forward on the next project Final Consumer Response / [redacted] (4200, 13, 2018/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are glad the barn is finally done and that is all we wantedThe guys they sent over were great and helped ease the frustration of what was going onHowever we did not work anything out and never heard from management and no apology was madeThe only communication we received from anyone outside of the guys setting up the barn was a request for final payment and a deadline as the office person had a teacher conference that dayWe made the payment in the granted time and are willing to move on
Initial Business Response /* (1000, 5, 2018/03/20) */
This building was purchased June 20 w/est. time of completion end of Oct. We were unable to install at that time due to the customer not having their dirt work completed until the first week of January 2018. Without a level pad to place the...
building on, we cannot do anything and per our contract, the customer is responsible for all dirt work. During the fall months we were told several times that the customers would be at the property on specific days since they lived out of state. Most of the time they did not keep to these dates that they told us and sometimes it would be 3, even 4 weeks later before they would be in town to make sure that their property was ready for us to install the building in question. We have had the building permit in hand and all framework done since Oct. When we were notified by phone in January that their pad was finally completed we wrapped up the project we were working on and began this project on January 30 by digging the piers and having concrete poured on Feb, 1. The ONLY item needed for their project was sheet metal which we attempted to order on Jan. 13 and should have received by Jan 25. Theirs was the first order being placed with a new company and when nothing showed up on the day we had been told our order would arrive, we called only to find out that they lost our order entirely and needed for us to resend it to them but they would have it delivered within 10 days. Long story short, it took about 7 weeks to get anything at all from that company. We were forced to find a new vendor beginning of January when the company we had been using for over 15 years gave us one weeks notice that they were closing their doors and moving operations to Utah. That company was American Buildings out of Carson City, NV and can be verified online that they did indeed close after being at that location for over 25 years. This entire purchase was done by [redacted] verbally over the phone without either her or her husband ever coming to our location to actually see what they were buying. Our requirement is 50% deposit when purchase is made and [redacted] insisted on paying in full upon purchase which we refused and settled at 30k of 34k. Since she has made the purchase, her husband has came to our location 2 times immediately after purchasing and has mainly corresponded with us via email which we respond to in a timely manner each time. The one email we failed to respond to was inquiring about the price of a run in shelter and has no relevance to the job in question. Since [redacted] made the purchase in June she has called us maybe 2 times and has left all correspondence up to her husband. The dates that are documented by the customers as days where nobody answered the phone or called anybody back are days where I was not in the office and seeing as I am the only person that works in the office at this company, if I am not here then the phones will not be answered at all. If [redacted] calls me with a question that I need to speak with my shop manager in order to have an answer to call him back with, it may take up to 3 full days before I am able to get back with him due to the fact that we are shorthanded and Ryan is very rarely here at the business. Instead he has been going out with the guys to do installations. There has never been a time where they do not receive a call back as soon as I am able to or have an answer to give them as far as timelines and installation process. Never have they been told that there are other customers that have been waiting longer than them and that is why they are still waiting. [redacted] did inquire about if/when we ever received our sheet metal, would we be immediately installing their building or are there other people also waiting that we would get to first. I responded honestly and said that there are indeed other customers in the same boat as you guys, however, we will be making them our priority since THEY are our longest waiting customers. I called [redacted] the moment the truck arrived with their sheet metal to let him know that we got it finally and would take about 3-4 days to sheet the wall frames, load it all on a trailer, and be at their property for installation which will take 3 full days from start to finish. That was March 12. Due to weather we are 1 day behind of our proposed timeline. The customer filing this complaint is saying that we are unable to get ahold of and never return phone calls. She has even gone as far as to drive to our location on several occasions to take pictures of our day to day activities to which we were unaware of her doing. If she needs to get ahold of us and is willing to drive out here to investigate what's going on, then why not come speak with us face to face? Especially seeing as she was already here. As for the assumption that we took her money and have used it already, that's honestly none of her business as to what we do with any customer's deposit for a job. We ask for 50% deposit because that 50% pays for all the materials needed for the job. She insisted on paying as much as we would allow her to pay upon purchase and we have utilized her money as intended for her project and hers alone. As far as the assumption that we are going out of business and she's out 30k, that's just ludicrous and making a whole lot of unnecessary drama that could have easily been avoided had SHE picked the phone up herself to speak with us or even better, come speak with us IN PERSON so we can address all of her concerns and show her all supporting documents we have as to why her building will be completed by march 26 instead of the third week of February. I am only taking responsibility for being 1 month behind promised date of completion due to the fact that the customers did not have their building pad completed by October like they said they would and instead completing it the first week of January, 2018. And per our contract that each and every customer signs at time of purchase, the 50% deposit is non refundable and we are excused from any construction delays that are caused by weather, material shortage, acts of god, etc. It is then the customers responsibility if they feel the need to cancel the project and want a refund to contact THEIR lawyer and start the litigation process which entails their lawyer notifying us of the issue. We then would pass that correspondence along to OUR lawyers and from there both parties' lawyers would be handling everything until a resolution has been found. There is no missed call, voice message, or email from said customer's at all and never have they voiced that they want to cancel the project let alone start 'mitigation?' The customers put their project behind from the get go by not being able to meet with the owner so that he could take measurements for the plot plan that gets submitted with engineering to the building department in order to get a permit to build, and second, by not having the pad completed when they said they would and ending up completing it 3 entire months later. I will be more than happy to send all supporting documents to interested parties and go over everything in detail so that this issue can be resolved and these false statements and assumptions that have been made can be retracted.
Initial Consumer Rebuttal /* (3000, 7, 2018/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an incredible lie. I have documentation of emails and phone calls to them disputing this incredible story. I have lived at this location since June 2017 and Work from home. This is unbelievable that this is their response. I will upload all the docs that we have that was sent to them and the contractor board investigated who was out Monday. There is no drama here just a business covering their bad business practice
Final Business Response /* (4000, 11, 2018/03/30) */
This matter has been settled with the customer and the building in question has been completed and passed all final inspections as of Wednesday March 28, 2018. Apologies have been made and both parties have agreed to put this behind them and move forward on the next project.
Final Consumer Response /* (4200, 13, 2018/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are glad the barn is finally done and that is all we wanted. The guys they sent over were great and helped ease the frustration of what was going on. However we did not work anything out and never heard from management and no apology was made. The only communication we received from anyone outside of the guys setting up the barn was a request for final payment and a deadline as the office person had a teacher conference that day. We made the payment in the granted time and are willing to move on
Initial Business Response / [redacted] (1000, 5, 2018/03/20) */ This building was purchased June w/esttime of completion end of OctWe were unable to install at that time due to the customer not having their dirt work completed until the first week of January Without a level pad to place the building on, we cannot do anything and per our contract, the customer is responsible for all dirt workDuring the fall months we were told several times that the customers would be at the property on specific days since they lived out of stateMost of the time they did not keep to these dates that they told us and sometimes it would be 3, even weeks later before they would be in town to make sure that their property was ready for us to install the building in questionWe have had the building permit in hand and all framework done since OctWhen we were notified by phone in January that their pad was finally completed we wrapped up the project we were working on and began this project on January by digging the piers and having concrete poured on Feb, The ONLY item needed for their project was sheet metal which we attempted to order on Janand should have received by Jan Theirs was the first order being placed with a new company and when nothing showed up on the day we had been told our order would arrive, we called only to find out that they lost our order entirely and needed for us to resend it to them but they would have it delivered within daysLong story short, it took about weeks to get anything at all from that companyWe were forced to find a new vendor beginning of January when the company we had been using for over years gave us one weeks notice that they were closing their doors and moving operations to UtahThat company was American Buildings out of Carson City, NV and can be verified online that they did indeed close after being at that location for over yearsThis entire purchase was done by [redacted] verbally over the phone without either her or her husband ever coming to our location to actually see what they were buyingOur requirement is 50% deposit when purchase is made and [redacted] insisted on paying in full upon purchase which we refused and settled at 30k of 34kSince she has made the purchase, her husband has came to our location times immediately after purchasing and has mainly corresponded with us via email which we respond to in a timely manner each timeThe one email we failed to respond to was inquiring about the price of a run in shelter and has no relevance to the job in questionSince [redacted] made the purchase in June she has called us maybe times and has left all correspondence up to her husbandThe dates that are documented by the customers as days where nobody answered the phone or called anybody back are days where I was not in the office and seeing as I am the only person that works in the office at this company, if I am not here then the phones will not be answered at allIf [redacted] calls me with a question that I need to speak with my shop manager in order to have an answer to call him back with, it may take up to full days before I am able to get back with him due to the fact that we are shorthanded and Ryan is very rarely here at the businessInstead he has been going out with the guys to do installationsThere has never been a time where they do not receive a call back as soon as I am able to or have an answer to give them as far as timelines and installation processNever have they been told that there are other customers that have been waiting longer than them and that is why they are still waiting [redacted] did inquire about if/when we ever received our sheet metal, would we be immediately installing their building or are there other people also waiting that we would get to firstI responded honestly and said that there are indeed other customers in the same boat as you guys, however, we will be making them our priority since THEY are our longest waiting customersI called [redacted] the moment the truck arrived with their sheet metal to let him know that we got it finally and would take about 3-days to sheet the wall frames, load it all on a trailer, and be at their property for installation which will take full days from start to finishThat was March Due to weather we are day behind of our proposed timelineThe customer filing this complaint is saying that we are unable to get ahold of and never return phone callsShe has even gone as far as to drive to our location on several occasions to take pictures of our day to day activities to which we were unaware of her doingIf she needs to get ahold of us and is willing to drive out here to investigate what's going on, then why not come speak with us face to face? Especially seeing as she was already hereAs for the assumption that we took her money and have used it already, that's honestly none of her business as to what we do with any customer's deposit for a jobWe ask for 50% deposit because that 50% pays for all the materials needed for the jobShe insisted on paying as much as we would allow her to pay upon purchase and we have utilized her money as intended for her project and hers aloneAs far as the assumption that we are going out of business and she's out 30k, that's just ludicrous and making a whole lot of unnecessary drama that could have easily been avoided had SHE picked the phone up herself to speak with us or even better, come speak with us IN PERSON so we can address all of her concerns and show her all supporting documents we have as to why her building will be completed by march instead of the third week of FebruaryI am only taking responsibility for being month behind promised date of completion due to the fact that the customers did not have their building pad completed by October like they said they would and instead completing it the first week of January, And per our contract that each and every customer signs at time of purchase, the 50% deposit is non refundable and we are excused from any construction delays that are caused by weather, material shortage, acts of god, etcIt is then the customers responsibility if they feel the need to cancel the project and want a refund to contact THEIR lawyer and start the litigation process which entails their lawyer notifying us of the issueWe then would pass that correspondence along to OUR lawyers and from there both parties' lawyers would be handling everything until a resolution has been foundThere is no missed call, voice message, or email from said customer's at all and never have they voiced that they want to cancel the project let alone start 'mitigation?' The customers put their project behind from the get go by not being able to meet with the owner so that he could take measurements for the plot plan that gets submitted with engineering to the building department in order to get a permit to build, and second, by not having the pad completed when they said they would and ending up completing it entire months laterI will be more than happy to send all supporting documents to interested parties and go over everything in detail so that this issue can be resolved and these statements and assumptions that have been made can be retracted Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an incredible lieI have documentation of emails and phone calls to them disputing this incredible storyI have lived at this location since June and Work from homeThis is unbelievable that this is their responseI will upload all the docs that we have that was sent to them and the contractor board investigated who was out MondayThere is no drama here just a business covering their bad business practice Final Business Response / [redacted] (4000, 11, 2018/03/30) */ This matter has been settled with the customer and the building in question has been completed and passed all final inspections as of Wednesday March 28, Apologies have been made and both parties have agreed to put this behind them and move forward on the next project Final Consumer Response / [redacted] (4200, 13, 2018/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are glad the barn is finally done and that is all we wantedThe guys they sent over were great and helped ease the frustration of what was going onHowever we did not work anything out and never heard from management and no apology was madeThe only communication we received from anyone outside of the guys setting up the barn was a request for final payment and a deadline as the office person had a teacher conference that dayWe made the payment in the granted time and are willing to move on
Initial Business Response /* (1000, 5, 2018/03/20) */
This building was purchased June 20 w/est. time of completion end of Oct. We were unable to install at that time due to the customer not having their dirt work completed until the first week of January 2018. Without a level pad to place the...
building on, we cannot do anything and per our contract, the customer is responsible for all dirt work. During the fall months we were told several times that the customers would be at the property on specific days since they lived out of state. Most of the time they did not keep to these dates that they told us and sometimes it would be 3, even 4 weeks later before they would be in town to make sure that their property was ready for us to install the building in question. We have had the building permit in hand and all framework done since Oct. When we were notified by phone in January that their pad was finally completed we wrapped up the project we were working on and began this project on January 30 by digging the piers and having concrete poured on Feb, 1. The ONLY item needed for their project was sheet metal which we attempted to order on Jan. 13 and should have received by Jan 25. Theirs was the first order being placed with a new company and when nothing showed up on the day we had been told our order would arrive, we called only to find out that they lost our order entirely and needed for us to resend it to them but they would have it delivered within 10 days. Long story short, it took about 7 weeks to get anything at all from that company. We were forced to find a new vendor beginning of January when the company we had been using for over 15 years gave us one weeks notice that they were closing their doors and moving operations to Utah. That company was American Buildings out of Carson City, NV and can be verified online that they did indeed close after being at that location for over 25 years. This entire purchase was done by [redacted] verbally over the phone without either her or her husband ever coming to our location to actually see what they were buying. Our requirement is 50% deposit when purchase is made and [redacted] insisted on paying in full upon purchase which we refused and settled at 30k of 34k. Since she has made the purchase, her husband has came to our location 2 times immediately after purchasing and has mainly corresponded with us via email which we respond to in a timely manner each time. The one email we failed to respond to was inquiring about the price of a run in shelter and has no relevance to the job in question. Since [redacted] made the purchase in June she has called us maybe 2 times and has left all correspondence up to her husband. The dates that are documented by the customers as days where nobody answered the phone or called anybody back are days where I was not in the office and seeing as I am the only person that works in the office at this company, if I am not here then the phones will not be answered at all. If [redacted] calls me with a question that I need to speak with my shop manager in order to have an answer to call him back with, it may take up to 3 full days before I am able to get back with him due to the fact that we are shorthanded and Ryan is very rarely here at the business. Instead he has been going out with the guys to do installations. There has never been a time where they do not receive a call back as soon as I am able to or have an answer to give them as far as timelines and installation process. Never have they been told that there are other customers that have been waiting longer than them and that is why they are still waiting. [redacted] did inquire about if/when we ever received our sheet metal, would we be immediately installing their building or are there other people also waiting that we would get to first. I responded honestly and said that there are indeed other customers in the same boat as you guys, however, we will be making them our priority since THEY are our longest waiting customers. I called [redacted] the moment the truck arrived with their sheet metal to let him know that we got it finally and would take about 3-4 days to sheet the wall frames, load it all on a trailer, and be at their property for installation which will take 3 full days from start to finish. That was March 12. Due to weather we are 1 day behind of our proposed timeline. The customer filing this complaint is saying that we are unable to get ahold of and never return phone calls. She has even gone as far as to drive to our location on several occasions to take pictures of our day to day activities to which we were unaware of her doing. If she needs to get ahold of us and is willing to drive out here to investigate what's going on, then why not come speak with us face to face? Especially seeing as she was already here. As for the assumption that we took her money and have used it already, that's honestly none of her business as to what we do with any customer's deposit for a job. We ask for 50% deposit because that 50% pays for all the materials needed for the job. She insisted on paying as much as we would allow her to pay upon purchase and we have utilized her money as intended for her project and hers alone. As far as the assumption that we are going out of business and she's out 30k, that's just ludicrous and making a whole lot of unnecessary drama that could have easily been avoided had SHE picked the phone up herself to speak with us or even better, come speak with us IN PERSON so we can address all of her concerns and show her all supporting documents we have as to why her building will be completed by march 26 instead of the third week of February. I am only taking responsibility for being 1 month behind promised date of completion due to the fact that the customers did not have their building pad completed by October like they said they would and instead completing it the first week of January, 2018. And per our contract that each and every customer signs at time of purchase, the 50% deposit is non refundable and we are excused from any construction delays that are caused by weather, material shortage, acts of god, etc. It is then the customers responsibility if they feel the need to cancel the project and want a refund to contact THEIR lawyer and start the litigation process which entails their lawyer notifying us of the issue. We then would pass that correspondence along to OUR lawyers and from there both parties' lawyers would be handling everything until a resolution has been found. There is no missed call, voice message, or email from said customer's at all and never have they voiced that they want to cancel the project let alone start 'mitigation?' The customers put their project behind from the get go by not being able to meet with the owner so that he could take measurements for the plot plan that gets submitted with engineering to the building department in order to get a permit to build, and second, by not having the pad completed when they said they would and ending up completing it 3 entire months later. I will be more than happy to send all supporting documents to interested parties and go over everything in detail so that this issue can be resolved and these false statements and assumptions that have been made can be retracted.
Initial Consumer Rebuttal /* (3000, 7, 2018/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an incredible lie. I have documentation of emails and phone calls to them disputing this incredible story. I have lived at this location since June 2017 and Work from home. This is unbelievable that this is their response. I will upload all the docs that we have that was sent to them and the contractor board investigated who was out Monday. There is no drama here just a business covering their bad business practice
Final Business Response /* (4000, 11, 2018/03/30) */
This matter has been settled with the customer and the building in question has been completed and passed all final inspections as of Wednesday March 28, 2018. Apologies have been made and both parties have agreed to put this behind them and move forward on the next project.
Final Consumer Response /* (4200, 13, 2018/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are glad the barn is finally done and that is all we wanted. The guys they sent over were great and helped ease the frustration of what was going on. However we did not work anything out and never heard from management and no apology was made. The only communication we received from anyone outside of the guys setting up the barn was a request for final payment and a deadline as the office person had a teacher conference that day. We made the payment in the granted time and are willing to move on