Mayo Clinic Health System

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear in the attached letter.From the letter that I received today, 4/9/2018, from the Mayo Clinic, I conclude that the Mayo Clinic is not addressing their lack of communication of their company's estimation and billing processesThe communication included in the letter should be posted at the Mayo Clinic check-in, as well as communicated verbally beforehand to potential patientsThis is basic operational procedure for companies conducting businessAgain, the lack of communication on operational processes has not been addressed Regards, Michael ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already stated and spoke with multiple mayo employees regarding the FACT that I did not receive the fee schedule prior to my appointmentNOR did I initial the box that states I did I told the provider specifically this fact when she came to receive me in the waiting room that dayI told her I did not initial because I had not received a fee schedule The first time I received a fee schedule was when I requested one during a phone call during the initial stages of this complaint process One was sent to me along with the paperwork that have my alleged initials As stated before, had I known that I would be charged over $for less than an hour of time with a non-M.D, I would not have attended the meeting I would have scheduled an appointment with a psychiatrist I had been seeing prior to switching insurances It seems it has now become a fraudulent situationYou are stating I received something I had not and signed something that I had not Regards, Christina [redacted]

I received a message that complaint # [redacted] has been closed I just wanted to add a comment to the documentation, but could not figure out how to, since the complaint is closedI wanted to note, that we have investigated the complaint, taken the steps to correct the situation and responded to the patient in writing Please let me know if you have any questionsThank you,

Mayo Clinic Health System, Revenue Cycle staff, contacted this patient to gain further understanding of their concernWe apologized for the error and explained to the patient that we have corrected the error The patient was very appreciate of the call and felt all her questions and concerns were answered

Good afternoon,I do wish to extend my apologies for how upsetting this has been Please see attached letter along with a copy of our fee schedule and signed consent form Thank you,Anita [redacted] - Mayo Clinic Health System

In response to your request. We have sent a letter to you, the patient and the Attorney General.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear in the attached letter.From the letter that I received today, 4/9/2018, from the Mayo Clinic, I conclude that the Mayo Clinic is not addressing their lack of communication of their company's estimation and billing processes. The communication included in the letter should be posted at the Mayo Clinic check-in, as well as communicated verbally beforehand to potential patients. This is basic operational procedure for companies conducting business. Again, the lack of communication on operational processes has not been addressed.
Regards,
Michael [redacted]

johnwr023 ([email protected])To:you Details





I am writing this complaint to Warn The People of the Medical Neglect Afforded to me. I am a Resident in Ware County Waycross Georgia But I am posting on The Mayo Health Systems Medical Neglect and Incompetents. On 08/21/2016 I was admitted for Pancreatitis and had to have my Gull Bladder removed. on 08/23/and 24/2016 I had IV Infiltrated in both Right Hand and in the early morning hours of the 24th my Arm. In Simple terms the IV Needle came out of the Artery but Stayed in Arm.

At 06:02am a Male orderly came in to take my Vitals. As he was leaving I asked him to get the Nurse Debra N Peacock, Who came in about a minute Later. I Had shown her my Arm which Swelled to about three times the Normal Size. The PCU Nurse instead of Following Basic 101 Procedures and removing the IV. Decides to attempt reinserting the Same Needle into my already swollen Arm.

The PCU Nurse, Missed the Artery after Stating That I had good Flow. Their is a glass Vile attached to IV Line. I didn't see good flow myself and I was looking. The Nurse then Leaves. I am thinking she is going to get another IV Line. She just Left. The Morning Shift Documents And this is a Quote " Per night shift nurse Nikki, Patient IV Infiltrated". Nurse Nikki, Makes no Documentation to her actions of Attempting to Reinsert the Needle. At 07:45am The morning shift is Now Removing the IV Line. My Arm had Blown up to such proportions the Fluid had nowhere to go.

Doctor James Blasko, Of Waycross and Blackshear, Ordered me Quarantined. I believe it was a attempt to Hide the Nurses Negligence. Not 21st, 22nd, 23rd, But the 24th after IV Infiltration. Nurses are not wearing Mask, Gloves, any special clothing that would protect them from me if I was a Contagion. I have been experiencing Numbness in my Right Thumb and a weakness in my Right Hand.

Neurologist Nimi Patel, Of Waycross Georgia. Test show out of 10 muscles tested 5 come back with abnormal readings. I also have Signal Interference. I requested Compensation for Medical Neglect and due to violations of the Nursing protocol s I had filed a Demand letter meeting with Holli Sweat, and other Supervisors, on 04/12/2016. They admitted to the Nursing Staffs Mistakes and had full access to my Medical records. In Addition to that listed in my Complaint let me add Nobody Absolutely nobody Even Treated me for IV Infiltration!

I am going to go out of my way to post on Every single mayo health System Office, Clinic, Hospital, I do not care if your in Canada America Mexico, or Russia, These incompetent Medical professionals are out their. I am going to go State to State Town by Town City by City. Do not Trust them. To any Law firm any Attorney if you need a Witness to their unethical inept incompetents. I am more than willing to Testify. Thank you for your time.

John Whittaker

Thank you for forwarding this.  We will get the correct parties involved to investigate this situation and respond in the requested timeframe.  Sincerely,[redacted]Lead Senior Advisor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already stated and spoke with multiple mayo employees regarding the FACT that I did not receive the fee schedule prior to my appointment. NOR did I initial the box that states I did.  I told the provider specifically this fact when she came to receive me in the waiting room that day. I told her I did not initial because I had not received a fee schedule.  The first time I received a fee schedule was when I requested one during a phone call during the initial stages of this complaint process.  One was sent to me along with the paperwork that have my alleged initials   As stated before, had I known that I would be charged over $400.00 for less than an hour of time with a non-M.D, I would not have attended the meeting.  I would have scheduled an appointment with a psychiatrist I had been seeing prior to switching insurances.  It seems it has now become a fraudulent situation. You are stating I received something I had not and signed something that I had not. 
Regards,
Christina [redacted]

We received a letter from you with customer concerns about Mayo Clinic Health System with the assigned ID of [redacted].  Mayo Clinic Health System values our patients and their families and when there are concerns we take those very seriously.   I am a Patient Financial Advocate here...

and have reviewed the concerns brought forward from Mr. Alvin [redacted].  A review was completed and we contacted Mr. [redacted] on January 10, 2017 and extended our sincere apology for any misunderstanding he had regarding the refund check he was waiting for.  Our refund checks our distributed from our main office in Rochester, MN and this was explained to Mr. [redacted] today by Kelly R. from our management team.  Kelly R. explained that he should be in receipt of the check this week and gave him her direct phone number if he should have any further questions regarding the refund.   He understood the timeline of refunds and agreed to call if he has any further questions regarding our refund process or if he has further questions on his account. At this time we are considering this case closed as we have received the account, contacted the patient and answered any questions he had.  If there are any further questions regarding this or if I can be of further assistance please call me at 715-838-5572 or email me at [redacted].  Thank you for giving us an opportunity to review the concerns that Mr. [redacted] brought forward.

Good afternoon,I do wish to extend my apologies for how upsetting this has been.  Please see attached letter along with a copy of our fee schedule and signed consent form.  Thank you,Anita [redacted] - Mayo Clinic Health System

Mayo Clinic Health System, Revenue Cycle staff, contacted this patient to gain further understanding of their concern. We apologized for the error and explained to the patient that we have corrected the error.  The patient was very appreciate of the call and felt all...

her questions and concerns were answered.

I received a message that complaint #[redacted] has been closed.  I just wanted to add...

a comment to the documentation, but could not figure out how to, since the complaint is closed. I wanted to note, that we have investigated the complaint, taken the steps to correct the situation and responded to the patient in writing.  Please let me know if you have any questions. Thank you,

Thank you for making us aware of the concern from our patient.  We appreciate the opportunity to review and respond.  Feedback from our patients often assists us in making improvements.  Due to the nature of this concern we have responded directly to the complainant.  Please...

let me know if there is anything else needed.Sincerely, Anita [redacted] Phone: ###-###-#### Fax: ###-###-####Email:  [redacted]_____________________________________Mayo Clinic Health System[redacted]

I wanted to share this. We received a statement from Mayo Clinic Health Systems at PO Box 3034, Milwaukee, WI [redacted]. The statement was dated 3/10/14, and we got it in the mail on 3/12/14. The prior balance of $285.52 was paid and shown on the statement. The new balance is $638.50.

We received a phone call on 3/13/14, three days after the statement was created and the person said the billing was overdue. (The statement says the bill is due on 3/25/14.) I believe this is harassment, and they should not be calling people before a billing is due. We have great insurance, and most of the initial amount was paid by them, so this balance due is a drop in the bucket at this point in time. This is outrageous conduct for a renowned hospital. The hospital is decent, but the billing office is not.