Mayvenn

Initial Business Response / [redacted] (1000, 16, 2015/02/27) */ Dear Client, We thank you for taking time to let us know your concerns, Our goal is to accommodate you in the best way appropriateOur return policy is such that all returned hair must be in perfect, unused, intact condition for you to receive a full refundThe hair must be in sellable condition to receive a full refund We have a very special exchange policy, USED hair can be exchanged within days from the purchase dateWe do not want any of our clients to purchase Mayvenn hair and feel like they are stuck with hair they do not like, or isn't performing the way they desireNo other hair company has this policyFor this client we would like to work with you and offer you an exchange, although it is beyond the days, we want to turn this around for you, because the hair has been worn and used we cannot offer a full refund, but because you have requested a resolution, we can to work with youWe have noted your account, with all the relevant information for this exceptionPlease contact our customer support team and provide the agent with your information and we will do exactly what we stated above and honor an exchange for your order that was purchased on 12/2/ Initial Consumer Rebuttal / [redacted] (2000, 18, 2015/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I will go ahead and exchange the hairI would like to exchange for s different hair type such as PeruvianIn addition I have a 30% off coupon I received during Black Friday that I would like to use towards the difference between the Brazilian and Peruvian bundles/closure if there is a balance leftI will be sending back all bundles and the closure

Initial Business Response / [redacted] (1000, 16, 2015/05/06) */ Dear Client, Thank you for taking time to contact usTaking a look at your account Mayvenn did send TWO replacement hair orders to you, a total of bundles and closures the value amount of $On one occasion you wore Mayvenn hair and decided you didn't like the hairThe last replacement order you selected a higher grade of hair which is more expensive than your original order but we didn't collect the difference from youWe accommodated you because we wanted to turn around this situation for you As noted in your account you were unhappy with both ordersOur return and exchange policy doesn't state that we will do "multiple exchanges" normally ONE exchange will resolve the issue if the client is unhappy with the hairThis policy is one of kind and is designed to make sure each client has a wonderful experience wearing Mayvenn hair, we believe in our product and our stylist who promote, sell and wear Mayvenn hair Our return and exchange policy clearly states that if the hair is USED a refund is not an optionWhen you contacted Mayvenn on 2/18/15, the hair was used, the replacement hair (if unused doesn't qualify for a return), as the "original order" was not returned back to Mayvenn in perfect UNUSED conditionTherefore it is no longer eligible for a refund on an exchange Nevertheless, we went ahead and refunded you 30% of your original purchase, in good faithWe did this because we could not send out a 3rd replacement order, if a client is not satisfied with the hair we will resolve the issue with a partial refund in some casesLooking at your order I would of also offered you a 30% refund, it seems as though sending out more hair wouldn't have helped this particular situation, we believe you honestly didn't like the hairIt is impossible to continue to send out "bad batches" and maintain the level of volume Mayvenn is producingThis is perfectly okay if you didn't like the hair, we understand this and have put in place this very flexible exchange policy to accommodate clients like yourselfBecause we didn't want you to take a total loss, we issued a partial refund of $I have notes in your account with this complaint and should you want to discuss your account in personal we are more than happy to speak to you personallyOur customer support team is available M-S 9am-5pm PST, XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Buy RISK FREE with easy returns and exchanges EXCHANGES Wear it, dye it, even flat iron itIf you do not love your Mayvenn hair we will exchange it within days of purchaseJust call us: X-XXX-XXX-XXXX RETURNS If you are not completely happy with your Mayvenn hair before it is installed, we will refund your purchase if the bundle is unopened and the hair is in its original conditionJust call us: X-XXX-XXX-XXXX First of all, I purchased the hair because my stylist is a distributor and I wanted to support herI ordered the Brazilian straight had to PAY to have it installed and only had it in my head for less than a week because of the poor qualityIt was exchanged for the Brazilian loose wave and again I had to PAY and only had it in about a weekIt was then exchanged again for the Peruvian loose wave that is still in the bag that it came in unused and I am out of about $for having to purchase hair and getting multiple installationsI'm sorry that your company has a poor grade of hair but unfortunately there's nothing that I can do about itI have tried to sell the hair to other people since you guys refused to allow me to send it back to you but sadly no one else wants to purchase it from me since they know that it's a bad grade of hairI have purchased grade A quality hair before that I was able to reuse for a whole year with no problems at allI should have stuck that company but I was trying to support my stylistThe last bundles that you sent is still UNUSED and in the truck of my carI would like to still send it back and get the rest of my refund back and that is allI have already made it very clear with my stylist that I will not be ordering from her site anymore based on this experience and I was out of too much money trying to get my hair doneAnd for the record the price of an installation is $1XX-XXX every time plus the price of the hair so you do the mathTherefore, unless you are will to comply with my request there is no need for me to contact your company again Thanks and have a blessed day! Final Business Response / [redacted] (4000, 20, 2015/05/15) */ Dear Client, Thank you for your reply, we wish that we could accommodate your request but we will not be able to issue you a full refund, as we have made two exceptions for youWe have honored an exchange for you twice AND issued you a partial refundUnfortunately we will not be able to accommodate you more than thisAs stated in the original reply from Mayvenn, you can contact our customer support team at anytime and discuss your account personally Final Consumer Response / [redacted] (4200, 22, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bottom line is the merchandise was defective and I will never purchase againThanks!

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Hello Client, Thank you for reaching out to us regarding your Mayvenn orderWe regret to hear that you are not happy with your purchaseWe apologize for this experience as it is important to us that all clients and stylists of Mayvenn are completely satisfied with their Mayvenn purchase We do not distribute processed hair, ALL Mayvenn Hair is 100% Virgin Human HairWe have a flexible exchange policy to ensure, our stylist's clients are never "stuck" with hair that isn't working out for themThis policy is one of a kind, which always solves the issue if a client is unhappy with their purchase Looking at your account I can see that we took care of you, two separate times, we assisted you and made exceptions for your order RXXXXXXXXX The notes on your account confirm that we sent out new replacement hair to you on 4/1/On 5/26/you called again to our customer support team and stated that you were still not happy with your replacement hairAt this time we informed you that a refund wouldn't be an option because the order was no longer in unused perfect conditionYou agreed to send the replacement hair back to our quality control team in exchange for store creditAt this time we issue you a store credit of $just as you stated in your complaintWe did receive your used hair back on 6/2/ Once the hair is used a refund is no longer an option but we made an exception for youOur new Deluxe line has done very well and we continue to get wonderful feedback about the Deluxe collectionOn 6/1/you purchased the new Deluxe collection, order number #RXXXXXXXXX Again, we are sorry to hear that this collection isn't what you expected or wantedThis order was paid for in store credit (the same store credit that was given to you 5/26/for order RXXXXXXXXX)On 6/24/You called into our customer support team you spoke to a supervisor who offered to do an exchange on this order OR refund you $back to your credit card (this difference you paid) AND return the remaining amount in store creditYou declined and ended the callWe will still honor this offer, if you want to move forward with this exchange or partial refund We encourage you to send back the hair to Mayvenn and accept this exchange offerWe have email you a return label, so that this is no cost to you to send back the hairYour store credit doesn't not expire so you can take your time with your next orderWe have done our best to assist you but a refund for a purchase in March is outside of our return and exchange policy A detailed note has been made in your accountFeel free to contact our customer support team should you wish to proceed with either an exchange or a refund in store credit and the $refund to your credit cardWe are available Mon - Sat 9am-5pm PST our contact number is XXX-XXX-XXXX

I first purchased Mayvenn Deep Wave (they offer Malaysian, Brazilian, Peruvian, and Blonde Indian types) to accomplish a natural and subtler look for summer (espbecause I love pools)When I first pulled the hair out of the bag, I was surprised at the quality for the price I paidThe hair was bouncy, soft, and not stiffThere was no smell, and the curl pattern was definedAfter about a month (three weeks) of wear, It did start to tangle at the nape of my neck, but I've been told that is for Curly hair, so I just made sure to moisturize the problem areas of the hair, which ended up helping tremendously This made me think of the bad hair reviews I've seen on the hair, and makes me consider how the ladies in the reviews cared for their hair

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Dear Client, We appreciate you bringing this to our attentionYour account has been reviewed, you indeed contacted Mayvenn on 5/22/stating you were unhappy with your Mayvenn hairWe took excellent care of you and accommodated you greatly - a replacement order was sent out to youDue to your unhappiness we ALSO upgraded your original order to our newest collection, Deluxe and WE waive the additional fee of $We knew you would enjoy the newer collection, we're getting great feedback about the new Ultra and Deluxe collection There are several notes in your account and also every call was eventually transferred to a SupervisorYou contacted Mayvenn again on 6/3/the same supervisor offered you a partial refund, for the replacement order that you are still unhappy withA full refund is not an option for you as the hair is no longer in perfect unused conditionWe offered you a partial refund of 20% from your order totalWe feel this is generous and very fairA second attempt to take care of you and turn this experience around for you Recently you sent a handwritten letter to Mayvenn requesting a full refund, we received this letter on 6/22/and contacted you that day by phone This was our 3rd attempt to make this right with you and offer you some sort of compensation for the overall experienceAlthough this is not our policy, once the hair is used a refund is no longer an optionThis supervisor understood your concerns and that you wanted to be compensated in some wayAgain you declined this offerWe added notes to your account regarding this 3rd attempted, we will honor a partial refund of 20%Should you wish to move forward this offer please contact our customer support team to finalize this returnYou are welcome to contact us directly we are available Mon - Sat 9am-5pm PSTOur contact phone number is XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response, due to the fact the "replacement hair" is also of poor quality, it's tangled and a horrible mess,I'm not sure why they are calling it deluxe! again advertisement! I've been told by multiple hair dresser it is indeed NOT virgin hair! I have used packaged hair better than this and any opportunity I get I will advise people not to buy! I'm not sure how the company can say they took "excellent care" you sound completely ridiculous!!! its comical to commend your own customer service especially when a former customer has to file an complaint with the Revdex.com!! is.The company will not even contest the hair is not virgin but will still refuse full refund, it is not fair I take 20% because I cannot buy bundles from a respectable company with 20% of my purchase back!I have posted several times on different sites how horrible the hair is and have received similar stories so I'm confident this company will be shut down soon! I should not have to go with bundles until I can buy more bundles because I made a poor decision and purchased from this bull [redacted] company! I've had to take a vacation with this night mare hair and couldn't enjoy my time because it tangled so horrible it was embarrassing and I was insecure about how it looked! I hate Mayvenn and I will continue to let everyone know as much as I can! Final Business Response / [redacted] (4000, 9, 2015/07/08) */ Hi Client, We thank you for your reply and highlighting some of the points that you are still unhappy withWe will acknowledge all of your concerns and find a resolution for you that you will be happy with It takes time and energy to write a complaint and you have made it clear your experience with Mayvenn was less than favorableFor this we apologize, we want all clients and stylist to have a positive experience with Mayvenn HairThis is our company's standard and we are able to execute this in ALL situationsIf we are not able to resolve our clients and stylist undesirable experiences, we get creative and make changes to ensure ultimately we've turn the situation around positivelyWe will do the same for you, we don't want you unhappy about your Mayvenn experienceAll Mayvenn Hair is 100% Virgin Human hairWe ONLY distribute 100% virgin human hair, we have a one of a kind exchange policy of used hair, because we believe in our brandWe have over 35,stylists that sell and promote Mayvenn hairWe've been able to grow and maintain our relationship with Mayvenn Stylist because we offer top quality hair We are committed to turn this around for you, your complaint is very clear and indeed our goal has been from the very start has been, to resolve this with youOur Customer Support Manager will reach out to you by phone today to offer a resolution for youAgain we thank you for your time and if you have anymore questions please let us know Final Consumer Response / [redacted] (4200, 11, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) AGAIN THIS IS NOT 100% virgin human hair! IT IS NOT, I HAVE HAD STYLIST FEEL AND LOOK AT IT, ITS NOT, HUMAN, VIRGIN HAIR DOES NOT TANGLE LIKE THIS! IT DOESN'T FEEL LIKE THIS!, MAYBE I SHOULD SEND A BUNDLE OF THE BELLE BREE 100% HUMAN VIRGIN HAIR SO YOU CAN FEEL HOW IT FEELS, YOU CAN AGAIN AND AGAIN STATE YOUR COMPANY STATS, AND YOU ARE RIGHT IT DOES TAKE TIME AND EFFORT TO COMPLAIN HOWEVER WITH YOUR CUSTOMER SERVICE AND HORRIBLE PRODUCT IT IS WORTH IT, WHICH IS WHY I'VE ALSO TOLD OTHER CUSTOMERS ABOUT MY EXPERIENCE IN DETAIL WITH PICS OF THE HAIR! AND I WILL BE DOING REVIEWS ON YOUTUBE OF THE HORRIBLE HAIR....I'VE BOUGHT 100% VIRGIN HUMAN HAIR FOR YEARS THIS BY FAR AS BEEN THE WORST AND I WILL NEVER BUY EVER AGAIN! UNLESS I GET A 100% REFUND BACK I WILL CONTINUE TO SPREAD THE WORD OF THE QUALITY OF YOUR HAIR!

I ordered My hair around 4/recieveed it maybe on 4/22..Loved The hair for the first two day..Its was fun bouncy exciting.Always took great care.After about Days Ive noticed the bounce became stiff & the hair was Incredibly Frizzy.I paid a total of About $For 18,20,.I used their spring Code For a 15% off..Im so Upset about this hair Ive ordered from many companies online & this by far is the worst.I cant even manage it..Its suspose to be PervLoose wave But I got Some Highgrade beauty Supply mix.The ends will forever be a mess.Tried everything it wont starighten all the way even ORS Heat pro wont help .I want My money Back But Im getting No responce from The company.Never again

Initial Business Response / [redacted] (1000, 9, 2015/03/30) */ Dear Client, Thank you for reaching out to Mayvenn, we took a look at your account and you have been in contact with our customer support team three times regarding this order, here are the dates 1/16/15, 3/10/and 3/15/ The final conclusion (on 3/15/15) is that we are to issue you a store credit for $once the used replacement hair is returned back to MayvennAlso on 3/10/15, we noted in your account that we will honor a 20% off discount towards your next purchase with MayvennWe will honor this discount at anytime, in combination with any current discount promotions that Mayvenn might have when you make a new orderDuring this time you requested a full refund and our customer support agent informed you that a refund was not possible because the hair was usedFor a full refund, all hair, each bundle must be in perfect unused condition However, the agent made an exception for you as this order is well beyond our day return and exchange policy, your original order date is 12/2/The agent agreed to accommodate you by offering a store credit for the amount of your entire purchaseThe agent also extended an internal discount of 20% as an additional accommodation, as you insisted on a full refundAt times when our customer support team cannot issue a refund due to our return and exchange policy we will do our best to accommodate our clients and stylist by providing them with some type of compensation, with a Mayvenn store creditThis credit never expires and you can use this at your leisureThis way you have the option to select and purchase any type of Mayvenn hair whenever you want on your own timeAgain, we thank you for your time and should you wish to discuss our response directly, you are more than welcome to contact our customer support team at XXX-XXX-XXXX Xam-5pm Monday-Saturday PST

Hi, I just want to say the Revdex.com reviews I saw after purchasing the hair really made me nervous about the hair that I just had orderedAnd it seems like all issues have been resolved by [redacted] I was still a lil skeptical, but after gettin the hair, it was soft and wavy just as it was describedI love itGot it installed and I take good care of it and it is still in right nowThere was a hiccup with shipping but customer service handled it very professionally and provided me great serviceYaay!

Final Consumer Response / [redacted] (2000, 6, 2015/02/12) */ Everything has been resolved

Initial Business Response / [redacted] (1000, 15, 2015/03/31) */ Dear Client, Thank you for taking time to contact MayvennWe value your concerns and would like to resolve this complaint with you immediately Looks like you have contacted Mayvenn's customer support team directlyA customer support agent noted your account that you decided to do an exchangeThis note was added to your account on 2/2/The customer support agent at Mayvenn made an exception for you as our return exchange policy is within days from the purchase date, your original purchase date was 12/29/Our customer support agent also refunded you $for the express shipping costOur agent noted your account that you wanted some type of compensation for the hair that you were unhappy with, which is why she refunded you the $shipping cost Mayvenn would like to resolve this with you, we will still honor an exchangeThis is not our policy, to honor an exchange after four month but because you've contact us prior to making this claim we will work with youIt is important to Mayvenn that every stylist and client has a great experience with the performance with Mayvenn hairShould you wish to finalize the exchange, we will accommodate you and honor this exceptionA refund will not be given because our return policy clearly states, for a full refund the hair must be in perfect UNSED conditionPlease contact Mayvenn's customer support team regarding this matter as we will do our very best to work you Again, we thank you for your time and should you wish to discuss our response directly, you are more than welcome to contact our customer support team at XXX-XXX-XXXX Xam-5pm Monday-Saturday PST

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Hi ***, Thank you for contacting MayvennWe want to address your concerns and hopefully change the impression you have of MayvennI took a look at your Mayvenn Account and I don't see that you have made any sales with Mayvenn, nor have your clients underneath your customized Mayvenn website It is difficult for us to correct an issue, if there is no order or particular situation that can be rectified We want to make sure each stylist and client has a great experience with the quality of our hair, customer service, commission and all the other benefits that come with becoming a Mayvenn Stylist We have reviewed the calls that you made into Mayvenn's customer support team within the last weeks and each time you asked a series of questions (all were answered correctly) these questions consist of how to generate more business, how to upload a picture on your account and about the commission structureI've noticed you've ended each call happily and thanked the customer support agent for their helpWe have over 40,stylist that are extremely happy with Mayvenn, these stylists promote and wear Mayvenn hair, successfullyWe want the same for you, as I mentioned your account is new and your account manger gave you a signing bonus to purchase hair at a discount priceThis is a good way for you to test the product yourself, we offer this signing bonus because we believe in our product and want to make sure that the first purchase for the stylist is at a discount amount Please, if we have not answered your concerns let us know, we will do whatever it takes to assure you, that you made a good decision by becoming a Mayvenn Stylist I have made a note in your stylist profile and would like to speak to you directly regarding your complaintPlease feel free to reach our customer support team Mon - Sat 9am-5pm, XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Thank you for contacting us, we took a look at your accountWe have made a note in your account that you called regarding your exchange yesterday 5/28/As stated in your complaint your order is beyond the timeframe for an exchangeWhich is days from the original order dateIt is our mission that everyone has a positive experience with Mayvenn Hair and we want the same for youWill you kindly contact our customer support team, to discuss your account in more detail, we will look into what other options we can provide for youWe have made very detailed notes in your account regarding your complaintWe are available Mon - Sat XXX-XXX-XXXX Xam-5pm PSTWe are looking forward to speaking to you soon

Initial Business Response / [redacted] (1000, 15, 2015/05/15) */ Thank you for your message and we apologize for the delay in replying back to your complaintWe have researched your account and there are no notes in your account that you contacted our customer support team regarding the experience you described in your complaintWe regret you didn't contact us during this time, we would of been more than happy to resolve your issue immediately, especially since you were within the exchange day window Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I had tried to contact this company during my return period but all I kept getting was an offer to sell their product, which clearly I would never agree to so of course their would be no notesThat was the reason I resulted to Revdex.com in regards to the issue Final Business Response / [redacted] (4000, 19, 2015/06/02) */ Dear Client, We appreciate your message and apologize that you were not able to reach usWe have reviewed your account and a customer support agent contacted you by phone on 6/2/to start the exchange processThere are notes in your profile that you will call back with more information to finalize the exchange processAgain we appreciate you working with us and we are looking forward to sending you a replacement order very soonShould you need more information please contact us directly, we are available Mon - Sat 9am-5pm PST Final Consumer Response / [redacted] (2000, 21, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with [redacted] who was very professional and more courteous than anyone I've spoke with theirShe did swap the hair out for meI haven't received the hair yet, but I must say that her customer service skills are exceptional

I absolutely love this hair, I am a stylist I have worn there hair and my clients all love the hair as well no problemsThey always resolve issues right awayI am very happyAll my clients have each had at least or more installsThis hair gets better with each useNo shedding,tangle or matting as promisedI absolutely would give this hair stars if I could

Initial Business Response / [redacted] (1000, 16, 2014/04/30) */ Mayvenn has a day quality guarantee on all productsNo one at the company has any record of her calling in to complain before she lodged this complaintWe have refunded this order in fullThis is our operating procedure All of our products are guaranteed

Mayvenn uses pictures of good looking quality virgin hair online to sell extremely low quality hair fake hairThey charged $offering a discount for becoming one of their representativesThen they send the hair I pay$to have hair installed and a few days later the hair is shedding and matted which is totally unacceptable being I have purchased virgin hair in the past and it has lasted a yearI called the company immediately after the problem and was advised of what product to use I purchased the product still no improvementI called the company back and was offered store creditWhy would I spend money again? She said a refund was not an option not even 50% of my money backSomething needs to be done this company is scamming

Initial Business Response / [redacted] (1000, 9, 2015/04/21) */ Dear Client, We took a look at your account and truly apologize for the confusionThere are several notes in your account you did speak to a manager and you attempted to dispute this charge with your credit card companyYour credit card company decided "not to escalate this dispute"Deciding that Mayvenn did everything to accommodate you as much as our policy would allowAs you stated you did contact Mayvenn 11/20/to inform us that you received the wrong hair, we quickly sent out the right item, as we thoughtUnfortunately the second order was also incorrect and eventually correctedA customer support supervisor spoke to you directly, during this time you stated that if we didn't refund you entirely you would write a review and dispute the charge with your credit card companyThe supervisor wanted to resolve this issue with you during this time and offer to refund you 50% of your original order $The notes in your account stated that we wanted to accommodate you for the first and second order that was incorrect and in addition we wanted to make up for the experience you were having with the hairYou refused to take the discount as you wanted a full refund onlyAt this time the supervisor still proceeded with the partial refund of $129.70, it is important to us that when a client is inconvenience due to our mistake that we make an exception and refund them a certain amount as compensation The supervisor followed Mayvenn's policy, there are no refunds for hair that has been usedHowever, because Mayvenn did make a mistake initially, we felt it was more than fair to refund you partially for your orderWe offered to do an exchange for you, which at this time you declinedFinally because this client continued to insist on a full refund, we did one more step to resolve this with the clientWe added the same refunded amount $in her Mayvenn account as store creditShould this client want to purchase hair from Mayvenn at a later day, the store credit will always be there and will never expireThe client stated that she still wasn't satisfied with the resolutionPer our policy we have taken all steps to accommodate this client and we regret that now a credit card dispute and complaint has been made as we attempted to resolve all the above issues with this client numerous of timesShould this client wish to discuss their account in more details, we are more than willing to do so

Initial Business Response / [redacted] (1000, 19, 2014/04/30) */ Customer has been refunded for this order [redacted] has a quality guarantee on ALL purchases, as is stated on the websiteHad this customer called to let us know, we would have taken care of her immediatelyWe cannot verify whether the hair was bad quality or not because the customer did not call in or send us the hair back Initial Consumer Rebuttal / [redacted] (3000, 21, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hair Was Sent back & New Hair Was The Same Quality As First Batch , The Hair Is Cheap , it Tangles , It Sheds & Thats With NO added ProductsWORST Hair I've Ever Purchased , It WS NOT Worth My Money

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello Client, We would like to address your complaint and explain why we're not able to accommodate your request for a refund or exchangeOur policy is - if the hair is used and you're not happy with the quality of the hair, we ask that you contact our customer support team for an exchangeWithin days of the purchase dateOr if the hair is in perfect condition and you change your mind for any reason, we will issue you a full refund if the hair is returned in perfect unused condition An exchange consist of you sending back the hair you originally ordered, once we receive the "used" hair, you have fulfilled your commitment and then we will honor an exchange, filling our commitment It is unfortunate that you have discarded the hair you purchased in MarchWe are not able to do an exchange for you as you no longer have the product that is needed to complete the exchange On 6/4/the supervisor noted your account, as you stated, she would work with you, refunding you 50% of your order total, which was $352.04, ONLY in store creditThis means we would give you a store credit in the amount of $176.02, half the amount of your order totalWe consider this very fair, as we don't make an exception for orders beyond the day exchange policyA refund was not an option for you because the hair was used Please note, both purchase dates were beyond our day exchange policy when you called our customer support team in JuneHere are the dates of the two orders you are referencing 3/24/and 3/31/I also must point out, although you were outside of the exchange policy timeframe this supervisor still decided to work with you and offer you some type of compensation The compensation was conditional, only if you sent back the used hair to Mayvenn we would issue you the store creditHowever, once making this arrangement with Mayvenn, you stated you no longer had the "used" hair We understood this to mean that you no longer have the hair that is required to complete your exchangeYour account was noted that you threw away the hair In this case, I cannot honor an exchange as you don't have the original hair that you can send back to usIt is mandatory that every client that wishes to do an exchange must return the hair that they no longer want, our quality control team examines all hair that is exchanged for any reasonBecause our exchange policy is one of a kind, no other company will let you return or exchange used hair, it is absolutely necessary that you keep the hair if you wish for us to honor an exchange Should you have any more questions regarding your account, we are willing to speak to you directlyFeel free to contact our customer support team Monday - Friday 9AM-5PM PST, XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do have some of the hair but most of it was cut fromt head which I already statedI do not wish to spend further money trying to get this hair back to youSo are you able to send a shipping label ? Or will I be credited theoney spend to send hair back? What address do I send this hair to ? When will my new hair arrive after you receive the shipment Final Business Response / [redacted] (4000, 9, 2015/07/20) */ Hello Client, Thank you for your reply, We wish there was more we could do for youALL the hair needs to be return, not partially for us to honor an exchange Because our exchange policy is one of a kind, no other company will let you return or exchange used hair, it is absolutely necessary that you keep the hair if you wish for us to honor an exchange Should you have any more questions regarding your account, we are willing to speak to you directlyFeel free to contact our customer support team Monday - Friday 9AM-5PM PST, XXX-XXX-XXXX