I would like to take care of this customer *** ***I received a message to call her when I got back from training .I called her backI listened to her issueThen I let her know that it would take
6-weeks for a refundThe refund is a pro-rated amount from the warranty companyShe bought the car on 2/15/She concealed it on 03/09/so the pro-rated amount is $and that is the amount she has receivedI apologize for not returning her calls on 4/20/as I did not receive the messagesWe received the refund from the warranty company on 5/11/We cut he a check the same day and she picked it up on the 5/12/16-
We resolved the issue
Thank you,
*** ***
Mazda of Gladstone
General Sales Manager
I would like to take care of this customer *** ***I received a message to call her when I got back from training .I called her backI listened to her issueThen I let her know that it would take
6-weeks for a refundThe refund is a pro-rated amount from the warranty companyShe bought the car on 2/15/She concealed it on 03/09/so the pro-rated amount is $and that is the amount she has receivedI apologize for not returning her calls on 4/20/as I did not receive the messagesWe received the refund from the warranty company on 5/11/We cut he a check the same day and she picked it up on the 5/12/16-
We resolved the issue
Thank you,
*** ***
Mazda of Gladstone
General Sales Manager
I filed a Revdex.com complaint and within hours of filing the company called me to resolve the issue.