Mazda Of New Rochelle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]

The business has responded.  Please see below:
Mazda of New Rochelle fully intends to sell this car to [redacted], exactly upon the terms agreed upon. She is correct that the actual...

delivery has been delayed, however this is largely due to additional repair work that was to be done as part of the transaction, as well as her cancelling the deal on two separate occasions. Regarding the repairs, prior to her taking delivery of the vehicle, the rear bumper had to be re-painted, and tint that had been painted on to the headlights had to be removed. The tint removal proved particularly challenging, and the dealership worked with several vendors in order to get this accomplished, and this process took almost two weeks to have successfully completed. The difficulties and delay in getting this work completed was not foreseen at the time of contracting the deal with [redacted], and we admittedly communicated that it would only be a day or two before she could take delivery of the car, causing mu ch confusion and disappointment on her part. Additionally, as we were trying different vendors and approaches for removing the tint, we kept the customer on a day-to-day basis, whereas we admittedly should have been more proactive and said that it would be longer before the work was completed. Further complicating the process is that on two different occasions the customer cancelled the sale; she cancelled the transaction with our Business Manager in person, and on a different occasion, over the phone. As such, it was difficult for us to keep moving forward with urgency on a transaction that the customer no longer wanted to take delivery of. [redacted] and I have now been in contact for the last week and I've been trying to manage all communications with her personally, so as to prevent any further issues. It is my expectation that she will be able to take delivery of the car by the end of the first week of November.

I am seeking refund for the taxes. I have received the refund for the remaining portion. Thanks.

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To Whom It May Concern,
Mazda of New Rochelle has reviewed the above referenced issue, and agrees to provide full compensation to the customer based upon the events that took place. We have left a message for the customer indicating as much, and additionally are processing payment back to the customer in the amount requested.
Regards,
[redacted]

Review: the dealership showed me the car, got me approved for the loan, and now refuses to sell the car. Everytime I call they either send me to voicemail or tell me the car is not ready. When my husband calls they tell him the car is still for sale. I am unclear as to why the obtained my personal information than refused to sell me the car. I am now in fear they are using my personal information for thing and hope I don't not have a future issue of identity theft due to this company. I am appalled and not inconvenienced! I am also seeking legal counsel as they are not trustworthy!!Desired Settlement: the owner of the mazda dealership needs to take action!

Business

Response:

The business has responded. Please see below:Mazda of New Rochelle fully intends to sell this car to [redacted], exactly upon the terms agreed upon. She is correct that the actual delivery has been delayed, however this is largely due to additional repair work that was to be done as part of the transaction, as well as her cancelling the deal on two separate occasions. Regarding the repairs, prior to her taking delivery of the vehicle, the rear bumper had to be re-painted, and tint that had been painted on to the headlights had to be removed. The tint removal proved particularly challenging, and the dealership worked with several vendors in order to get this accomplished, and this process took almost two weeks to have successfully completed. The difficulties and delay in getting this work completed was not foreseen at the time of contracting the deal with [redacted], and we admittedly communicated that it would only be a day or two before she could take delivery of the car, causing mu ch confusion and disappointment on her part. Additionally, as we were trying different vendors and approaches for removing the tint, we kept the customer on a day-to-day basis, whereas we admittedly should have been more proactive and said that it would be longer before the work was completed. Further complicating the process is that on two different occasions the customer cancelled the sale; she cancelled the transaction with our Business Manager in person, and on a different occasion, over the phone. As such, it was difficult for us to keep moving forward with urgency on a transaction that the customer no longer wanted to take delivery of. [redacted] and I have now been in contact for the last week and I've been trying to manage all communications with her personally, so as to prevent any further issues. It is my expectation that she will be able to take delivery of the car by the end of the first week of November.

Review: I went into this business to see about buying a car and from the moment I walked in I was jerked around by the salesperson.....sales manager....and general manager..I had stopped in a month ago and he offered me 25000 dollars for my trade in..a 2013 honda accord exl v6.........today....approximately 30 days later I go in and because I was looking at a much cheaper car.....he offers me 19500.......which is totally outrageous and then he goes on to explain a lot of BS stories about why I lost 5000 in my cars value in a month like telling me its a niche car and thats all he could get at an auction for it......they are full of it.............I truly believe they get a kick out of rippin people off..........so after 2 hours of bs from these guys.......I left upset again........also......when I requested a test drive of the car I told the salesperson I wanna take it on the highway......which as a customer is my right...........during a test drive....the sales managers [redacted] and fimian told me another bs line of crap.......saying there insurance doesn't allow test drives on the parkway.....this is a lie..I have every right to take the car on the highway to see how it performs........I've been buying cars on and off for 30 years and never had a dealer tell me that...........its an insult..they think the public is stupid....there really ought be more oversight of the way these dealers operate......making money is one thing........screwing people is another.....they lie and screw people at all costs........needless to say I was highly dissappointed and wont be backDesired Settlement: I want a fair amount for my trade in.....not the "we wanna steal the car" numbers they come up with

Business

Response:

Mr. [redacted] visited our showroom on July ** he was looking to trade in his 2013 Honda Accord EXL V6, and lease a new Mazda 6 Grand Touring. We explained to Mr. [redacted] that the 2013 Honda Accord EXL V6, which had 11000 miles on it would be worth less than what he owed to the Bank, given that he owed $29,388 on his loan. At this time the car was appraised for $24,000. Mr. [redacted] was not putting any money down towards the new car and we had to pay off the remaining difference in his loan balance of $5388. We presented him with a payment of $530 for 42 months with 10,000 miles ,we also gave him an option of 42 months $449 a month, with $3613.88 down for 10,000 miles a year. At that point he wanted a 15,000 mile loan structure which took his payment up to $470 a month. Mr. did not think it was good enough of a deal to switch cars and decided to keep his 2013 Accord, and then left the showroom.

Subsequently Mr. [redacted] returned to our dealership on August 8th and was focused on leasing a new Mazda 3. We again appraised

his vehicle and assigned a value of $19,500, noting that there was damage to the front fender which required body work, and modest scratches. However the primary reason for the adjusted value on the car is that being a small and new Mazda dealer situated with one of the nation's largest Honda dealers across the street, we have not yet been successful retailing many Hondas, let alone his model which is the current model year, top of the line EX-L, with a V6 engine. This is almost a niche vehicle and would likely be very difficult for us to sell, especially given that Mr. [redacted] wanted more money for his used Honda Accord than certain new Honda Accords can be

purchased for. As such, we had to value the vehicle at the price that we anticipated we would ultimately be able to sell it for, and minimize our loss on the trade.

Knowing at the time that Mr. [redacted] was not satisfied with the appraised value, he was encouraged to bring his car to other dealership, as we were trying to be very transparent and let him know that it was possible that other dealerships would offer him more money for his trade. However what we were not able to do was offer the value he was requesting for his trade, as we anticipated that this was well above what we could sell the vehicle for and would ultimately result in a significant loss for the dealership.

As regards his interest in taking the test drive on 1-95, given the heavy traffic on this highway we use local roads for customers to get a sense of the vehicles driving characteristics. Mr. [redacted] was not pleased with this and we specifically referenced a section of Route 1(a.k.a. Boston Post Road) that would allow him the opportunity to get a sense of what the vehicle Is capable of without entering

the highway. While we understand Mr. [redacted]'s interest in taking the vehicle on I-95 , we had hoped that the alternate route we suggested would office.

Please find attached a copy of the message Mr. [redacted] sent to the dealership following his August **visit. If there are any further questions we would be happy to provide any detail required.

Review: I purchased a Mazda 3 on July [redacted] last year and financed the car. The finance manager Kamil misled me to believe that we had to buy an extended warranty and a tire & wheel protection plan in order to be qualified for the interest rate. I naively believed him, but soon realized I was swindled. I called to cancel both products the next day and Kamil promised to get me a full refund including taxes in the form of credit to my auto loan in about two weeks. I never thought it was the beginning of a nightmare.

I didn't receive the refund in two weeks and Kamil told me it could take up to 90 days for bank to process. I waited for 90 days but still had nothing. I called in again, only to discover that Kamil has left the dealership. His successor Sebastian said Kamil never sent the refund request, but he would follow up immediately and get me full refund. I thought Sebastain was honest and sincere, but I couldn't be more wrong. He always promised to work on it, but he never followed up or delivered any results. I finally got a portion of the refund back after I threatened to complain and the process took another painful 3 months. Last week, I was told that I would get >$100 of taxes back as the warranty company charged a $50 cancellation fee. Other than the obvious fact that the math doesn't square, I have always been told that I would get a full refund and there shouldn't be any cancellation fee since I called to cancel the products immediately. Sebastian told he wasn't sure why I didn't get a full refund as he wasn't part of the refunding process. He again promised to get my an answer on Monday. Guess what, I still haven't heard back after a week.

It's THE worse customer service experience I've ever had in my life. It began with a fraud and was followed by utter incompetence and dishonesty. The crew at the dealership have no integrity and have gravely tarnished the Mazda brand. I will probably never buy another Mazda product again because of this horrible experience.Desired Settlement: Get my tax refund as promised.

Consumer

Response:

I am seeking refund for the taxes. I have received the refund for the remaining portion. Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,