This report is a warning to anyone trying to do business at Mazda Suburu of WinchesterWe discussed over the phone and received a quote for services, to change our alternator on our vehicleFirst off, this place is very unprofessional and always wants you to leave your vehicle overnightWe called in advance to set up an appointment, to replace the alternator in our vehicleThis was due to us living out of townWe were then told, that we had to order the part over the phone before we got thereNever heard of a Mazda dealership ever doing thatWe went ahead and order the part days in advanceWe told the parts and service guy over the phone, that we had a diagnostic performed on the vehicle, and that the new alternator had a faultWe discussed that we wanted Mazda to replace the alternator, and we also needed the bad alternator for our warrantyMazda provided a quote for the part and laborWe took our vehicle to Mazda and discussed with MrChuck in service, about what's going on with the vehicleWe also discussed with Chuck, that we needed the bad alternator back for our warrantyHe said no problemWhen the vehicle was done, we inspected the work and realized that the bad alternator was not in the carWe went back to MrChuck, and was told that they were keeping the alternator unless we paid a core fee of $We told them that this was never disclosed, and should have been included in our quoteEspecially after we told them that we needed the bad alternator back for the warrantyThis situation went on close to an half an hourSo we went ahead and asked to speak with a manager on a higher tierMrBobby W [redacted] is the manager/owner that we spoke with, and he was very rude and unprofessional to usWe discussed about waiving the $75, because it was never disclosed and that we also ordered a new alternatorOnly to find out that it was a remanufactored alternatorMrBobby W [redacted] did not care, and told us that this is an industry standard practiceHe said Mazda charges them a lot of money, and that he was not waiving the $dollar feeWe told him that we will see him in courtHe asked me if I had a written quote from them, I said we have a verbal contractHe continued to get agitated as I left his office, I told him I will see him in court and make sure that we have our bad alternator before we leftWhile outside of his office, he said something slick, and I told him "Whatever, you're a piece of $hit"While walking back to service, MrBobby W [redacted] left his desk and started following meHe got so close to me that I stopped and asked him, "what are going to do hit me, you better don't touch me or I'm going to sue you"MrBobby W [redacted] got even more agitated, and followed me to service, where he talked about throwing us out of Mazda, and that we are not welcomed back hereHe also got so upset, that he got up in my face, trying to agitate me to hit himWe shortly paid the $to get the alternator and leftThe total charge to replace the alternator was over $dollarsSo out of our years plus of dealing with vehicles, this was our worst experience everIf you don't want to ripped off like a thief in the night, treated without dignity and respect or get into an altercationPlease take our advice and keep away from this placeMazda needs to pull their franchise from this uncouth establishment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There is no resolve for the damages by Mazda of WinchesterThey have refused responisbility of what happened while the vehicle was in their possession.
Regards,
*** ***
This report is a warning to anyone trying to do business at Mazda Suburu of Winchester.
We discussed over the phone and received a quote for services, to change our alternator on our vehicle. First off, this place is very unprofessional and always wants you to leave your vehicle overnight. We called in advance to set up an appointment, to replace the alternator in our vehicle. This was due to us living out of town. We were then told, that we had to order the part over the phone before we got there. Never heard of a Mazda dealership ever doing that. We went ahead and order the part 5 days in advance. We told the parts and service guy over the phone, that we had a diagnostic performed on the vehicle, and that the new alternator had a fault. We discussed that we wanted Mazda to replace the alternator, and we also needed the bad alternator for our warranty. Mazda provided a quote for the part and labor. We took our vehicle to Mazda and discussed with Mr. Chuck in service, about what's going on with the vehicle. We also discussed with Chuck, that we needed the bad alternator back for our warranty. He said no problem. When the vehicle was done, we inspected the work and realized that the bad alternator was not in the car. We went back to Mr. Chuck, and was told that they were keeping the alternator unless we paid a core fee of $75.00. We told them that this was never disclosed, and should have been included in our quote. Especially after we told them that we needed the bad alternator back for the warranty.
This situation went on close to an half an hour. So we went ahead and asked to speak with a manager on a higher tier. Mr. Bobby W[redacted] is the manager/owner that we spoke with, and he was very rude and unprofessional to us. We discussed about waiving the $75, because it was never disclosed and that we also ordered a new alternator. Only to find out that it was a remanufactored alternator. Mr. Bobby W[redacted] did not care, and told us that this is an industry standard practice. He said Mazda charges them a lot of money, and that he was not waiving the $75 dollar fee. We told him that we will see him in court. He asked me if I had a written quote from them, I said we have a verbal contract. He continued to get agitated as I left his office, I told him I will see him in court and make sure that we have our bad alternator before we left. While outside of his office, he said something slick, and I told him "Whatever, you're a piece of $hit". While walking back to service, Mr. Bobby W[redacted] left his desk and started following me. He got so close to me that I stopped and asked him, "what are going to do hit me, you better don't touch me or I'm going to sue you". Mr. Bobby W[redacted] got even more agitated, and followed me to service, where he talked about throwing us out of Mazda, and that we are not welcomed back here. He also got so upset, that he got up in my face, trying to agitate me to hit him. We shortly paid the $75 to get the alternator and left. The total charge to replace the alternator was over $650 dollars.
So out of our 20 years plus of dealing with vehicles, this was our worst experience ever.
If you don't want to ripped off like a thief in the night, treated without dignity and respect or get into an altercation. Please take our advice and keep away from this place. Mazda needs to pull their franchise from this uncouth establishment.
I am responding to complaint ID [redacted] regarding [redacted] dated 3/4/2016.We have stated our position in regards to [redacted]’s claim in our prior two responses. We have no additional comments at this time,Thank you
I am responding to complaint ID [redacted] regarding [redacted].We did perform a manufacturer's recali and Virginia State inspection on [redacted]'s 12 year old 2004 Mazda [redacted]We did not however do any damage to his dash or any portion of his vehicle during the course of the inspection or...
recall. Since [redacted] does not feel that either normal wear and tear as a result of age or use of his vehicle resulted in the damage or he or someone else damaged the dash personally—then his only conclusion is that we must have done it.Our technician was not performing any repair in the area of the damage. He did remove the state inspection sticker which he did so from the driver's Seat area using his right hand to scrap the old state inspection sticker and replace it with a new one.We did offer [redacted] a substantial discount on parts and labor if he wanted to have the dash replaced After he brought his concern to our attention the following week, but he refused.Our conclusion is that [redacted] does not know how the damaged occurred thus in his mind we had to do it but our technician—who is excellent and has been on our staff for over 15 years is adamant he did not do any damage to [redacted]’s vehicle, in the past, when an issue or accident has occurred with any customer's vehicle, our factory trained technicians have brought the issue to the attention of our Service manager and we have taken care of the issue,We are sorry [redacted] feels we should be responsible for his issue but he has no proof that this damaged occurred at the time his vehicle was in our service department. would also add that [redacted] has only been in our service department a couple times with his 2004 Mazda. I am not aware of how long he has owned this 2004 Mazda but I would assume other maintenance or repair facilities have serviced it. Not just us.Thank You,
This report is a warning to anyone trying to do business at Mazda Suburu of WinchesterWe discussed over the phone and received a quote for services, to change our alternator on our vehicleFirst off, this place is very unprofessional and always wants you to leave your vehicle overnightWe called in advance to set up an appointment, to replace the alternator in our vehicleThis was due to us living out of townWe were then told, that we had to order the part over the phone before we got thereNever heard of a Mazda dealership ever doing thatWe went ahead and order the part days in advanceWe told the parts and service guy over the phone, that we had a diagnostic performed on the vehicle, and that the new alternator had a faultWe discussed that we wanted Mazda to replace the alternator, and we also needed the bad alternator for our warrantyMazda provided a quote for the part and laborWe took our vehicle to Mazda and discussed with MrChuck in service, about what's going on with the vehicleWe also discussed with Chuck, that we needed the bad alternator back for our warrantyHe said no problemWhen the vehicle was done, we inspected the work and realized that the bad alternator was not in the carWe went back to MrChuck, and was told that they were keeping the alternator unless we paid a core fee of $We told them that this was never disclosed, and should have been included in our quoteEspecially after we told them that we needed the bad alternator back for the warrantyThis situation went on close to an half an hourSo we went ahead and asked to speak with a manager on a higher tierMrBobby W [redacted] is the manager/owner that we spoke with, and he was very rude and unprofessional to usWe discussed about waiving the $75, because it was never disclosed and that we also ordered a new alternatorOnly to find out that it was a remanufactored alternatorMrBobby W [redacted] did not care, and told us that this is an industry standard practiceHe said Mazda charges them a lot of money, and that he was not waiving the $dollar feeWe told him that we will see him in courtHe asked me if I had a written quote from them, I said we have a verbal contractHe continued to get agitated as I left his office, I told him I will see him in court and make sure that we have our bad alternator before we leftWhile outside of his office, he said something slick, and I told him "Whatever, you're a piece of $hit"While walking back to service, MrBobby W [redacted] left his desk and started following meHe got so close to me that I stopped and asked him, "what are going to do hit me, you better don't touch me or I'm going to sue you"MrBobby W [redacted] got even more agitated, and followed me to service, where he talked about throwing us out of Mazda, and that we are not welcomed back hereHe also got so upset, that he got up in my face, trying to agitate me to hit himWe shortly paid the $to get the alternator and leftThe total charge to replace the alternator was over $dollarsSo out of our years plus of dealing with vehicles, this was our worst experience everIf you don't want to ripped off like a thief in the night, treated without dignity and respect or get into an altercationPlease take our advice and keep away from this placeMazda needs to pull their franchise from this uncouth establishment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There is no resolve for the damages by Mazda of WinchesterThey have refused responisbility of what happened while the vehicle was in their possession.
Regards,
*** ***
This report is a warning to anyone trying to do business at Mazda Suburu of Winchester.
We discussed over the phone and received a quote for services, to change our alternator on our vehicle. First off, this place is very unprofessional and always wants you to leave your vehicle overnight. We called in advance to set up an appointment, to replace the alternator in our vehicle. This was due to us living out of town. We were then told, that we had to order the part over the phone before we got there. Never heard of a Mazda dealership ever doing that. We went ahead and order the part 5 days in advance. We told the parts and service guy over the phone, that we had a diagnostic performed on the vehicle, and that the new alternator had a fault. We discussed that we wanted Mazda to replace the alternator, and we also needed the bad alternator for our warranty. Mazda provided a quote for the part and labor. We took our vehicle to Mazda and discussed with Mr. Chuck in service, about what's going on with the vehicle. We also discussed with Chuck, that we needed the bad alternator back for our warranty. He said no problem. When the vehicle was done, we inspected the work and realized that the bad alternator was not in the car. We went back to Mr. Chuck, and was told that they were keeping the alternator unless we paid a core fee of $75.00. We told them that this was never disclosed, and should have been included in our quote. Especially after we told them that we needed the bad alternator back for the warranty.
This situation went on close to an half an hour. So we went ahead and asked to speak with a manager on a higher tier. Mr. Bobby W[redacted] is the manager/owner that we spoke with, and he was very rude and unprofessional to us. We discussed about waiving the $75, because it was never disclosed and that we also ordered a new alternator. Only to find out that it was a remanufactored alternator. Mr. Bobby W[redacted] did not care, and told us that this is an industry standard practice. He said Mazda charges them a lot of money, and that he was not waiving the $75 dollar fee. We told him that we will see him in court. He asked me if I had a written quote from them, I said we have a verbal contract. He continued to get agitated as I left his office, I told him I will see him in court and make sure that we have our bad alternator before we left. While outside of his office, he said something slick, and I told him "Whatever, you're a piece of $hit". While walking back to service, Mr. Bobby W[redacted] left his desk and started following me. He got so close to me that I stopped and asked him, "what are going to do hit me, you better don't touch me or I'm going to sue you". Mr. Bobby W[redacted] got even more agitated, and followed me to service, where he talked about throwing us out of Mazda, and that we are not welcomed back here. He also got so upset, that he got up in my face, trying to agitate me to hit him. We shortly paid the $75 to get the alternator and left. The total charge to replace the alternator was over $650 dollars.
So out of our 20 years plus of dealing with vehicles, this was our worst experience ever.
If you don't want to ripped off like a thief in the night, treated without dignity and respect or get into an altercation. Please take our advice and keep away from this place. Mazda needs to pull their franchise from this uncouth establishment.
I am responding to complaint ID [redacted] regarding [redacted] dated 3/4/2016.We have stated our position in regards to [redacted]’s claim in our prior two responses. We have no additional comments at this time,Thank you
I am responding to complaint ID [redacted] regarding [redacted].We did perform a manufacturer's recali and Virginia State inspection on [redacted]'s 12 year old 2004 Mazda [redacted]We did not however do any damage to his dash or any portion of his vehicle during the course of the inspection or...
recall. Since [redacted] does not feel that either normal wear and tear as a result of age or use of his vehicle resulted in the damage or he or someone else damaged the dash personally—then his only conclusion is that we must have done it.Our technician was not performing any repair in the area of the damage. He did remove the state inspection sticker which he did so from the driver's Seat area using his right hand to scrap the old state inspection sticker and replace it with a new one.We did offer [redacted] a substantial discount on parts and labor if he wanted to have the dash replaced After he brought his concern to our attention the following week, but he refused.Our conclusion is that [redacted] does not know how the damaged occurred thus in his mind we had to do it but our technician—who is excellent and has been on our staff for over 15 years is adamant he did not do any damage to [redacted]’s vehicle, in the past, when an issue or accident has occurred with any customer's vehicle, our factory trained technicians have brought the issue to the attention of our Service manager and we have taken care of the issue,We are sorry [redacted] feels we should be responsible for his issue but he has no proof that this damaged occurred at the time his vehicle was in our service department. would also add that [redacted] has only been in our service department a couple times with his 2004 Mazda. I am not aware of how long he has owned this 2004 Mazda but I would assume other maintenance or repair facilities have serviced it. Not just us.Thank You,