MB Battery

This check has been delivered to the customer [redacted] Thanks, [redacted] ***

As of 3:15pm 1/15/- I have not received any communication nor has a refund been receivedA refund wasn't supposedly issued on 12/and I was told it was in the mail but nothing had been received That is what initiated the complaint after attempting to contact them over times I would like verification that the check has been issued as I was told once before check is in the mail

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We have issued a refund check to the customer and reach out This was done before I received this emailThanks, [redacted] ***Roseville VW [redacted]

To whom this may concern ( [redacted] ),Again we apologize for the customers concerns regarding her recent service experienceWe looked over the customers information once more and we have come to the same conclusionThe second time the customer came in for service 07/09/there was a different part that needed to be replaced (canister)The original part (EVAP valve) that was replaced originally on 01/27/was not defective, had it been the same part that tested defective the customer would have been covered under the parts warrantyNow the customer has had two different parts replaced, if either one of these parts tests defective in the future they will be covered under the 12month/12,mile warranty for the parts and labor, but they need to be the identical partPlease let us know if there are any questions or if any additional information is needed.Thank you for your time, [redacted]

I am rejecting this response because:I do not agree with it Although the services were completed months apart, they were concerning the same EVAP systemMultiple parts help the entire system run I researched online and through relatives to help me understand what the EVAP system does and how it works I went to [redacted] and found this:"When the engine is running under certain conditions, the fuel vapors arepurged from the canister and burned inside the engineThe purge valveprecisely controls the amount of fuel vapor that is purged from the charcoalcanister."If the valve was faulty would that lead to a problem with the canister?? yes.This complaint was very hard to writeI considered myself a loyal customer, I haven't used any other service centers for my carI have had the car for three years, and in the last two I was making regular trips every 4-months for some new repairI am unsure if this can even be resolved I do not feel comfortable returning to the dealer for any other service or repairs

To whom this may concern (*** ***), We apologize for the customers concerns regarding her recent service experienceWe want to make sure the customer is given accurate information and explained the work that was performedThe customer did purchase an EVAP valve 01/27/and we do offer a
month/12,mile warranty on the parts and laborIf the customer came back to the dealership and had difficulties with this particular part we would be more than happy to replace for them under this warrantyWhen the customer returned to the dealership 07/09/there was a different issue found with the canister, this unfortunately is a completely different part which is why it was not covered under the parts warrantyIf the customer has issues with either of these parts going forward the parts themselves and labor will be covered under the 12month/12,mile warrantyPlease let me know if there are any other questions or concerns so we can address in a timely mannerThank you for your time, *** *** Customer Relations Manager Roseville VW ###-###-#### *** ***

Our Service Manager *** *** reached out to this customer and stated the following."I just hung up with *** ***She was over the top happy I reached out to her. She will contact me in the next couple of days to bring her vehicle in to have myself and shop foreman look over her
vehicle and get it fixed properly."We will follow up once we are able to diagnose the customer's vehiclePlease let me know if there are any questions or if any additional information is needed.Thank you

To whom this may concern ([redacted]),Again we apologize for the customers concerns regarding her recent service experience. We looked over the customers information once more and we have come to the same conclusion. The second time the customer came in for service 07/09/15 there was a different part that needed to be replaced (canister). The original part (EVAP valve) that was replaced originally on 01/27/15 was not defective, had it been the same part that tested defective the customer would have been covered under the parts warranty. Now the customer has had two different parts replaced, if either one of these parts tests defective in the future they will be covered under the 12month/12,000 mile warranty for the parts and labor, but they need to be the identical part. Please let us know if there are any questions or if any additional information is needed.Thank you for your time,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We have issued a refund check to the customer and reach out.  This was done before I received this email. Thanks,[redacted]Roseville VW[redacted]

This check has been delivered to the customer. [redacted] Thanks,[redacted]

I am rejecting this response because:I do not agree with it.  Although the 2 services were completed months apart, they were concerning the same EVAP system. Multiple parts help the entire system run.  I researched online and through relatives to help me understand what the EVAP system does and how it works.  I went to [redacted] and found this:"When the engine is running under certain conditions, the fuel vapors arepurged from the canister and burned inside the engine. The purge valveprecisely controls the amount of fuel vapor that is purged from the charcoalcanister."If the valve was faulty would that lead to a problem with the canister?? yes.This complaint was very hard to write. I considered myself a loyal customer, I haven't used any other service centers for my car. I have had the car for three years, and in the last two I was making regular trips every 4-5 months for some new repair. I am unsure if this can even be resolved.  I do not feel comfortable returning to the dealer for any other service or repairs.

As of 3:15pm 1/15/17 - I have not received any communication nor has a refund been received. A refund wasn't supposedly issued on...

12/15 and I was told it was in the mail but nothing had been received.  That is what initiated the complaint after attempting to contact them over 6 times.  I would like verification that the check has been issued as I was told once before check is in the mail.