MB Dietary Supplements

The customer contacted us and told us that he has sent the product back to usOn our website we state that all sales are final, and if the customer wants to return the product, he needs to contact us firstThe customer never contacted us to authorize the return and to get a correct return address, and just sent the package to our marketing office (the address listed on the website)We notified the customer that he can wait until the package comes back to him (our marketing office doesn't accept returns), and then he can send the package back to our warehouseWe also notified the customer that if he wants to return the product, we only refund the cost of the product, and not the shipping cost, as we had to pay for the shippingAfter we have received the package back, we noticed that the packaging of the product was damaged, and the product is not in the sellable condition anymoreHowever, we have still issued a full refund to the customer for the product

The customer contacted us and told us that he has sent the product back to us. On our website we state that all sales are final, and if the customer wants to return the product, he needs to contact us first. The customer never contacted us to authorize the return and to get a correct return address,...

and just sent the package to our marketing office (the address listed on the website). We notified the customer that he can wait until the package comes back to him (our marketing office doesn't accept returns), and then he can send the package back to our warehouse. We also notified the customer that if he wants to return the product, we only refund the cost of the product, and not the shipping cost, as we had to pay for the shipping. After we have received the package back, we noticed that the packaging of the product was damaged, and the product is not in the sellable condition anymore. However, we have still issued a full refund to the customer for the product.