MB Financial Bank, N.A. - W. Madison Reviews (16)
Have accounts closed today by mail for no reason and you call and you call the number on the paper, and the guy knows nothing and won't tell you, so why put a phone number on the paper, it's absurdwhen they open the account you get strawberries-chocolate covered candies, cupcakes and then this ! 5-4- Even the branch won't tell you why and the tellers-ask you at the drive up are you closing your accounts, that's why tipped me off to this month in advance, I was like why are you asking me that ? countryside, il
I was a [redacted] customer for many years (years) They were the bank for my small business and unfortunately MB recently bought them outAs a small business owner, [redacted] always had my back MB, on the other hand, does notMB does not mean business, it means bail on you They do not care about their customers Sure, they were with me when my business was good, then with a little downturn in business, they completely turned their backs on meThey have not taken any time to learn about my business or care about me or my businessThey have unnecessarily bounced checks on me They bounced every single one of my checks even when there was money in my account for some of the checks It is absolutely appalling how little they care about their customers I could not be more disappointed with this bank Any small business owner or really any human being is in for disappointment I would never refer them to my worst enemyWhile customer service did call and leave me a message, I called them back and still have not heard back from them now one week later I left two messages for the head of retail banking and have not heard back I even talked to the president of the company and still got no relief! This bank is a joke And I am moving on
They purchased my mortgageThey have been a horrible bank to deal with My mortgage is paid via auto withdrawal You would think that is a new feature with MB Was incredibly difficult to set up Also, their customer service staff is not knowledgeable and borderline incompetent Then recently, a tree fell on our house The insurance company lists your mortgage company as a payee on the check to start repairs MB's process of getting funds released to begin work is a week process and weeks in-between disbursements All parties involved with getting our house back to have been great to us WITH THE EXCEPTION OF MB FINANCIAL They have made it an incredibly difficult process You cannot help it if your loan gets sold to them, but avoid doing business with them if you have a choice in the matter
Mine is a story of frustration, coupled with a high level of incompetence on the part of MB Financial This past summer I lost my job In my unemployment, I submitted a "Borrower Response Package" to MB Financial (at the end of October) - which included all the documents they required Since I submitted this information, I have received several letters asking for other document (about one letter every 2-weeks) In a letter dated November 13, I was asked again to provide information that I had already submitted - so I called their offices It turned out that what they needed and what they asked for in the letter were not the same So, I submitted those items Today, I received another letter (dated Nov 30) - with another revised list I called again and was told that the information in the Novletter SHOULD HAVE asked for what was listed in the Novletter Meanwhile, I am still unemployed and having to make mortgage payments on a house I am trying to sell I'm about days into this process and not even close to a point where they will review my case
After loyally banking with *** *** Bank for nine years, I was disappointed and apprehensive to learn that *** *** Bank had merged with MB FinancialI had always enjoyed small banking, so I was nervous to become an MB Financial customer, a change I was notified of via email and of which I was not given any choiceFormer *** *** customers: Change banks immediatelyMB Financial is a nightmare of a bankAfter the merger took effect, it took me days to gain access to online bankingMB Financial changed by login information and proved impossible to get a hold of - customer service was a nightmare with wait times longer than an hourFinally, after days of zero access to my account summary and activity - I reached someone who was able to tell me my new login information, although she was rude and had a major attitude problem"Yeah, that's because you don't have the same login information," she sneeredI rolled my eyes - I know - that is why I am callingCould you tell me what it is? MB Financial could have mailed its new customers instructions for how to re-gain access to online banking, sent temporary passwords, etcBut no, MB Financial did not give us any information and the way we learned our account logins were different was through failed attempts and other customers ranting on the MB Financial *** page to warn othersThis was my first indication that perhaps MB Financial did not have the same customer service as *** ***I talked to other people and considered going ahead and moving banks, since MB Financial seemed to have a negative reputationHowever, ultimately I decided it would be easier to give MB a chance, since moving everything over would be tediousI now regret ever taking a gamble on MB FinancialOn October 17, 2016, about a month after the merger, I logged in and noticed two charges that were not mineI immediately called customer service - waited about minutes - and alerted MB Financial that my card information appeared to be stolenMB Financial let me know that whoever was using my card had a physical copy being swiped (although I had the card in my possession, meaning someone somehow created a duplicate) and that the individual was entering my pin numberThis was obviously alarming - how would someone get my pin number? The agent casually mentioned that it could have been somebody using a skimmer who looked over my shoulder as I typed my pinI didn't find this very reassuring.The agent told me the card was cancelled, effective immediately, and that I would receive a new card in days (It's - they should be able to print a card in a branch same day, but I digress)The agent told me it was my responsibility to monitor the account to see if the fraudulent charges would hit my account (they were still pending) after which time I would need to call back or stop at a branch to fill out a fraud report before my money could be returned to me(Maybe they should monitor the charges when there is fraudulent activity on one of their accounts that they didn't catch, but who am I to impose such basic responsibility on my bank?)
I monitored my account the next few days and everything seemed to be fineOn the 21st, I noticed a new charge, but I was not alarmed as I know sometimes it takes a while for the charges to show on the account and it was only four days later (one of the charges from before the 17th didn't hit until the 19th, so it was plausible another charge could appear days laterBecause the total fraudulent charges were under $75, I did not immediately go into the bank to file a fraud report because it is hard from me to get time off work and the bank does not open until I am already at work and it closes before I am off workI am an attorney and coming in late to work or taking off early means shuffling client meetings, etcIt just wasn't worth it for or so dollarsIt struck me as odd the charges were so small, but I know sometimes people try stolen cards for small amounts at first to test and see if the card will work, so I didn't really worry too much since I was told it was cancelledI was annoyed about it, but it was or so bucks and I decided it wasn't worth the hassleOn November 7, (days later), I logged into my account around 7am and saw a charge from Chilis in Knoxville, TNI am in ILI started frantically sorting through my activity and found a few other fraudulent charges - about one every 4-days - all in small amountsThe charges were all in the same town I live in, so it made it hard to pick out since the person is using my card in places I frequent oftenThenI noticed that all charges to my account had two different card numbers showing up in the reference ID- my new card and my old cardImmediately, I was furiousMB had told me the old card was cancelled, but it obviously wasn't as charges were appearing in small amounts every couple daysMost disturbingly, there was a withdrawal from an ATM for $100, meaning the individual who has stolen my identify has my pin number and is accessing my accounts using an old debit card MB Financial assured me was cancelledAnd MB Financial - knowing that card is cancelled - still hadn't picked up on the fraud or, I don't know, noticed that there were two active debit cards using the accountThey don't have anyone monitoring these kinds of things? I called my boss, explained the situation, and waited outside my local branch until they opened, asking to speak with a manager at 8:on the dot when I got in the doorI patiently explained what was going on, sure there was some kind of mistake/confusion to explain how two cards were being used with my accountThe manager told me he only has one debit card on file so I must be mistakenI told him to please open my account activity and I will show him there are two different debit cards active on my account, despite MB Financial's promise the previous card was cancelledThe manager looked, verified that what I was telling him was true, and told me that it was odd and he doesn't know what is going onVery comfortingI asked him if there was surveillance on the ATM, so I could identify the individual using my debit card to see if it is someone I know(How else would this person have my pin?)The manager told me he doesn't know if it can be released to meI told him I just want to know what I need to do, I am happy to file a police report if that will get the surveillance releasedI didn't get any answer on what the next steps would be for me to receive that surveillanceThe manager then had me fill out the fraud report forms and told me that he will call me later when he knows "what is going on." I stared at him blankly and asked "So you're telling me that when I walk out of here, there is nothing to prevent this individual from continuing to use my account since you claim the card was already cancelled in the system so there is nothing further you can do?" I didn't get an answerI asked him if I can withdraw the funds in my account to prevent this individual from having access (which is unbelievable that in 2016, I would need to take these steps to ensure the security of my account)He told me I could absolutely do thatI loved that I had to suggest ways to protect my funds - I wasn't given any optionsHe could have offered to open up a different account and transfer everything over, to protect my funds while they figured it outBut nothingSo I asked to take out the funds, knowing it would be safer at a different bankThe manager took out the funds I requested (I left a few hundred dollars in the compromised account so that bills already scheduled wouldn't receive a payment failure) and told me he would call me later when he had more information for meIt is 3:45pmI have not heard back from MB Financial about what is going on with my account and, to make things better, I have been locked out of my online banking for whatever reasonMB Financial has restricted my access, so I cannot monitor the account on my own (since they are obviously not that concerned about it)I would like to be able to access my account activity, so I can check the status of some of my current pending payments and reschedule the payments from my new account (I immediately left MB Financial and opened up a new checking account at ***)However, that is apparently not possibleAfter waiting all day to hear something from the bank (they close in an hour and a half, I am not that optimistic), I called the customer service lineYou have to love a bank that won't let you directly contact your branchSo I called the hotline and explained what is going on, and was told to please holdAfter waiting for minutes, someone picked up and it became clear I had been transferred to the local branchThe woman at the local branch told me she understood I was trying to reach the manager, but that he is busy and she will have him call me back "when he has time."
I am still waitingAt this point, there is someone running around with a duplicate copy of my card, using my pin number, withdrawing cash from ATMs, and otherwise compromising my account information all with a card I was promised was cancelled days agoAnd MB Financial's response is that they "don't know what is going on" and they will call me "when they know something."
Unbelievable that a bank like this can even continue to do businessMB "Means Business." Yeah, try "Means Bogus."
As soon as this fraud report is handled and the stolen funds are returned to me, I will be closing out my accounts with MB Financial for good and exclusively banking elsewhereI cannot believe that I am sitting here days after I first alerted MB Financial of the fraud on my account, still not knowing what is going on, how there is a duplicate card using my account information that was supposedly cancelled, and still waiting to hear ANYTHING from the people that are supposed to be taking care of these thingsI was loyal to *** *** for almost years - months with MB Financial and I am ready to be done with them foreverTake it from me, don't bank with these peopleWhat a terrible, terrible experience
Nope, Nope, and never again. Their "guaranteed" 24 hours turnaround on closing materials is now 8 days overdue. We may lose the house because of MB Financials inability to do math it seems. I get that there's a big change with TRID from the gov't, but what I don't understand is that was 6 months ago and MB hasn't figured it out yet, nor hired the man power to satisfy customer demand. Never again, and I'm telling everyone else NEVER EVER EVER!!!!!!
Over six months ago, my mortgage was sold to MB Financial Bank. They requested further information on my insurance coverage which was provided to them at their first request and ever since then once every month. I had the same coverage for the last ten years and that seemed to be adequate through three refinancing. However, despite the fact that I have faxed the required documents to them several times, they have finally purchased an insurance policy on my behalf and charged me for an insurance coverage that I already had with another company. It was not until I send the same documents to their customer service and made a comment that I am filing a complaint with the Revdex.com that someone was able to verify the documents and acknowledge that I have adequate insurance coverage.
I would like to share this information and my frustrating experience with other consumers about the unprofessional and inadequate service of MB Financial that I experienced over the last several months.
Initial Business Response /* (1000, 5, 2014/08/26) */
see attached response
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After submitting my Revdex.com complaint online on 8/26/14, I emailed a 3 page...
complaint letter to MB Financial's claim supervisor and customer care department. I then called a Chicago branch of MB Financial and spoke with a mortgage representative who still maintained a [redacted] email address. She asked that I email my letter to her and said she would personally follow up on the lack of response from the claims department. She also advised that I had properly submitted my complaint letter to the customer care department's email address and that they would contact me within 72 hours to address my issues.
On 8/26/14, I received MB Financial's letter of response to my Revdex.com complaint stating that they would respond to me directly and hoped to resolve the issue shortly.
On 8/27/14, I received a call from an MB Financial representative who said he received the Revdex.com complaint, was looking into the issues, and would contact me after gathering more information.
As of today, more than 8 days have passed, and I have not heard anything from anyone at MB Financial. Therefore, I do not accept their response to my complaint and do not believe they have any intention of resolving this issue any time soon.
Final Business Response /* (1000, 9, 2014/09/05) */
MB Financial Bank, NA has received this complaint and is working diligently to research and rectify the issue. We will provide a response as soon as possible.
Consumer Response /* (2001, 16, 2014/09/22) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The issue I had has been resolved by MB Financial. On 9/8/14, I received a call from an inspector to schedule an appointment to inspect the home repairs. On 9/9/14, the inspector completed the home inspection. On 9/11/14, I received a check for the full amount that I was requesting in this complaint.
I appreciate the Revdex.com's assistance in resolving this issue.
Initial Business Response /* (1000, 5, 2014/08/25) */
Attached please find our response to you regarding Revdex.com Case [redacted] - [redacted].
If you have any question please contact me.
MB Financial Bank
Don't use these guys. They don't know their own procedures so everything takes weeks longer than it should. It ends up eating all of your own time trying to figure out how they are supposed to get things done so they can do it.
They tell you made up prices for services and then change them down the road when it is too late to turn back. They offer deals to make up for their "mistakes" and then ignore you once the deal is done. All they do is lie and cost you time and money. Most unscrupulous outfit I've ever done business with. Avoid at all costs.
I financed a motorcycle with MB Financial back in 2010. Up until I sold my motorcycle in December 2015 I have had no issues with MB Financial. I sold my motorcycle through a [redacted] dealer who sent MB Financial the payoff on Dec 19, 2015. I am still waiting for a payoff of lien release and the title and after three phone conversations - each call with a different story I am now told that I might get the lien release and title sent to me by January 23, 2015.
This has to be the most inefficient bank I have ever dealt with. I recommend not doing business with a company this incompetent. Asked if I could get the lien release and title expedited I was told since the vehicle was paid off I would have to have a [redacted] account and it would cost me $50. I even requested 3 day First Class mail and was told that that was not possible. So if you sell a vehicle good luck on getting a lien release and title in a reasonable period of time. So expect 30 days before you can get your money, lien release, and title. I have sold many homes, cars, boats, etc and never had to wait this long for a lien release which is a simple document to prepare.
We are in receipt of the Complaint Activity Report as referenced above. Please be advised that we will respond...
directly to the customer on this matter and hope it can be resolved shortly.
Have 2 accounts closed today by mail for no reason and you call and you call the number on the paper, and the guy knows nothing and won't tell you, so why put a phone number on the paper, it's absurd. when they open the account you get strawberries-chocolate covered candies, cupcakes and then this ! 5-4-2016
Even the branch won't tell you why and the tellers-ask you at the drive up are you closing your accounts, that's why tipped me off to this 1 month in advance, I was like why are you asking me that ?
countryside, il. 60525
I was a [redacted] customer for many years (25 years). They were the bank for my small business and unfortunately MB recently bought them out.
As a small business owner, [redacted] always had my back. MB, on the other hand, does not. MB does not mean business, it means bail on you. They do not care about their customers. Sure, they were with me when my business was good, then with a little downturn in business, they completely turned their backs on me.
They have not taken any time to learn about my business or care about me or my business. They have unnecessarily bounced checks on me. They bounced every single one of my checks even when there was money in my account for some of the checks. It is absolutely appalling how little they care about their customers. I could not be more disappointed with this bank. Any small business owner or really any human being is in for disappointment. I would never refer them to my worst enemy.
While customer service did call and leave me a message, I called them back and still have not heard back from them now one week later. I left two messages for the head of retail banking and have not heard back. I even talked to the president of the company and still got no relief! This bank is a joke. And I am moving on.
MB Financial Mortgage Center.
First, I am a Real Estate agent, so good experience with a bank means I will refer customers to them. After getting a loan through them I referred a customer to them. It was an investor who buys many properties but usually not at a high price. The loan offers response to my referral to him was "gotta send me something bigger next time. These small deals don't pay much". I have never had a loan officer say something like that to me....Needless to say that loan officer has never gotten a referral from me again. In all fairness that's not the banks fault that they have a horrible person representing them.
But now onto the real issue. I have two mortgages with MB Financial. When you pay on their website you can not keep a card or account on file so you have to re-enter the account number manually every month when you pay. Last month after I paid my accounts, everything seemed to be fine. 2 weeks later I got a letter stating that one of my accounts was delinquent! I couldn't figure out what happened other than I must have made a typo with the account number, and now it looks like my mortgage was delinquent and it has crushed my credit. I asked them to please put this under review to reverse this with the credit bureau it was clearly a mistake I've never been late on any payments, they said they cant do that... and so natural I paid what I owed as well as the next months mortgage as well (because that was the "total" amount owed) on the phone with a representative to make sure it went through. I called back an hour later to talk to someone else to see if there was anything they could do to try and reverse this mistake and they said yes they could put a request in (why did the first person tell me they couldn't?) I also had this person verify my payments to make sure everything went through earlier...then a week later, I get another letter stating that I paid too much money and they are freezing my account....That was Saturday, only to be followed by a letter Monday saying I could lose my house. These people obviously don't know what they are doing. Now I've been on hold for hours, and every time its a hassle to even get a hold of someone because they cant "recognize my account number" every time I call...because apparently if you have 2 mortgages with them, they're system doesn't recognize you as a customer.
So countless hours lost. My credit taking a huge hit that will take years to repair, and so far they only continue to make it worse. Some of the
On 8/23/13 I phone [redacted] Card at [redacted], and requested pre-paid debit card (#[redacted]) be de-acticated. Told by rep 72 hour process. On 9/01/13 card still not de-activated and maintenance chages for September 2013 added. Emailed company to inquire why card not de-activated. told would be rectified. 9/23/13 card still not de-activated and through email company says call reps at [redacted]. When call told by rep he didn't understand why the matter had not been resolved notes in system states request made 8/23/13, he said he would send request to de-activate card and make his supervisor aware. On 10/01/13 card still active and charge maintenance fees for another month.
MB Financial Bank, N.A. - W. Madison Rating
Address: 800 W Madison St, Chicago, IL 60607-2630
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