Nope, Nope, and never againTheir "guaranteed" hours turnaround on closing materials is now days overdueWe may lose the house because of MB Financials inability to do math it seemsI get that there's a big change with TRID from the gov't, but what I don't understand is that was months ago and MB hasn't figured it out yet, nor hired the man power to satisfy customer demandNever again, and I'm telling everyone else NEVER EVER EVER!!!!!!
I financed a motorcycle with MB Financial back in Up until I sold my motorcycle in December I have had no issues with MB FinancialI sold my motorcycle through a [redacted] dealer who sent MB Financial the payoff on Dec 19, I am still waiting for a payoff of lien release and the title and after three phone conversations - each call with a different story I am now told that I might get the lien release and title sent to me by January 23, This has to be the most inefficient bank I have ever dealt withI recommend not doing business with a company this incompetentAsked if I could get the lien release and title expedited I was told since the vehicle was paid off I would have to have a [redacted] account and it would cost me $I even requested day First Class mail and was told that that was not possibleSo if you sell a vehicle good luck on getting a lien release and title in a reasonable period of time So expect days before you can get your money, lien release, and titleI have sold many homes, cars, boats, etc and never had to wait this long for a lien release which is a simple document to prepare
Don't use these guysThey don't know their own procedures so everything takes weeks longer than it shouldIt ends up eating all of your own time trying to figure out how they are supposed to get things done so they can do it They tell you made up prices for services and then change them down the road when it is too late to turn backThey offer deals to make up for their "mistakes" and then ignore you once the deal is doneAll they do is lie and cost you time and moneyMost unscrupulous outfit I've ever done business withAvoid at all costs
Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ see attached response Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) After submitting my Revdex.com complaint online on 8/26/14, I emailed a page complaint letter to MB Financial's claim supervisor and customer care departmentI then called a Chicago branch of MB Financial and spoke with a mortgage representative who still maintained a [redacted] email addressShe asked that I email my letter to her and said she would personally follow up on the lack of response from the claims departmentShe also advised that I had properly submitted my complaint letter to the customer care department's email address and that they would contact me within hours to address my issues On 8/26/14, I received MB Financial's letter of response to my Revdex.com complaint stating that they would respond to me directly and hoped to resolve the issue shortly On 8/27/14, I received a call from an MB Financial representative who said he received the Revdex.com complaint, was looking into the issues, and would contact me after gathering more information As of today, more than days have passed, and I have not heard anything from anyone at MB FinancialTherefore, I do not accept their response to my complaint and do not believe they have any intention of resolving this issue any time soon Final Business Response / [redacted] (1000, 9, 2014/09/05) */ MB Financial Bank, NA has received this complaint and is working diligently to research and rectify the issueWe will provide a response as soon as possible Consumer Response / [redacted] (2001, 16, 2014/09/22) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The issue I had has been resolved by MB FinancialOn 9/8/14, I received a call from an inspector to schedule an appointment to inspect the home repairsOn 9/9/14, the inspector completed the home inspectionOn 9/11/14, I received a check for the full amount that I was requesting in this complaint I appreciate the Revdex.com's assistance in resolving this issue
Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Attached please find our response to you regarding Revdex.com Case [redacted] - [redacted] If you have any question please contact me Sincerely, [redacted] Executive Assistant MB Financial Bank [redacted]
Nope, Nope, and never againTheir "guaranteed" hours turnaround on closing materials is now days overdueWe may lose the house because of MB Financials inability to do math it seemsI get that there's a big change with TRID from the gov't, but what I don't understand is that was months ago and MB hasn't figured it out yet, nor hired the man power to satisfy customer demandNever again, and I'm telling everyone else NEVER EVER EVER!!!!!!
I financed a motorcycle with MB Financial back in Up until I sold my motorcycle in December I have had no issues with MB FinancialI sold my motorcycle through a [redacted] dealer who sent MB Financial the payoff on Dec 19, I am still waiting for a payoff of lien release and the title and after three phone conversations - each call with a different story I am now told that I might get the lien release and title sent to me by January 23, This has to be the most inefficient bank I have ever dealt withI recommend not doing business with a company this incompetentAsked if I could get the lien release and title expedited I was told since the vehicle was paid off I would have to have a [redacted] account and it would cost me $I even requested day First Class mail and was told that that was not possibleSo if you sell a vehicle good luck on getting a lien release and title in a reasonable period of time So expect days before you can get your money, lien release, and titleI have sold many homes, cars, boats, etc and never had to wait this long for a lien release which is a simple document to prepare
Don't use these guysThey don't know their own procedures so everything takes weeks longer than it shouldIt ends up eating all of your own time trying to figure out how they are supposed to get things done so they can do it They tell you made up prices for services and then change them down the road when it is too late to turn backThey offer deals to make up for their "mistakes" and then ignore you once the deal is doneAll they do is lie and cost you time and moneyMost unscrupulous outfit I've ever done business withAvoid at all costs
Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ see attached response Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) After submitting my Revdex.com complaint online on 8/26/14, I emailed a page complaint letter to MB Financial's claim supervisor and customer care departmentI then called a Chicago branch of MB Financial and spoke with a mortgage representative who still maintained a [redacted] email addressShe asked that I email my letter to her and said she would personally follow up on the lack of response from the claims departmentShe also advised that I had properly submitted my complaint letter to the customer care department's email address and that they would contact me within hours to address my issues On 8/26/14, I received MB Financial's letter of response to my Revdex.com complaint stating that they would respond to me directly and hoped to resolve the issue shortly On 8/27/14, I received a call from an MB Financial representative who said he received the Revdex.com complaint, was looking into the issues, and would contact me after gathering more information As of today, more than days have passed, and I have not heard anything from anyone at MB FinancialTherefore, I do not accept their response to my complaint and do not believe they have any intention of resolving this issue any time soon Final Business Response / [redacted] (1000, 9, 2014/09/05) */ MB Financial Bank, NA has received this complaint and is working diligently to research and rectify the issueWe will provide a response as soon as possible Consumer Response / [redacted] (2001, 16, 2014/09/22) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The issue I had has been resolved by MB FinancialOn 9/8/14, I received a call from an inspector to schedule an appointment to inspect the home repairsOn 9/9/14, the inspector completed the home inspectionOn 9/11/14, I received a check for the full amount that I was requesting in this complaint I appreciate the Revdex.com's assistance in resolving this issue
Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Attached please find our response to you regarding Revdex.com Case [redacted] - [redacted] If you have any question please contact me Sincerely, [redacted] Executive Assistant MB Financial Bank [redacted]