MB Parts Center

PLEASE VIEW OUR SITE www.mbpartscenter.comOur policies are published at the top of the home page" Home About Us Shipping Policy Terms and Conditions Blog Return Policy Contact Us."If you click on Shipping Policy and view Item 14 ":Please note!! all orders that are over $will be shipped as "adult signature required" This prevents "package left in driveway" issuesIt also provides us with proof of delivery, in order to prevent fraudIf you cannot be there to sign, you may have to go to the *** terminal to pick up your package."Now with all that being saidThe *** Tracking number *** indicates we shipped it *** day Express, as an upgrade to our standard *** Ground shipment.The shipment went out Wednesday April 8th*** was attempted delivery Friday April 10thwhich was at least days earlier than Ground would have taken.At that time we were notified by *** of a problem completing the deliveryThe reason delivery was not completed is outlined belowWhere applicable, resolution recommendations are also providedException Reason Recommended Action Customer not Available or Business ClosedDelivery will be re-attempted the next business dayContact us to discuss possible delivery or pickup alternativesThey reattempted delivery Monday April and succeededPackage still received earlier then a *** Ground shipment.Customer stated that since the auto parts he ordered did not arrive by that Friday, which he discovered when he came home that night, (and were at least days early) he then had to buy the parts somewhere else and so did not need our parts.We accepted the return and gave him credit less a restocking fee, also stated in our policies, as we had to special order the parts for the customerand now have to return them ourselves.we also did not refund him the shipping chargesThe customer did have the option of having the parts shipped to his business address, but did not elect to use that option..I have attached a copy of the order, almost $and the *** proof of delivery.Thank You*** ***Parts Manager###-###-####***@mb-scottsdsale.com
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] The sign in person requirement is not clearly state on web site when placing a order , you have to actively look in into the web site to even find this requirementthis is why I feel I should receive a full refund
Regards,
*** ***

PLEASE VIEW OUR SITE www.mbpartscenter.comOur policies are published at the top of the home page" Home  About Us Shipping Policy Terms and Conditions Blog Return Policy Contact Us."If you click on Shipping Policy and view Item 14 ":Please note!!...

all orders that are over $200.00 will be shipped as "adult signature required" This prevents "package left in driveway" issues. It also provides us with proof of delivery, in order to prevent fraud. If you cannot be there to sign, you may have to go to the [redacted] terminal to pick up your package."Now  with all that being said. The [redacted] Tracking number [redacted] indicates we shipped it [redacted] 2 day Express, as an upgrade to our standard [redacted] Ground shipment.The shipment went out Wednesday April 8th. [redacted] was attempted delivery Friday April 10th. which was at least 2 days earlier than Ground would have taken.At that time we were notified by [redacted] of a problem completing the delivery. The reason delivery was not completed is outlined below. Where applicable, resolution recommendations are also provided. Exception Reason Recommended Action  1. Customer not Available or Business ClosedDelivery will be re-attempted the next business day. Contact us to discuss possible delivery or pickup alternatives. They reattempted delivery Monday April 13 and succeeded. Package still received earlier then a [redacted] Ground shipment.Customer stated that since the auto parts he ordered did not arrive by that Friday, which he discovered when he came home that night, (and were at least 2 days early) he then had to buy the parts somewhere else and so did not need our parts.We accepted the return and gave him credit less a  restocking fee, also stated in our policies, as we had to special order the parts for the customer. and now have to return them ourselves.we also did not refund him the shipping charges. The customer did have the option of having the parts shipped to his business address, but did not elect to use that option..I have attached a copy of the order, almost $800.00 and the [redacted] proof of delivery.Thank  You[redacted]Parts Manager###-###-####[redacted]@mb-scottsdsale.com 
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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] The sign in person requirement is not clearly state on web site when placing a order , you have to actively look in into the web site to even find this requirement. this is why I feel I should receive a full refund.

Regards,

PLEASE VIEW OUR SITE www.mbpartscenter.comOur policies are published at the top of the home page" Home  About Us Shipping Policy Terms and Conditions Blog Return Policy Contact Us."If you click on Shipping Policy and view Item 14 ":Please note!!...

all orders that are over $200.00 will be shipped as "adult signature required" This prevents "package left in driveway" issues. It also provides us with proof of delivery, in order to prevent fraud. If you cannot be there to sign, you may have to go to the [redacted] terminal to pick up your package."Now  with all that being said. The [redacted] Tracking number [redacted] indicates we shipped it [redacted] 2 day Express, as an upgrade to our standard [redacted] Ground shipment.The shipment went out Wednesday April 8th. [redacted] was attempted delivery Friday April 10th. which was at least 2 days earlier than Ground would have taken.At that time we were notified by [redacted] of a problem completing the delivery. The reason delivery was not completed is outlined below. Where applicable, resolution recommendations are also provided. Exception Reason Recommended Action  1. Customer not Available or Business ClosedDelivery will be re-attempted the next business day. Contact us to discuss possible delivery or pickup alternatives. They reattempted delivery Monday April 13 and succeeded. Package still received earlier then a [redacted] Ground shipment.Customer stated that since the auto parts he ordered did not arrive by that Friday, which he discovered when he came home that night, (and were at least 2 days early) he then had to buy the parts somewhere else and so did not need our parts.We accepted the return and gave him credit less a  restocking fee, also stated in our policies, as we had to special order the parts for the customer. and now have to return them ourselves.we also did not refund him the shipping charges. The customer did have the option of having the parts shipped to his business address, but did not elect to use that option..I have attached a copy of the order, almost $800.00 and the [redacted] proof of delivery.Thank  You[redacted]Parts Manager###-###-####[redacted]@mb-scottsdsale.com 
Home
 About Us
 Shipping Policy
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PLEASE VIEW OUR SITE www.mbpartscenter.comOur policies are published at the top of the home page" Home  About Us Shipping Policy Terms and Conditions Blog Return Policy Contact Us."If you click on Shipping Policy and view Item 14 ":Please note!! all orders that are over $200.00 will be shipped as "adult signature required" This prevents "package left in driveway" issues. It also provides us with proof of delivery, in order to prevent fraud. If you cannot be there to sign, you may have to go to the [redacted] terminal to pick up your package."Now  with all that being said. The [redacted] Tracking number [redacted] indicates we shipped it [redacted] 2 day Express, as an upgrade to our standard [redacted] Ground shipment.The shipment went out Wednesday April 8th. [redacted] was attempted delivery Friday April 10th. which was at least 2 days earlier than Ground would have taken.At that time we were notified by [redacted] of a problem completing the delivery. The reason delivery was not completed is outlined below. Where applicable, resolution recommendations are also provided. Exception Reason Recommended Action  1. Customer not Available or Business ClosedDelivery will be re-attempted the next business day. Contact us to discuss possible delivery or pickup alternatives. They reattempted delivery Monday April 13 and succeeded. Package still received earlier then a [redacted] Ground shipment.Customer stated that since the auto parts he ordered did not arrive by that Friday, which he discovered when he came home that night, (and were at least 2 days early) he then had to buy the parts somewhere else and so did not need our parts.We accepted the return and gave him credit less a  restocking fee, also stated in our policies, as we had to special order the parts for the customer. and now have to return them ourselves.we also did not refund him the shipping charges. The customer did have the option of having the parts shipped to his business address, but did not elect to use that option..I have attached a copy of the order, almost $800.00 and the [redacted] proof of delivery.Thank  You[redacted]Parts Manager###-###-####[redacted]@mb-scottsdsale.com 
Home
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 Shipping Policy
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