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MB ROI Reviews (8)

This is a medical bill that was not submitted to the insurance they are attempting to collect illegally.I was just made aware that this is on my credit report and it needs to be removed immediately as it was a medical bill which was not submitted to a medical insurance provider in a timely manner as required by their agreement as a Medical Provider. Violated agreement with medical insurance provider by not submitting in a timely manner. I dispute the claim in entirety which they refuse to remove and update as a disputed claim.Desired SettlementUpdate and remove this entry from credit reporting agencies. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXX [redacted]Contact Email: [redacted]@theroi.comDear Sir or Madam:Please be advised we are in receipt of the complaint forwarded by your office. We work exclusively on behalf of hospitals and require a HIPAA authorization release from Mr. [redacted] before providing any information to the Revdex.com in response to the complaint. We mailed an authorization form to Mr. [redacted] on [redacted] 2015. Once we receive the executed authorization from Mr. [redacted], we will work with your office to resolve his complaint. Sincerely,[redacted]

MB/ROI GAVE MY PERSONAL INFORMATION TO A THIRD PARTY NOT AFFILIATED WITH ME. THEY ALSO CALLED ME AFTER I SENT CERTIFIED REQUEST TO STOPTHIS COMPANY ATTEMPTED TO SETTLE A DEBT WITH AN UNAFFILIATED THIRD PARTY. THIS IS NOT CONSISTENT WITH BEST PRACTICES. THEY ALSO CALLED ME AT LEAST FIVE TIMES AND ATTEMPTED TO CONTINUE COLLECTION AFTER I SENT CERTIFIED MAIL ASKING THEM TO STOP.Desired SettlementI ASK FOR A ONE TIME PAYMENT OF [redacted] THIS WOULD COVER MY TIME AND EXPENSE AS WELL AS LOST TIME AT WORK INVOLVING THIS COMPLAINT.Business Response Dear Madam or Sir,We received notice of the complaint on March 11, 2014. Treating patients with care and respect is important to us. We work exclusively on behalf of hospitals and would require a HIPAA compliant authorization from Ms. [redacted] before releasing details to the Revdex.com. We mailed an authorization to her on March 13, 2014. Once we receive the properly executed HIPAA authorization required by law to make disclosures pertaining to healthcare services from Ms. [redacted], we will be happy to discuss the subject matter of Ms. [redacted]'s complaint with the Revdex.com.We very much want to respond and address the concerns raised by the complaint. Please understand; however, that if Ms. [redacted] does not authorize our company to communicate with you then we will be left with no opportunity to properly respond. Please consider explaining to Ms. [redacted] our commitment to her privacy and our need for authorization before responding to your inquiry.Thank you for your time and patience.[redacted]This is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I thank the company for their response. This has bee the first time they have responded in any detail to anything in which I have requested. However, their answers are not sufficient in this matter.The company states that I have thrown threats of lawsuits to them. This was only after they continued to stonewall any answers to my questions. Even after response, they are the ones that have already retained counsel, not me. However, I did promise the company that I will seek answers in this matter and if it took the retention of counsel, so be it.I find it amusing that the company did admit to continued calling me after the receipt of a cease and desist letter multiple times. I have the phone records to prove five calls, however, for the sake of this email lets use the three they admit too. This is a clear violation of the law and business best practices. However, all this company can do is lace blame on a third party that the Revdex.com and the FDCPA simply do not address. They acted on information from some person who should have not had any issues with my accounts and they should have simply hung up on him. They did not.This company is excellent at pointing the finger in any direction that does not implicate them, however, the evidence and the law simply does.Final Business Response Dear Madam or Sir,Thank you for your recent correspondence and the opportunity to respond. We received Ms. [redacted]'s second rebuttal on April 23, 2014.We have repeatedly attempted to resolve this matter with Ms. [redacted] but she has been unwilling to address anything we present. We have retained legal counsel in this regard and request that any and all correspondence be directed to our legal counsel. Their contact information is:[redacted]. [redacted].com [redacted] XXXXX Phone: XXX-XXX-XXXXx[redacted].comThank you for your time and patience.Sincerely,Patient Quality TeamThis is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Again, it appears there is a business attempting to place blame for their errors on someone else. This company failed in their duty to safeguard my personal information and wishes only to look at the person or company in which they gave that too. They may. I am only concerned with my direct interactions with them, not someone I once knew that is not affiliated with me or my legal representative.

IThe representative I spoke with last refused to provide the name of the company she was calling which is an [redacted] violation.I have received calls from a representative and she has refused to provide any information and only asks me to verify my private information. The agent was extremely rude and hung up on me when I asked for more information like the companies name before I would provide my personal information. I called the company back and asked to speak with a supervisor. The agent would not transfer the call until I verified my information. Then she proceeded to be rude and hang up on me again. I have also recieved automated messages from this company and they don't even provide an account number or return phone number. I don't know if this company is scam or what.Desired SettlementI would like a validation of debt from the company and the account to be placed on holld until I receive it. I would also like the company to contact me by mail only and cease and desist on calling any number they may have for me.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXX [redacted]Contact Email: [redacted]Dear Sir and Madam, We are in receipt of the referenced complaint from Ms. [redacted] and have mailed a debt validation to confirm the charges in question directly to the consumer. We have also updated her account records to reflect her demand for a cease and desist of communication. We consider the matter to be closed. Thank you.[redacted]

Debt Collection service repetitive phone calls but won't disclose any information with regards to what the debt it or who issued it.MBROI Collection #XXX-XXX-XXXX calls and leaves a message stating it's a debt service and you need to call back. When you call, the representative will ask for your name and then proceed to ask for more information, such as address. When I asked what this was in reference to, the rep. said they could not disclose that information without verifying who they are speaking with. When I answered that I would not give personal information without knowing what it was in reference to, they said it was a business matter they could not disclose.Desired SettlementI have a right to know what they are attempting to collect before I submit any personal information. I want to know the amount of the debt, who has hired them to collect it and what the date of service for the bill is before I give any information about myself. If they are a scam, then I want that discovered by the Revdex.com. There seems to be a number of complaints online about this company MBROI. Please look into this asap as I don't want any claims made on my credit. Business Response Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX [redacted]Contact Email: [redacted]@theroi.comDear Sir or Madam:Please be advised we are in receipt of the complaint forwarded by your office. We work exclusively on behalf of hospitals and require a HIPAA authorization release from Ms. LoCurto before providing any information to the Revdex.com in response to the complaint. We have mailed an authorization to Ms. LoCurto on [redacted] 2015. Once we receive the signed authorization from Ms. [redacted], we will work with your office to resolve her complaint.Sincerely,[redacted]Compliance Officer

Debt Collection service repetitive phone calls but won't disclose any information with regards to what the debt it or who issued it.MBROI Collection #XXX-XXX-XXXX calls and leaves a message stating it's a debt service and you need to call back. When you call, the representative will ask for your name and then proceed to ask for more information, such as address. When I asked what this was in reference to, the rep. said they could not disclose that information without verifying who they are speaking with. When I answered that I would not give personal information without knowing what it was in reference to, they said it was a business matter they could not disclose.Desired SettlementI have a right to know what they are attempting to collect before I submit any personal information. I want to know the amount of the debt, who has hired them to collect it and what the date of service for the bill is before I give any information about myself. If they are a scam, then I want that discovered by the Revdex.com. There seems to be a number of complaints online about this company MBROI. Please look into this asap as I don't want any claims made on my credit. Business Response Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX [redacted]Contact Email: [redacted]@theroi.comDear Sir or Madam:Please be advised we are in receipt of the complaint forwarded by your office. We work exclusively on behalf of hospitals and require a HIPAA authorization release from Ms. LoCurto before providing any information to the Revdex.com in response to the complaint. We have mailed an authorization to Ms. LoCurto on [redacted] 2015. Once we receive the signed authorization from Ms. [redacted], we will work with your office to resolve her complaint.Sincerely,[redacted]Compliance Officer

MBROI have violated the FDCPA by not sending a dunning notificationMBROI have violated the FDCPA by not sending a dunning notification, and the fact the address they listed on my credit report was not valid and all my DV attempts were returned to sender.If no resolution through the Revdex.com I will be escalating to FTC complaints as they are already out of compliance. Desired SettlementCollection and debt removed from Credit Report.Business Response Dear Sir or Madam,On January 2, 2014, we received notice of the aforementioned complaint. We regret any inconvenience Mr. [redacted] may have experienced. Treating patients with care and respect is important to us. We reviewed the account in question and note letters were sent on March 19, 2008 and July 21, 2010 to the address Mr. [redacted] gave to the provider on the date of service. These letters were not returned to us as undeliverable.Mr. [redacted] states in his complaint that he did not receive any letters. Based on this information, we have submitted a request to the credit reporting agencies to delete the trade line we submitted relative to the account in question. He also stated that he was attempting to send a debt validation request to us so we mailed Mr. [redacted] a summary of the charges on the account. A letter was included with the summary of charges to inform Mr. [redacted] of the actions we took to resolve his concerns.Please allow up to thirty (30) days for the credit reporting agencies to update Mr. [redacted]'s file.Please advise if our office may be of assistance with any further questions or concerns.Thank you for your time and patience.Sincerely,[redacted]This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

MB/ROI GAVE MY PERSONAL INFORMATION TO A THIRD PARTY NOT AFFILIATED WITH ME. THEY ALSO CALLED ME AFTER I SENT CERTIFIED REQUEST TO STOPTHIS COMPANY ATTEMPTED TO SETTLE A DEBT WITH AN UNAFFILIATED THIRD PARTY. THIS IS NOT CONSISTENT WITH BEST PRACTICES. THEY ALSO CALLED ME AT LEAST FIVE TIMES AND ATTEMPTED TO CONTINUE COLLECTION AFTER I SENT CERTIFIED MAIL ASKING THEM TO STOP.Desired SettlementI ASK FOR A ONE TIME PAYMENT OF [redacted] THIS WOULD COVER MY TIME AND EXPENSE AS WELL AS LOST TIME AT WORK INVOLVING THIS COMPLAINT.Business Response Dear Madam or Sir,We received notice of the complaint on March 11, 2014. Treating patients with care and respect is important to us. We work exclusively on behalf of hospitals and would require a HIPAA compliant authorization from Ms. [redacted] before releasing details to the Revdex.com. We mailed an authorization to her on March 13, 2014. Once we receive the properly executed HIPAA authorization required by law to make disclosures pertaining to healthcare services from Ms. [redacted], we will be happy to discuss the subject matter of Ms. [redacted]'s complaint with the Revdex.com.We very much want to respond and address the concerns raised by the complaint. Please understand; however, that if Ms. [redacted] does not authorize our company to communicate with you then we will be left with no opportunity to properly respond. Please consider explaining to Ms. [redacted] our commitment to her privacy and our need for authorization before responding to your inquiry.Thank you for your time and patience.[redacted]This is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I thank the company for their response. This has bee the first time they have responded in any detail to anything in which I have requested. However, their answers are not sufficient in this matter.The company states that I have thrown threats of lawsuits to them. This was only after they continued to stonewall any answers to my questions. Even after response, they are the ones that have already retained counsel, not me. However, I did promise the company that I will seek answers in this matter and if it took the retention of counsel, so be it.I find it amusing that the company did admit to continued calling me after the receipt of a cease and desist letter multiple times. I have the phone records to prove five calls, however, for the sake of this email lets use the three they admit too. This is a clear violation of the law and business best practices. However, all this company can do is lace blame on a third party that the Revdex.com and the FDCPA simply do not address. They acted on information from some person who should have not had any issues with my accounts and they should have simply hung up on him. They did not.This company is excellent at pointing the finger in any direction that does not implicate them, however, the evidence and the law simply does.Final Business Response Dear Madam or Sir,Thank you for your recent correspondence and the opportunity to respond. We received Ms. [redacted]'s second rebuttal on April 23, 2014.We have repeatedly attempted to resolve this matter with Ms. [redacted] but she has been unwilling to address anything we present. We have retained legal counsel in this regard and request that any and all correspondence be directed to our legal counsel. Their contact information is:[redacted]. [redacted].com [redacted] XXXXX Phone: XXX-XXX-XXXXx[redacted].comThank you for your time and patience.Sincerely,Patient Quality TeamThis is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Again, it appears there is a business attempting to place blame for their errors on someone else. This company failed in their duty to safeguard my personal information and wishes only to look at the person or company in which they gave that too. They may. I am only concerned with my direct interactions with them, not someone I once knew that is not affiliated with me or my legal representative.

This is a medical bill that was not submitted to the insurance they are attempting to collect illegally.I was just made aware that this is on my credit report and it needs to be removed immediately as it was a medical bill which was not submitted to a medical insurance provider in a timely manner as required by their agreement as a Medical Provider. Violated agreement with medical insurance provider by not submitting in a timely manner. I dispute the claim in entirety which they refuse to remove and update as a disputed claim.Desired SettlementUpdate and remove this entry from credit reporting agencies. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXX [redacted]Contact Email: [redacted]@theroi.comDear Sir or Madam:Please be advised we are in receipt of the complaint forwarded by your office. We work exclusively on behalf of hospitals and require a HIPAA authorization release from Mr. [redacted] before providing any information to the Revdex.com in response to the complaint. We mailed an authorization form to Mr. [redacted] on [redacted] 2015. Once we receive the executed authorization from Mr. [redacted], we will work with your office to resolve his complaint. Sincerely,[redacted]

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Description: Collection Agencies, Billing Service

Address: 85 Prescott St. Suite 402, Worcester, Massachusetts, United States, 01605

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