MBC Management

Complaint: ***
I am rejecting this response because:
They told me to fill out a claim form even though we didn't get insurance option They keep bringing up that we did not take the insurance Would that have changed anything? My stuff would still be missing I know that I packed stuff that left Iselin with the movers and did not make it to our new residence I know that there was stuff that was not packed that movers took and did not make it to our new residence I wanted to resolve this without going to the police or courts, I would think they would appreciate taht My apologies on this I did not have invoice with me when I wrote this I was so angry after the $settlement offer that I quickly wrote the complaint I just want my stuff back I am not looking to make money I just want my stuff There are things missing that can't be bought Things that mean stuff to me like the cards from the wakes of my aunt and two uncles that were in my jewelry box that is missing, earrings my uncle (who is gone) and aunt brought me back from trip to Italy, large binder of baseball cards and other cards most of which that were given to me a long time ago by my cousin (who is now deceased), etc I only said we were overcharged because that is what their movers told us when they gave us the bill The $settlement offer is a jokeI don't understand what this means I just want my stuff back I am not trying to defame anyone I just don't think it is fair that this could happen and no restitution is given Now they threaten to sue me I have no money I live paycheck to paycheck I can barely afford my rent and bills I have not sued you I feel like we have been taken advantage of and not treated fairly I am permitted to feel that way
Regards,
*** ***

Claim form must filled out automatically as per the rules and regulations governing the Movers in the State of New Jersey for each claim, regardless of the type of claimWe process claims on meritsDuring any move, things can happen a customer can loose there items whether it is loss damage, forgotten outside the truck and so forthAlthough apology is of course accepted, the damage was already done by spreading unsubstantiated truths in order to inflict as much damage as possible to the companyCompletely understandableThis answer is not acceptable since there was no overchargeThe customer is fully aware of thisAlthough we agree that in comparison to the claim amount, $is insufficient, it is double than the amount the company is is obligated to offer under the agreed upon contractual agreementIf you do not purchase insure, you don't have oneYou cannot say after the fact that you would like to purchase insuranceOur rates are structured in a way that reflects our limited liability whereby customers get to opt in or out of purchasing insuranceIf you drive a car without insurance and get into an accident, you pay the priceYou cannot apply for insurance after the fact We do not have the customer's itemsThe customer has the full right to advertise their experience with the company they are dealing with however, they do not have the right to lie about the facts in order to inflict damages because they feel wronged. We do have the right to protect our reputation against any and all unsubstantiated defamatory actions taken in order to specifically inflict damages, not once, but twiceWe doing so with due diligent and in accordance with the law

Customer rejected our insurance option yet was trying to pursue a claim without having any insuranceCustomer claims that items were stolen, yet this claim has not been substantiated in the proper legal channels nor does any valid prof was providedCustomer claims that the moving cost was
$where the moving cost was $Customer request a refund of funds and or services they never paid forCustomer claims that they were overcharge where they were charge the exact amount quotedCustomer rejected our settlement offer for the amount of $which exceeded our legal contractual obligationCustomer released their entire household goods to a value not exceeding cents per pound per articleCustomer defame our reputation by advertising unsubstantiated claims and half truesUMEX Moving & Storage is in console with our attorneys looking into defamation claims