Tell us why heSystem installed [redacted] Service call [redacted] no cooling found bad TXVReturned to install TXV on [redacted] was cooling according to our technician [redacted] notesCustomer Call back [redacted] not cooling well [redacted] went over the weekend and said TXV doing the same thing as before.*** went out 7-finds indoor coil 50% restrictedOrders coil morning of ***We followed up twice with part once [redacted] and then [redacted] *** to get tracking number as of [redacted] the manufactures parts depthad still not shipped the coilConsidering the delay to the customer, our lead service technician [redacted] went and bought an air handler direct and took the coil out of it to get the [redacted] family cooling again [redacted] was at his home this past [redacted] from [redacted] *** replacing the coilAnd all operation was fine when he completed.As a company we do our best to be open with all customers providing updates as we receive themOnce a part has been ordered we are at the mercy of the parts department and shipping company to ensure proper delivery timeIn this situation we made every attempt to fix the issue including the purchase of an air handler just to provide the [redacted] family with the part that was neededUnfortunately it was done in a timely fashion Although [redacted] has been away from the office and unable to speak, on behalf of Middleton Heating & Air we would like to extend our deepest apologies for any inconvenience this repair may have caused including the smell of cigarette smoke in your home [redacted] is more than willing to discuss options of resolution re
Based on review of Mr [redacted] ' file from 2012, we did find that we installed the wrong Air Handler, which was not intentionalWe replaced it with the one quoted in his estimate.We had no idea there was a problem and will gladly correct the issues with the system.I left a message today at 8:AM for Mr [redacted] at the number he provided, to schedule a service call for my Technician to check his system for any issues.I am waiting to hear from him and will keep you posted of any findings once we go there.If you need further information, please don't hesitate to contact me by phone [redacted] [redacted] Sincerely, [redacted] ***
Revdex.com spoke with Ms [redacted] from the businessThe business did have an appointment with this customer on May 18, between and that afternoonThe business arrived between 3:and 3:45pmAt the time the tech indicated the customer was very upset and the appointment did not continueThe business has reached out the customer by phone and left a message for a return call the customer never returned the callAt this time the customer did not give the business the chance to address this but they were and are still willing to do soDue to this the business will not be refund the customer for work done by another business as they were not given the chance to review the work before they hired someone else
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement by Middleton that I had an appointment window between 12-and their technician showed up at 3:30-3:pm is false The technician showed up at 4:pmTheir statement that I was upset and sent the technician away is absolutely correctI had taken the afternoon off of my day job for the appointmentI had to be at my evening job at I had already rescheduled the original appointment because they requested that I do so to suit their needsThis is a pattern with them. Their statement that they left a message for me to resolve the issues once they aware of it is a very misleading half-truthThey installed the system in June and we had astronomical heating bills the following winterTheir technician came in the Spring and told us the system was installed incorrectlyHe stated that he fixed the issue but the system continued to be incapable of performing properlyGiven the above statement about trying to schedule appointments, working with them is difficult and given their inability to make my system work after over a year - why would I? I actually gave it one last try with Middleton before filing with the Revdex.com; they told me they were having computer problems but would get back with me after doing some research (?) After business days and a weekend passed, I had finally had enoughYes they did finally call me - AFTER I filed the complaint with the Revdex.com.After paying *** *** Air $1,to fix our system, it is working like a champ now and the contrast in their level of service highlights Middleton's failuresAfter dealing with them for a few years, I am not surprised that Middleton refuses to compensate us for the workWe are satisfied to at least have our complaint on recored in hopes of sparing others the difficulties caused by utilizing them
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me; however, I did not make a statement. Please have the company check their phone records. I left a message at 7:am when I called again at 8;am I was told that *** did not receive the message. I then called at 4:pm, my husband called at 5:(ish) pm and I called again at 5:pm as *** was supposed to be here between 12-If they have a system that is recorded you will see my phone calls. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not completed yet, but being worked on.
Regards,
[redacted]
Revdex.com spoke with the business on June 16, 2015, who stated that the parts have been ordered and the business is scheduled to replace the coil on Monday.
Tell us why heSystem installed [redacted] Service call [redacted] no cooling found bad TXVReturned to install TXV on [redacted] was cooling according to our technician [redacted] notesCustomer Call back [redacted] not cooling well. [redacted] went over the weekend and said TXV doing the same thing as before.[redacted]...
went out 7-5 finds indoor coil 50% restricted. Orders coil morning of [redacted]We followed up twice with part once [redacted] and then [redacted] to get tracking number as of [redacted] the manufactures parts dept. had still not shipped the coil. Considering the delay to the customer, our lead service technician [redacted] went and bought an air handler direct and took the coil out of it to get the [redacted] family cooling again. [redacted] was at his home this past [redacted] from [redacted] replacing the coil. And all operation was fine when he completed.As a company we do our best to be open with all customers providing updates as we receive them. Once a part has been ordered we are at the mercy of the parts department and shipping company to ensure proper delivery time. In this situation we made every attempt to fix the issue including the purchase of an air handler just to provide the [redacted] family with the part that was needed. Unfortunately it was done in a timely fashion. Although [redacted] has been away from the office and unable to speak, on behalf of Middleton Heating & Air we would like to extend our deepest apologies for any inconvenience this repair may have caused including the smell of cigarette smoke in your home. [redacted] is more than willing to discuss options of resolution. re..
Revdex.com spoke with Ms. [redacted] from the business. The business did have an appointment with this customer on May 18, 2015 between 12 and 4 that afternoon. The business arrived between 3:30 and 3:45pm. At the time the tech indicated the customer was very upset and the appointment did not continue. The business has reached out the customer by phone and left a message for a return call the customer never returned the call. At this time the customer did not give the business the chance to address this but they were and are still willing to do so. Due to this the business will not be refund the customer for work done by another business as they were not given the chance to review the work before they hired someone else.
Based on review of Mr. [redacted]' file from 2012, we did find that we installed the wrong Air Handler, which was not intentional. We replaced it with the one quoted in his estimate.We had no idea there was a problem and will gladly correct the issues with the system.I left a message today at 8:41 AM...
for Mr. [redacted] at the number he provided, to schedule a service call for my Technician to check his system for any issues.I am waiting to hear from him and will keep you posted of any findings once we go there.If you need further information, please don't hesitate to contact me by phone [redacted]Sincerely,[redacted]
She has been contacted and repaired. She had a short in her thermostat A mfg. defective part. In regard to her assertion that she has left numerous messages and not been contacted, we have a fully tradable phone system. Every call is tracked and recorded. She has made a...
false statement and we have the records to support it.
Tell us why heSystem installed [redacted] Service call [redacted] no cooling found bad TXVReturned to install TXV on [redacted] was cooling according to our technician [redacted] notesCustomer Call back [redacted] not cooling well [redacted] went over the weekend and said TXV doing the same thing as before.*** went out 7-finds indoor coil 50% restrictedOrders coil morning of ***We followed up twice with part once [redacted] and then [redacted] *** to get tracking number as of [redacted] the manufactures parts depthad still not shipped the coilConsidering the delay to the customer, our lead service technician [redacted] went and bought an air handler direct and took the coil out of it to get the [redacted] family cooling again [redacted] was at his home this past [redacted] from [redacted] *** replacing the coilAnd all operation was fine when he completed.As a company we do our best to be open with all customers providing updates as we receive themOnce a part has been ordered we are at the mercy of the parts department and shipping company to ensure proper delivery timeIn this situation we made every attempt to fix the issue including the purchase of an air handler just to provide the [redacted] family with the part that was neededUnfortunately it was done in a timely fashion Although [redacted] has been away from the office and unable to speak, on behalf of Middleton Heating & Air we would like to extend our deepest apologies for any inconvenience this repair may have caused including the smell of cigarette smoke in your home [redacted] is more than willing to discuss options of resolution re
Based on review of Mr [redacted] ' file from 2012, we did find that we installed the wrong Air Handler, which was not intentionalWe replaced it with the one quoted in his estimate.We had no idea there was a problem and will gladly correct the issues with the system.I left a message today at 8:AM for Mr [redacted] at the number he provided, to schedule a service call for my Technician to check his system for any issues.I am waiting to hear from him and will keep you posted of any findings once we go there.If you need further information, please don't hesitate to contact me by phone [redacted] [redacted] Sincerely, [redacted] ***
Revdex.com spoke with Ms [redacted] from the businessThe business did have an appointment with this customer on May 18, between and that afternoonThe business arrived between 3:and 3:45pmAt the time the tech indicated the customer was very upset and the appointment did not continueThe business has reached out the customer by phone and left a message for a return call the customer never returned the callAt this time the customer did not give the business the chance to address this but they were and are still willing to do soDue to this the business will not be refund the customer for work done by another business as they were not given the chance to review the work before they hired someone else
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement by Middleton that I had an appointment window between 12-and their technician showed up at 3:30-3:pm is false The technician showed up at 4:pmTheir statement that I was upset and sent the technician away is absolutely correctI had taken the afternoon off of my day job for the appointmentI had to be at my evening job at I had already rescheduled the original appointment because they requested that I do so to suit their needsThis is a pattern with them. Their statement that they left a message for me to resolve the issues once they aware of it is a very misleading half-truthThey installed the system in June and we had astronomical heating bills the following winterTheir technician came in the Spring and told us the system was installed incorrectlyHe stated that he fixed the issue but the system continued to be incapable of performing properlyGiven the above statement about trying to schedule appointments, working with them is difficult and given their inability to make my system work after over a year - why would I? I actually gave it one last try with Middleton before filing with the Revdex.com; they told me they were having computer problems but would get back with me after doing some research (?) After business days and a weekend passed, I had finally had enoughYes they did finally call me - AFTER I filed the complaint with the Revdex.com.After paying *** *** Air $1,to fix our system, it is working like a champ now and the contrast in their level of service highlights Middleton's failuresAfter dealing with them for a few years, I am not surprised that Middleton refuses to compensate us for the workWe are satisfied to at least have our complaint on recored in hopes of sparing others the difficulties caused by utilizing them
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me; however, I did not make a statement. Please have the company check their phone records. I left a message at 7:am when I called again at 8;am I was told that *** did not receive the message. I then called at 4:pm, my husband called at 5:(ish) pm and I called again at 5:pm as *** was supposed to be here between 12-If they have a system that is recorded you will see my phone calls. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not completed yet, but being worked on.
Regards,
[redacted]
Revdex.com spoke with the business on June 16, 2015, who stated that the parts have been ordered and the business is scheduled to replace the coil on Monday.
Tell us why heSystem installed [redacted] Service call [redacted] no cooling found bad TXVReturned to install TXV on [redacted] was cooling according to our technician [redacted] notesCustomer Call back [redacted] not cooling well. [redacted] went over the weekend and said TXV doing the same thing as before.[redacted]...
went out 7-5 finds indoor coil 50% restricted. Orders coil morning of [redacted]We followed up twice with part once [redacted] and then [redacted] to get tracking number as of [redacted] the manufactures parts dept. had still not shipped the coil. Considering the delay to the customer, our lead service technician [redacted] went and bought an air handler direct and took the coil out of it to get the [redacted] family cooling again. [redacted] was at his home this past [redacted] from [redacted] replacing the coil. And all operation was fine when he completed.As a company we do our best to be open with all customers providing updates as we receive them. Once a part has been ordered we are at the mercy of the parts department and shipping company to ensure proper delivery time. In this situation we made every attempt to fix the issue including the purchase of an air handler just to provide the [redacted] family with the part that was needed. Unfortunately it was done in a timely fashion. Although [redacted] has been away from the office and unable to speak, on behalf of Middleton Heating & Air we would like to extend our deepest apologies for any inconvenience this repair may have caused including the smell of cigarette smoke in your home. [redacted] is more than willing to discuss options of resolution. re..
Revdex.com spoke with Ms. [redacted] from the business. The business did have an appointment with this customer on May 18, 2015 between 12 and 4 that afternoon. The business arrived between 3:30 and 3:45pm. At the time the tech indicated the customer was very upset and the appointment did not continue. The business has reached out the customer by phone and left a message for a return call the customer never returned the call. At this time the customer did not give the business the chance to address this but they were and are still willing to do so. Due to this the business will not be refund the customer for work done by another business as they were not given the chance to review the work before they hired someone else.
Based on review of Mr. [redacted]' file from 2012, we did find that we installed the wrong Air Handler, which was not intentional. We replaced it with the one quoted in his estimate.We had no idea there was a problem and will gladly correct the issues with the system.I left a message today at 8:41 AM...
for Mr. [redacted] at the number he provided, to schedule a service call for my Technician to check his system for any issues.I am waiting to hear from him and will keep you posted of any findings once we go there.If you need further information, please don't hesitate to contact me by phone [redacted]Sincerely,[redacted]
She has been contacted and repaired. She had a short in her thermostat A mfg. defective part. In regard to her assertion that she has left numerous messages and not been contacted, we have a fully tradable phone system. Every call is tracked and recorded. She has made a...
false statement and we have the records to support it.