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MBK Photography Reviews (6)

[redacted] purchased an APCO uv light from us.  The Apco uv light comes with its own transformer.  A uv light would not fry a board even if it was connected to it.  But, the Apco comes with its own transformer board.  Putting in an uv light has nothing to do with a coil. ...

His coil issue is with the ac nothing to do with air ducts or uv lights.    Mr. [redacted] only emailed us one time on March 22, 2015.  We would come back and check the uv light if something was wrong.  I would like to see the invoice from the other company and talk to them, because like I stated before the Apco has its own transfomer.Thank you,Clean Air America

CleanAir America went to Mr. [redacted] home at [redacted] and gave him a quote for equipment and install of a [redacted] condenser and coil.  We installed the unit June 4, 2015 and finished the install June 5, 2015.   He put down $2800 which was half down and he still...

owes $2800.00.  First he did not want to pay the balance because the installers were dirty.  Then after they cleaned up he did not want to pay because the return air was not fixed properly.  We fixed the return air properly.  Then he said he did not want to pay because their is a problem with the drain line.  The drain line is extremely old.  He never said he wanted a new drain line.  Richard and Joe both talked to [redacted] and [redacted] is a very extremely violet and aggressive person.  He believes if he yells and screams at people he will get his way. He threatened Joe and keep saying he has lawyers on retainer and ready to sue CleanAir America.  Repeatedly he threatened us and our employees.  He had excuse after excuse of why he didn't want to pay for something that is perfectly working in his home.  Clean Air America even said to [redacted] we will replace the drain line and the draw sting which we did not break, if Mr. [redacted]  will pay us the remaining balance he owes to Clean Air America.  He still refused.  We had to set in motion a Mechanical lien because Mr. [redacted] will not co-operate with us at ALL.  We have tried calling, emailing,  etc. to get this problem solved and he just will not cooperate and he is extremely violent.,Sincerly,CleanAir America

We have not received another email from the customer.  I am wondering if he has our correct email address?  The uv light came with its own breaker and is installed on it.  The customer said we installed it on his breaker.  We would come out there and look at the uv light again at not charge.Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]I have sent my receipts to the Revdex.com, proof from the other company that they had to install the outlet/breaker that previously hadn't been and do repairs because of the faulty installation.  In addition, I provided a copy of the owner's installation manual they provided to me since I received nothing when it was installed.  I have also sent a response to the Revdex.com each time it has been requested, so how is this not responding?  I tried repeatedly to contact this company before ever contacting the Revdex.com, with no response, so why would I start contacting them directly again now that the Revdex.com is involved?  All of my communication has been noted with Revdex.com, so again, how is this not responding?  I do not want the company to come and just "look" at anything.  I have provided all of the documents requested and I want to either be reimbursed for the repairs due to the improper installation or they can refund me all of the money I paid them and come get their UV light back.  I am tired of this ridiculous back and forth game.  This company should not try to criticize me for not contacting them when I repeatedly tried to, but never got a response from them until I contacted the Revdex.com.  Perhaps they should have attempted to contact me.  Clearly they have my name on file, but perhaps they would find me in their system if they'd quit referring to me as a him!  If this situation is not rectified soon, I will have no choice but take them to court.Regards,[redacted]

[redacted] called our company and said it was an emergency to have someone out to her home immediately.  We sent our technician over to her home that day.  Her unit was low on freon which we charged her $39.95 to find out it was low.  We told her it was low and needed freon.  We...

charged her $60.00 a pound not $65.00 as she stated.  The technician told her it would be an additional cost to find the leak.  She only wanted the freon added and that is what we did. On our invoice we wrote freon is just a temporary fix and we need to find the leak to solve the problem.  She called an complained to the manager and the manager refunded her $100.00.  We did what we were suppose to do.

We did email [redacted] stating we would add a string line to the attic and fix the drain line after he signed the paperwork we emailed him and pay us for the work we have completed that [redacted] has not paid for.  He wants to pay half for a $6000.00 job, that equipment was paid for and installers and sales tech have already been paid for.  [redacted] is a very verbally abusive and threatening person to deal with.  We did our part of this and we have gone over and beyond what we originally agreed on.  [redacted] is the one who does not want to pay for work already done and work we are willing to do to make him happy.  We offered to fix everything as soon as he pays us for work we have already completed.Clean Air America

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