Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993062, and find that this resolution is satisfactory to me
Sincerely,
Jessica ***
Dear Customer, in response to your complaintAccording to our records we have experienced a delay with our Class Rings due to the overwhelming volume we have receivedWe estimate your order to be shipping by approximately 5-12-as advised in a previous e-mail. When we spoke with you we
offered and shipped a free gift to make up for the delay, the free gift shipped out 5-4-Via USPS Trk*** which shows was delivered We have also issued credit to your account for the shipping charge due to this delayPlease allow to billing cycles for credit to appear on your statement. We sincerely apologize for this delay and are doing our best to get this order to you as soon as possible. Limoges Jewelry Customer Support
In response to your inquiry, We responded to an inquiry into our office 8-8-advising to return item for repair/replacementYour order number is ***. *** Jewelry Customer Service
Since this complaint was filed our corporate office has been in contact with the customer and are working on a resolution to this complaint. Limoges Jewelry Customer Service
(The consumer indicated he/she DID NOT accept the response from the business.)
CUSTOMER SERVICE TOLD ME MULTIPLE TIMES THAT THE ORDER WAS NOT CANCELLABLE DUE TO THE "IN PROCESS" STATUS OF THE ORDER, WHICH WAS THAT WAS FROM DAY 1 (OVER TWO MONTHS AGO).
Contact Name and Title: SUZANNE [redacted]
Contact Phone: [redacted]
When a customer request to cancel an order it all depends on the stage of the order and in some cases we make an exception and cancel with the manufacturer which we were able to do in this case.
We were advised on 10-19-15 that customer requested to cancel and would be contacting Revdex.com. Customers order was cancelled as requested.
We apologize for any misunderstanding or inconvenience this may have caused customer.
Limoges [redacted]
Customer Service
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
In response to your complaint. Our website states our 30 day warranty period and this is also noted on the packing slip enclosed with order. We do make exceptions if with in a...
reasonable amount of time. However, the original order was placed in December of 2014 which is passed [redacted] warranty/grace period.
We will however make a one time exception and replace the item. Customer may return the item for replacement but must include a check or money order in the amount of $5.99 for return shipping.
Please ship to the following address:
Limoges Jewelry
Attn: Returns
[redacted]
Please include full name/address and order number and reason for return and we will process customers replacement accordingly.
Limoges Jewelry
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company grudgingly made a one-time exception to replace the broken item for me as long as I pay the shipping costs to return the item, and also the shipping for the replacement. I am satisfied as long as I receive the same item, in better quality material.
Final Consumer Response /* (4200, 18, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed the necklace with a check for return shipping on August 22, 2015. The whole thing was insured. Tracking shows it was delivered to an individual at [redacted] on August 28, XXXX X:XX pm. Please see attached confirmation of delivery.
Final Business Response /* (4000, 20, 2015/10/07) */
Contact Name and Title: S. [redacted]
Contact Phone: XXX-XXX-XXXX
Thank you for providing your return tracking number. We have issued a replacement for then Name Pendant. Once your order has shipped you will receive an e-mail with your tracking number.
Limoges Jewelry
Customer Service
Phone: ###-###-####
According to our records customer called to cancel this order and we issued a credit for #3.99 for Shipping and Handling which is what we billed customer for. The cost of the item was a [redacted] offer which customer would need to reach out to [redacted] for the credit.
Limoges [redacted]
Customer Service
Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
In response to your complaint. According to our records we shipped all orders in question.
XXXXXXXXX - shipped on 4-17. Order #XXXXXXXXX shipped on 3-11 and XXXXXXXXX shipped...
on 3-16. Please verify your shipping address and we will replace your order as they must have been lost in the mail.
[redacted]
Customer Service
Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: S. [redacted]
Contact Phone: XXX-XXX-XXXX
First we apologize for the delay of your refund. We have been advised that we were unable to credit the credit card account and therefore we needed to issue a check refund instead....
This refund should be mailed with in 7 to 10 business days. We apologize for the inconvenience this may have caused you.
Limoges Jewelry
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. The main reason being that they had no problem withdrawing the money from my account therefore they should have no problem putting the money back into my account! Again they are just giving me the runaround! I've been waiting since May 13th because their associates told me that is when it was deposited. When I called back I was told that it takes 7-10 business days to show in my account. Now there's a problem and they want to send a check in 7-10 business days and my bank will require a 2 week waiting period... This is unacceptable! I want my money returned to my account in the way it was received.
Final Business Response /* (4000, 9, 2015/06/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
We sincerely apologize for the inconvenience this may have caused you, your refund check has been mailed and you should be receiving this with in the next few business days.
Limoges Jewelry
Customer Service
We first would like to apologize for the delay in the shipment of your order [redacted] We have reached out to our manufacturer and your order should be shipping with in the next 7 to 10 days. It seems there was a processing delay at the manufacturer which delayed a few orders and for this we...
greatly apologize for the inconvenience this has caused you. Once your order has shipped you will receive an e-mail with tracking number. Limoges Jewelry Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
According to our records a credit was issued on 12-4-15. Refunded amount of $29.99 online. Transaction ID: "819981151485624388". Please allow 1 to 2 billing cycles for credit to appear on your statement. Limoges Jewelry Customer Service
According to our records we show a pre paid label is being mailed to customer so they may return the item at no cost to them. Prepaid tracking #1ZXX64569060276178. Please include a note along with your return including your full name/address and order number and reason for return. Limoges...
Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title: s. [redacted]
Contact Phone: XXX-XXX-XXXX
First we would like to apologize for the shipping delay of your order.
According to our records your order shipped 5-14 Via USPS Trk#XXXXXXXXXXXXXXXXXXXXXX. Again, we apologize...
for the delay and any inconvenience this may have caused you.
[redacted]
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because of the complaints by phone, email, with no response finally contacted Revdex.com I received the ring in the mail. I do now know how this company conducts business and how hard they are to get in touch with when something is wrong. Just not good business practices where my purchase was concerned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993062, and find that this resolution is satisfactory to me
Sincerely,
Jessica ***
Dear Customer, in response to your complaintAccording to our records we have experienced a delay with our Class Rings due to the overwhelming volume we have receivedWe estimate your order to be shipping by approximately 5-12-as advised in a previous e-mail. When we spoke with you we
offered and shipped a free gift to make up for the delay, the free gift shipped out 5-4-Via USPS Trk*** which shows was delivered We have also issued credit to your account for the shipping charge due to this delayPlease allow to billing cycles for credit to appear on your statement. We sincerely apologize for this delay and are doing our best to get this order to you as soon as possible. Limoges Jewelry Customer Support
In response to your inquiry, We responded to an inquiry into our office 8-8-advising to return item for repair/replacementYour order number is ***. *** Jewelry Customer Service
Since this complaint was filed our corporate office has been in contact with the customer and are working on a resolution to this complaint. Limoges Jewelry Customer Service
(The consumer indicated he/she DID NOT accept the response from the business.)
CUSTOMER SERVICE TOLD ME MULTIPLE TIMES THAT THE ORDER WAS NOT CANCELLABLE DUE TO THE "IN PROCESS" STATUS OF THE ORDER, WHICH WAS THAT WAS FROM DAY 1 (OVER TWO MONTHS AGO).
According to our records customers order is shipping today 3-1-16 Via [redacted] Trk[redacted].[redacted] Customer Service
Contact Name and Title: SUZANNE [redacted]
Contact Phone: [redacted]
When a customer request to cancel an order it all depends on the stage of the order and in some cases we make an exception and cancel with the manufacturer which we were able to do in this case.
We were advised on 10-19-15 that customer requested to cancel and would be contacting Revdex.com. Customers order was cancelled as requested.
We apologize for any misunderstanding or inconvenience this may have caused customer.
Limoges [redacted]
Customer Service
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
In response to your complaint. Our website states our 30 day warranty period and this is also noted on the packing slip enclosed with order. We do make exceptions if with in a...
reasonable amount of time. However, the original order was placed in December of 2014 which is passed [redacted] warranty/grace period.
We will however make a one time exception and replace the item. Customer may return the item for replacement but must include a check or money order in the amount of $5.99 for return shipping.
Please ship to the following address:
Limoges Jewelry
Attn: Returns
[redacted]
Please include full name/address and order number and reason for return and we will process customers replacement accordingly.
Limoges Jewelry
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company grudgingly made a one-time exception to replace the broken item for me as long as I pay the shipping costs to return the item, and also the shipping for the replacement. I am satisfied as long as I receive the same item, in better quality material.
Final Consumer Response /* (4200, 18, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed the necklace with a check for return shipping on August 22, 2015. The whole thing was insured. Tracking shows it was delivered to an individual at [redacted] on August 28, XXXX X:XX pm. Please see attached confirmation of delivery.
Final Business Response /* (4000, 20, 2015/10/07) */
Contact Name and Title: S. [redacted]
Contact Phone: XXX-XXX-XXXX
Thank you for providing your return tracking number. We have issued a replacement for then Name Pendant. Once your order has shipped you will receive an e-mail with your tracking number.
Limoges Jewelry
Customer Service
Contact Name and Title: S. [redacted]
Contact...
Phone: ###-###-####
According to our records customer called to cancel this order and we issued a credit for #3.99 for Shipping and Handling which is what we billed customer for. The cost of the item was a [redacted] offer which customer would need to reach out to [redacted] for the credit.
Limoges [redacted]
Customer Service
Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
In response to your complaint. According to our records we shipped all orders in question.
XXXXXXXXX - shipped on 4-17. Order #XXXXXXXXX shipped on 3-11 and XXXXXXXXX shipped...
on 3-16. Please verify your shipping address and we will replace your order as they must have been lost in the mail.
[redacted]
Customer Service
Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: S. [redacted]
Contact Phone: XXX-XXX-XXXX
First we apologize for the delay of your refund. We have been advised that we were unable to credit the credit card account and therefore we needed to issue a check refund instead....
This refund should be mailed with in 7 to 10 business days. We apologize for the inconvenience this may have caused you.
Limoges Jewelry
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. The main reason being that they had no problem withdrawing the money from my account therefore they should have no problem putting the money back into my account! Again they are just giving me the runaround! I've been waiting since May 13th because their associates told me that is when it was deposited. When I called back I was told that it takes 7-10 business days to show in my account. Now there's a problem and they want to send a check in 7-10 business days and my bank will require a 2 week waiting period... This is unacceptable! I want my money returned to my account in the way it was received.
Final Business Response /* (4000, 9, 2015/06/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
We sincerely apologize for the inconvenience this may have caused you, your refund check has been mailed and you should be receiving this with in the next few business days.
Limoges Jewelry
Customer Service
We first would like to apologize for the delay in the shipment of your order [redacted] We have reached out to our manufacturer and your order should be shipping with in the next 7 to 10 days. It seems there was a processing delay at the manufacturer which delayed a few orders and for this we...
greatly apologize for the inconvenience this has caused you. Once your order has shipped you will receive an e-mail with tracking number. Limoges Jewelry Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
According to our records a credit was issued on 12-4-15. Refunded amount of $29.99 online. Transaction ID: "819981151485624388". Please allow 1 to 2 billing cycles for credit to appear on your statement. Limoges Jewelry Customer Service
According to our records we show a pre paid label is being mailed to customer so they may return the item at no cost to them. Prepaid tracking #1ZXX64569060276178. Please include a note along with your return including your full name/address and order number and reason for return. Limoges...
Jewelry Customer Service
Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title: s. [redacted]
Contact Phone: XXX-XXX-XXXX
First we would like to apologize for the shipping delay of your order.
According to our records your order shipped 5-14 Via USPS Trk#XXXXXXXXXXXXXXXXXXXXXX. Again, we apologize...
for the delay and any inconvenience this may have caused you.
[redacted]
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because of the complaints by phone, email, with no response finally contacted Revdex.com I received the ring in the mail. I do now know how this company conducts business and how hard they are to get in touch with when something is wrong. Just not good business practices where my purchase was concerned.