Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: S [redacted] Contact Phone: XXX-XXX-XXXX First we apologize for the delay of your refundWe have been advised that we were unable to credit the credit card account and therefore we needed to issue a check refund instead This refund should be mailed with in to business daysWe apologize for the inconvenience this may have caused you Limoges Jewelry Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept thisThe main reason being that they had no problem withdrawing the money from my account therefore they should have no problem putting the money back into my account! Again they are just giving me the runaround! I've been waiting since May 13th because their associates told me that is when it was depositedWhen I called back I was told that it takes 7-business days to show in my accountNow there's a problem and they want to send a check in 7-business days and my bank will require a week waiting periodThis is unacceptable! I want my money returned to my account in the way it was received Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We sincerely apologize for the inconvenience this may have caused you, your refund check has been mailed and you should be receiving this with in the next few business days Limoges Jewelry Customer Service
We first would like to apologize for the delay in the shipment of your order [redacted] We have reached out to our manufacturer and your order should be shipping with in the next to daysIt seems there was a processing delay at the manufacturer which delayed a few orders and for this we greatly apologize for the inconvenience this has caused youOnce your order has shipped you will receive an e-mail with tracking numberLimoges Jewelry Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX In response to your complaintAccording to our records we shipped all orders in question XXXXXXXXX - shipped on 4-Order #XXXXXXXXX shipped on 3-and XXXXXXXXX shipped on 3-Please verify your shipping address and we will replace your order as they must have been lost in the mail [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX In response to your complaintOur website states our day warranty period and this is also noted on the packing slip enclosed with orderWe do make exceptions if with in a reasonable amount of timeHowever, the original order was placed in December of which is passed [redacted] warranty/grace period We will however make a one time exception and replace the itemCustomer may return the item for replacement but must include a check or money order in the amount of $for return shipping Please ship to the following address: Limoges Jewelry Attn: Returns [redacted] Please include full name/address and order number and reason for return and we will process customers replacement accordingly Limoges Jewelry Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company grudgingly made a one-time exception to replace the broken item for me as long as I pay the shipping costs to return the item, and also the shipping for the replacementI am satisfied as long as I receive the same item, in better quality material Final Consumer Response / [redacted] (4200, 18, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I mailed the necklace with a check for return shipping on August 22, The whole thing was insuredTracking shows it was delivered to an individual at [redacted] on August 28, XXXX X:XX pmPlease see attached confirmation of delivery Final Business Response / [redacted] (4000, 20, 2015/10/07) */ Contact Name and Title: S [redacted] Contact Phone: XXX-XXX-XXXX Thank you for providing your return tracking numberWe have issued a replacement for then Name PendantOnce your order has shipped you will receive an e-mail with your tracking number Limoges Jewelry Customer Service
Contact Name and Title: SUZANNE [redacted] Contact Phone: [redacted] When a customer request to cancel an order it all depends on the stage of the order and in some cases we make an exception and cancel with the manufacturer which we were able to do in this case We were advised on 10-19-that customer requested to cancel and would be contacting Revdex.comCustomers order was cancelled as requested We apologize for any misunderstanding or inconvenience this may have caused customer Limoges [redacted] Customer Service
According to our records we show a pre paid label is being mailed to customer so they may return the item at no cost to themPrepaid tracking #1ZXXPlease include a note along with your return including your full name/address and order number and reason for returnLimoges Jewelry Customer Service
Contact Name and Title: S [redacted] Contact Phone: ###-###-#### According to our records customer called to cancel this order and we issued a credit for #for Shipping and Handling which is what we billed customer forThe cost of the item was a [redacted] offer which customer would need to reach out to [redacted] for the credit Limoges [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: S [redacted] Contact Phone: XXX-XXX-XXXX First we apologize for the delay of your refundWe have been advised that we were unable to credit the credit card account and therefore we needed to issue a check refund instead This refund should be mailed with in to business daysWe apologize for the inconvenience this may have caused you Limoges Jewelry Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept thisThe main reason being that they had no problem withdrawing the money from my account therefore they should have no problem putting the money back into my account! Again they are just giving me the runaround! I've been waiting since May 13th because their associates told me that is when it was depositedWhen I called back I was told that it takes 7-business days to show in my accountNow there's a problem and they want to send a check in 7-business days and my bank will require a week waiting periodThis is unacceptable! I want my money returned to my account in the way it was received Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We sincerely apologize for the inconvenience this may have caused you, your refund check has been mailed and you should be receiving this with in the next few business days Limoges Jewelry Customer Service
We first would like to apologize for the delay in the shipment of your order [redacted] We have reached out to our manufacturer and your order should be shipping with in the next to daysIt seems there was a processing delay at the manufacturer which delayed a few orders and for this we greatly apologize for the inconvenience this has caused youOnce your order has shipped you will receive an e-mail with tracking numberLimoges Jewelry Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX In response to your complaintAccording to our records we shipped all orders in question XXXXXXXXX - shipped on 4-Order #XXXXXXXXX shipped on 3-and XXXXXXXXX shipped on 3-Please verify your shipping address and we will replace your order as they must have been lost in the mail [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX In response to your complaintOur website states our day warranty period and this is also noted on the packing slip enclosed with orderWe do make exceptions if with in a reasonable amount of timeHowever, the original order was placed in December of which is passed [redacted] warranty/grace period We will however make a one time exception and replace the itemCustomer may return the item for replacement but must include a check or money order in the amount of $for return shipping Please ship to the following address: Limoges Jewelry Attn: Returns [redacted] Please include full name/address and order number and reason for return and we will process customers replacement accordingly Limoges Jewelry Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company grudgingly made a one-time exception to replace the broken item for me as long as I pay the shipping costs to return the item, and also the shipping for the replacementI am satisfied as long as I receive the same item, in better quality material Final Consumer Response / [redacted] (4200, 18, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I mailed the necklace with a check for return shipping on August 22, The whole thing was insuredTracking shows it was delivered to an individual at [redacted] on August 28, XXXX X:XX pmPlease see attached confirmation of delivery Final Business Response / [redacted] (4000, 20, 2015/10/07) */ Contact Name and Title: S [redacted] Contact Phone: XXX-XXX-XXXX Thank you for providing your return tracking numberWe have issued a replacement for then Name PendantOnce your order has shipped you will receive an e-mail with your tracking number Limoges Jewelry Customer Service
Contact Name and Title: SUZANNE [redacted] Contact Phone: [redacted] When a customer request to cancel an order it all depends on the stage of the order and in some cases we make an exception and cancel with the manufacturer which we were able to do in this case We were advised on 10-19-that customer requested to cancel and would be contacting Revdex.comCustomers order was cancelled as requested We apologize for any misunderstanding or inconvenience this may have caused customer Limoges [redacted] Customer Service
According to our records we show a pre paid label is being mailed to customer so they may return the item at no cost to themPrepaid tracking #1ZXXPlease include a note along with your return including your full name/address and order number and reason for returnLimoges Jewelry Customer Service
Contact Name and Title: S [redacted] Contact Phone: ###-###-#### According to our records customer called to cancel this order and we issued a credit for #for Shipping and Handling which is what we billed customer forThe cost of the item was a [redacted] offer which customer would need to reach out to [redacted] for the credit Limoges [redacted] Customer Service