Aloha,The Hawaii Prince Hotel Waikiki is currently advertising our 'Spring Into Summer' promotion fot the period of 4/1/15-9/30/ The rate for this promotion starts at $per night with a 3rd night free The $rate is the lowest rate available during the period, but is not available for all of the dates We have dates during out peak travel period starting at $per night, 3rd night free Our advertising campaign tagline was 'Starting rates from $per night, Marina category' to highlight where or rate offer starts from This is similar to an airline sayng that they have rates starting from $and the rate is not available for all of the dates that are noted on the promotion It is the same seat, but a different rate applies at different times or dates On our website, we do include our standard verbiage of "Some restrictions and blackout dates may apply."Unfortunately, the booking period selected by the guest does run during peak travel times, and we communicated the current rate of $to the guest However, the $rate is still currently available, and the availability of these rates can be checked by the guest through our online booking system or by calling our Reservations Office We apologize for the confusion We think the $per night rate with the 3rd night free is still a fantastic deal, and we would love to have the guest stay with our hotel Mahalo, and let us know of any further questionsSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I'm still waiting for the company the complete what they have promised me I received phone call from the director of restaurant on March 3, I was promised that I would receive a check the right amount of money that my parents should have received and a letter of apology in written formatIt has been days, I'm still waiting for their letter of apology and check with the right amount Sincerely, [redacted] ***
Aloha,The Hawaii Prince Hotel Waikiki is currently advertising our 'Spring Into Summer' promotion fot the period of 4/1/15-9/30/ The rate for this promotion starts at $per night with a 3rd night free The $rate is the lowest rate available during the period, but is not available for all of the dates We have dates during out peak travel period starting at $per night, 3rd night free Our advertising campaign tagline was 'Starting rates from $per night, Marina category' to highlight where or rate offer starts from This is similar to an airline sayng that they have rates starting from $and the rate is not available for all of the dates that are noted on the promotion It is the same seat, but a different rate applies at different times or dates On our website, we do include our standard verbiage of "Some restrictions and blackout dates may apply."Unfortunately, the booking period selected by the guest does run during peak travel times, and we communicated the current rate of $to the guest However, the $rate is still currently available, and the availability of these rates can be checked by the guest through our online booking system or by calling our Reservations Office We apologize for the confusion We think the $per night rate with the 3rd night free is still a fantastic deal, and we would love to have the guest stay with our hotel Mahalo, and let us know of any further questionsSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I'm still waiting for the company the complete what they have promised me I received phone call from the director of restaurant on March 3, I was promised that I would receive a check the right amount of money that my parents should have received and a letter of apology in written formatIt has been days, I'm still waiting for their letter of apology and check with the right amount Sincerely, [redacted] ***