The customer did have her vehicle towed to our shop and it was determined that an alternator was needed.It was presented in three was how to have the vehicle repaired, with a new atternator, with a rebuited one or,with a salvage oneThe latter was chosen because it would cost the least.The customer was informed that if hesalvage part was purchased by us we could not get our money back due to the policy of the salvage yard.I called Mrs [redacted] and had conversation of this event and have made things wrightShe has been given a refund and her key will be replaced
The customer did have her vehicle towed to our shop and it was determined that an alternator was needed.It was presented in three was how to have the vehicle repaired, with a new atternator, with a rebuited one or,with a salvage oneThe latter was chosen because it would cost the least.The customer was informed that if hesalvage part was purchased by us we could not get our money back due to the policy of the salvage yard.I called Mrs [redacted] and had conversation of this event and have made things wrightShe has been given a refund and her key will be replaced