Mc Henry Express Heating

Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Contact Name and Title: [redacted] service mana Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We did place it in the mail we will contact distributor today 03/18/and have them mail it directly to customer we did advise her that there are no energy credits on a 80% efficient furnace but does have a year Parts and year heat exchanger and year labor warranty usually takes distributor 2-business weeks to mail it Thanks [redacted] service manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was promised year guarantee after registrationIf I receive acceptable papers from distributor with waiver I will change my response Final Consumer Response / [redacted] (4200, 11, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) 3/25/ I have not yet received a waiver or the papers that should have been with the furnace indicating model, serial, and product name Note to business and consumer: You may attach, fax or email any documentation for this complaint to my attention [redacted] @chicago.Revdex.com.org Fax - XXX-XXX-XXXX Thank you Final Business Response / [redacted] (4000, 13, 2015/03/25) */ Again paper work is on its way takes 2-weeks coming from manufacture including warranty that was registered includes model and serial numbers also model and serial numbers are located in door of furnace

Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Contact Name and Title: [redacted] senior Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Mr[redacted] called said his furnace was not turning on and it was cold out, sent tech [redacted] R out around 9pm unit was a lennox we are dealer for them he quickly diagnosed problem advised customer of the problem even told customer the reason which was improper installation of PVC pipe did not have enough slant [redacted] told customer how much to replace part which was water logged customer told him to repair ( we don't repair first then hope to get paid) he was advise of all pricing also because he was a lennox client we did not charge him extra for after hours repair he was charged our service call of $and hour min of $and the part Mr [redacted] never asked for part that evening ever or we would have given it to him he did call us several weeks later to advise us that his credit card statement was over charged by $ which we looked and saw it was a error and fixed it that day then he asked us for part we don't keep parts we throw them out nightly as we have no use for them IF MR [redacted] WOULD OF WANTED HIS PART HE NEEDED TO ASK FOR THEM THAT EVENING we would have gladly left them also furnace was working perfectly when tech left and he has never called us stating other wise he was charged very fairly seeing how other companies charge $for a service call for service after pm Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called I did not say my unit was a Lennox so he could not have the part on him when he showed up he was only wearing a tool belt he never went out to his truck for a part I watched him for minthen came upstairs he was downstairs for min more came upstairs said unit was repaired he then went out to truck to make out the bill came back in for payment then leftI called him minlater asked for part never received partThe ad in the phone book says same price day or night also there was a first time caller discountNow on another note when I called about the bill [redacted] would not let me finish a sentence without breaking in with interruption after interruption it was impossible for me to make a point on anything this went on until the call ended I have never spoken to a more rude caller in my life this service dept.is run by thieves who cheat you out of your money and lie right to your face Final Business Response / [redacted] (4000, 9, 2015/01/28) */ That is a lie I told customer what the problem was, told him complete cost he told me to fix it I did, not once did he ask for part all lennox parts have tags on original part new part does not he never asked for the part he paid me I left he never called me min later nor did I get a voice mail I have years in the business and new exactly what the problem was if for any reason he thought I did not do my job WHY DID HE PAY ME we will not give him a refund as we did our job per invoice he can call another lennox dealer and see we changed the part and [redacted] was rude to him because he was very rude on the phone to [redacted] we guarantee our service because we were fast doesn't mean we didn't do our job thats just years in the field not year we clean up after our job and again if for any reason he thought we didn't do our job or he wanted part he needed to settle this before paying not weeks later his furnace is still working so we MUST have fixed it I think this customer wants something for nothing

Initial Business Response /* (1000, 5, 2015/03/18) */
Contact Name and Title: [redacted] service mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We did place it in the mail
we will contact distributor today 03/18/2015 and have them mail it directly to customer...


we did advise her that there are no energy credits on a 80% efficient furnace but does have a 10 year Parts and 0 year heat exchanger and 1 year labor warranty
usually takes distributor 2-3 business weeks to mail it
Thanks
[redacted] service manager
Initial Consumer Rebuttal /* (3000, 7, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised 20 year guarantee after registration. If I receive acceptable papers from distributor with waiver I will change my response.
Final Consumer Response /* (4200, 11, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
3/25/2015
I have not yet received a waiver or the papers that should have been with the furnace indicating model, serial, and product name.
Note to business and consumer:
You may attach, fax or email any documentation for this complaint to my attention.
[redacted]
[redacted]@chicago.Revdex.com.org
Fax - XXX-XXX-XXXX
Thank you
Final Business Response /* (4000, 13, 2015/03/25) */
Again paper work is on its way takes 2-3 weeks coming from manufacture including warranty that was registered includes model and serial numbers also model and serial numbers are located in door of furnace

Initial Business Response /* (1000, 5, 2015/01/21) */
Contact Name and Title: [redacted] senior
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Mr.[redacted] called said his furnace was not turning on and it was cold out, sent tech [redacted] R out around 9pm unit was a lennox...

we are dealer for them
he quickly diagnosed problem advised customer of the problem even told customer the reason which was improper installation of PVC pipe did not have enough slant. [redacted] told customer how much to replace part which was water logged customer told him to repair ( we don't repair first then hope to get paid) he was advise of all pricing
also because he was a lennox client we did not charge him extra for after hours repair he was charged our normal service call of $65.00 and normal 1 hour min of $65.00 and the part
Mr. [redacted] never asked for part that evening ever or we would have given it to him he did call us several weeks later to advise us that his credit card statement was over charged by $10.00
which we looked and saw it was a error and fixed it that day
then he asked us for part we don't keep parts we throw them out nightly as we have no use for them
IF MR [redacted] WOULD OF WANTED HIS PART HE NEEDED TO ASK FOR THEM THAT EVENING we would have gladly left them
also furnace was working perfectly when tech left and he has never called us stating other wise he was charged very fairly seeing how other companies charge $150.00 for a service call for service after 5 pm
Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called I did not say my unit was a Lennox so he could not have the part on him when he showed up he was only wearing a tool belt he never went out to his truck for a part I watched him for 5 min. then came upstairs he was downstairs for 10 min more came upstairs said unit was repaired he then went out to truck to make out the bill came back in for payment then left. I called him 10 min. later asked for part never received part. The ad in the phone book says same price day or night also there was a first time caller discount. Now on another note when I called about the bill [redacted] would not let me finish a sentence without breaking in with interruption after interruption it was impossible for me to make a point on anything this went on until the call ended I have never spoken to a more rude caller in my life this service dept.is run by thieves who cheat you out of your money and lie right to your face.
Final Business Response /* (4000, 9, 2015/01/28) */
That is a lie I told customer what the problem was, told him complete cost he told me to fix it I did, not once did he ask for part all lennox parts have tags on original part new part does not he never asked for the part
he paid me I left he never called me 10 min later nor did I get a voice mail I have 28 years in the business and new exactly what the problem was
if for any reason he thought I did not do my job WHY DID HE PAY ME
we will not give him a refund as we did our job per invoice
he can call another lennox dealer and see we changed the part
and [redacted] was rude to him because he was very rude on the phone to [redacted]
we guarantee our service because we were fast doesn't mean we didn't do our job thats just 28 years in the field not 1 year we clean up after our job
and again if for any reason he thought we didn't do our job or he wanted part he needed to settle this before paying not 2 weeks later
his furnace is still working so we MUST have fixed it
I think this customer wants something for nothing