Mc Luxury Travel

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me and to my clientThe timeliness of the response, and the lengths that the client and I have had to go to in order to obtain this reporting, however,? is beyond unsatisfactoryWhat a terrible experience this was! Regards, [redacted] ***

Our apologies for the delay in responding to this request.Through our standard year end process BAC has supplied the reporting requested directly to [redacted] at [redacted] as the client of BAC.Please let us know if there is anything further needed.Sincerely, Karen B#-###-####

Attached please find the Agent of Record letter, initially
provided to BAC October 28, 2015, which authorizes release of these documents to our agency.Also attached is correspondence directly from the group to your company, which has been ignored, and a copy of your company's response to the group describing your runout termsPlease refer to item #8, and send the client an invoice for the requested reporting
Regards, *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me and to my clientThe timeliness of the response, and the lengths that the client and I have had to go to in order to obtain this reporting, however,? is beyond unsatisfactoryWhat a terrible experience this was!
Regards, *** ***

Our apologies for the delay in responding to this request.Through our standard year end process BAC has supplied the reporting requested directly to *** *** at *** *** as the client of BAC.Please let us know if there is anything further needed.Sincerely, Karen B#-###-####

BAC is a benefit plan administrator working directly with clients and carriers? Unfortunately this individual is not a client of ours and we can not respond to inquires for confidential information from individuals who are not clients