MC Store Fixtures/Equipment Reviews (1)
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MC Store Fixtures/Equipment Rating
Description: Store Fixtures - Used
Address: 1101 S Whitney Rd, Muncie, Indiana, United States, 47302-9250
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Review: I purchased a $10000 audiometer (hearing test device) from this business. It was advertised as fully functional. I had the device tested by a certified technician after noticing it was not functioning correctly. It was determined to be malfunctioning. I requested a refund from MC Store Fixtures and they did not get back to me.Desired Settlement: Refund of purchase price.
Business
Response:
Business states that it was actually a $1,000 purchase. The item had a 14 day return policy that the consumer was aware of prior to the purchase. Consumer decided to contact the business through [redacted] two and a half months after the purchase to dispute the certification of the item. Certification was never advertised by the business. Consumer then decided to file a [redacted] dispute 3 months after the transaction. [redacted] found no merit to his claims and found in the business favor denying his request for a refund. Funds that were on hold were then released to the business. Business followed proper policies and procedures and there was no misleading the customer regarding the certification of the unit in question.