MC2 Data Reviews (%countItem)
MC2 Data Rating
Address: 7154 N University Dr # 70, Tamarac, Florida, United States, 33321-2916
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Address: 7154 N University Dr # 70, Tamarac, Florida, United States, 33321-2916
Phone: |
Show more...
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Web: |
|
E-mails: |
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Add contact information for MC2 Data
I want my money back. Rip off company. Dont do it
Our Customer Service system shows Janice visited our website and registered for a 5-day trial membership with recurring monthly billing of $39.97 until cancelled. After the trial period ended, the account would remain active and accessible to the customer on a monthly basis for $39.97 per month, until she elected to cancel the account. Customers may cancel their account at any time and immediately stop future billing. Cancellations are very easy to process, including calling our Customer Service department and speaking with a live representative 7 days per week, leaving us a voice mail, or by sending us an email. Cancellations are processed immediately upon receipt. She did not contact us or submit a cancellation request until 5/13/2020 when she called our Customer Service department and requested a refund. From that call, we already refunded the account and had let her know. We emphasize this account purchase and billings were valid and conducted per the customer's purchase terms. By having already issued the full refund, we consider this issue closed.
they keep charging me and taking $39.97 out of my account and I am unable to contact them to find out why they keep doing this even though I am not using this service. I only signed up for the $1.00 one time search there was nothing stated about a reoccurring charge of any type. thank you.
Senior citizen on fixed income. They got me for $39.99. Free trial is 48 hrs. Read the small print.
Horrible data and even worse experience. They offer 100% satisfaction guarantee but the only thing they truly guarantee is they will charge your credit card every month $39.97 even if you never return to their site after an initial records search and report. They would only credit us back one month when we did call, and would not honor their 100% satisfaction guarantee to refund the prior month with ZERO activity. We will be sending certified letter to them and copying State Attorney Generals Office in FL to report this.
Be careful of this company. They advertise they charge $1.00 per search, but hide the $39.97 they actually charge you.
Hello there are several issues with this company. First I did a google search for private records on myself because I needed some information. The cost was one dollar which I paid. No where did I gree to pay a 39.97 fee and the information received was totally incorrect. They advertise divorce records and there was nothing there in addition to grossly inaccurate information. When I saw the additional charge I immediately contacted my bank who cancelled my debit card. I was issued a new one. I contacted the company and was offended by their replies and their refusal to refund monies I did not authorize. No where on their page does it list that information so it is sneaky and poor business practice. I want the fee refunded to me and I want them to make the information available at the beginning I NEVER click any button to agree to such on any website.
Thank you
Product_Or_Service: Private Record
Order_Number: Nonapplicable
Account_Number: Nonapplicable
Refund I want a complete refund of $39.97.
Dear Revdex.com, thank you for sending ***'s comments. We have researched the account history and found the account registration and charges were valid. There is no indication of fraud.
According to our records, the account was created on 2/3/2020. As part of the registration process, the customer agreed to be billed a one-time trial membership fee of $1.00, as well as a monthly recurring membership fee of $39.97 until the account is cancelled. Upon registration, each member is sent a welcome email which confirms the account is active, provides the membership site log on information, reiterates keys terms of the membership and provides the date when the trial ends so the customer is clear on when they should cancel to avoid further billing.
Customers may cancel their account at any time and immediately stop future billing. Cancellations are very easy to process, including calling our Customer Service department and speaking with a live representative 7 days per week, leaving us a voice mail, or by sending us an email. Cancellations are processed immediately upon receipt. She did not contact us or submit a cancellation request until 2/6/2020. The account was cancelled and as a courtesy, we had already provided a $39.97 credit to her account yesterday on 2/11/2020. She should see that post within 3-5 business days. By issuing the full refund, we consider this issue closed.
Feb 13, 2020, 4:51 PM (17 hours ago)
to me, Ms
This is not acceptable. I DID NOT APPROVE THAT CHARGE. My bank is also reviewing and I did receive an email after filing that I was getting my full refund. They do not state anything clearly and it is all hidden. Again, I am a highly educated individual and I know how to read. That was not on their website. Period. So you want my response? Their answer is unacceptable. I will wait to see if I receive the refund they promised and if I don't I will take the matter to my attorney.
Thanks
As we have already refunded $39.97 on 2/11/2020, we consider this issue closed.
THIS BUSINESS STOLE MONEY OUT OF MY ACCOUNT THEY STOLE $39.97FROM MY 7 ELEVEN TRANSACT CARD ON THE DATE OF 11-25-19.
THEY LIED AND SAID I DID A DEBIT SIGNATURE TRANSACTION PLEASE HELP ME RETRIEVE MY MONEY HERE IS THE INFORMATION FROM THE ACCOUNT THEY STOLE FROM PRIVATERECORDS NET XXX-XXXXXX FL
Posted on November 25, 2019 at 12:42AM
Memo: Debit: Signature purchase from XXXXXXXXXXXXXXX PRIVATERECORDS NET XXX-XXXXXX FL XXXXXXXX XXXXXXXXXXXXXXX
Card ending in 6149
$39.97
MY PHONE NUMBER IS XXX-XXX-XXXX AND MY EMAIL IS ***@GMAIL.COM
I WANT MY MONEY BACK ON MY ACCOUNT AND BACK ON MY CARD
Our Customer Service system shows *** visited our website and registered for a 7-day trial membership with recurring monthly billing of $39.97 until cancelled.
After the trial period ended, the account would remain active and accessible to the customer on a monthly basis for $39.97 per month, until she elected to cancel the account.
Customers may cancel their account at any time and immediately stop future billing. Cancellations are very easy to process, including calling our Customer Service department and speaking with a live representative 7 days per week, leaving us a voice mail, or by sending us an email. Cancellations are processed immediately upon receipt.
She did not contact us or submit a cancellation request until 11/24/2019 when she called our Customer Service department and requested a refund.
*** requested a refund of all charges. We do not understand why she did not contact us earlier to cancel her account while it remained open and billable, if she no longer intended to maintain the account.
We processed as a courtesy, a refund for $39.97. We emphasize this account purchase and billings were valid and conducted per the customer's purchase terms.
By issuing the full refund, we consider this issue closed. Thank you.
Britt Brat
Thu, Dec 12, 3:18 PM (16 hours ago)
to me
THANK YOU THEY HAVE REIMBURSE ME FUNDS
I don't know what in the *** you think you are doing but I did not complete my search because I did not have money like that to burn even I needed i
POS DEBIT PRIVATERECORDS NET XXX-XXXXXX FL Misc. debit $39.97
I was looking for my father's grave and when I saw they wanted 39.97 I did not finish the purchase. I backed out.Then today they charge my checking acct. and overdrew my checking acct almost $30.00 The money I had in my acct was for a debit going through on the 28th. I am on social security and I have no money at all until 9/3/19. I want this charge dropped off my checking acct ASAP - NOW. I will do a stop payment at my bank.
I want t hat 39.97 charge dropped from my Chase bank acct. It is pending as of tonight and it better not post to my acct or the whole world will know what a crook co, they are. I did NOT approve or complete that charge.
Thank you for notifying us of this customer's complaint. We would like to share the information we found regarding customer's account. According to our records, the account was created on 8-25-2019. As part of the registration process, the customer agreed to be billed a one time trial membership fee of $1.00 as well as a monthly recurring membership fee until the account is cancelled. Our pricing information and terms are clearly displayed on our registration page, and we require each member to agree to the terms of use and pricing information, prior to registering the account. A welcome email is sent to every member upon registration, confirming the account is active, and providing the website login information.
Our welcome email also includes the trial expiration date so the member will know exactly when to cancel; if they do not wish to be billed after the trial expires. Additionally, our customer service department offers live phone support 7 days a week.
The customer emailed us about their account on X-XX-XXXX and we refunded $39.97 the same day and let the customer know. It is unfortunate that the customer still filed a complaint but as we already provided a refund and cancelled the customer's account, we consider this complaint resolved.
(The consumer indicated he/she ACCEPTED the response from the business.)
a refund is pending in my checking acct. the charge posted but the refund is still pending. can you make them post it? a hurricane is coming right at me and I have zero money. no cash at all!
I checked my information on this website and found they reported an eviction fraudulently. This eviction was supposed from *** reported 3/2010. I left this apartment on 8/1/2010 when my lease expired in good standing. I was not evicted. I told this to the representative at Private Records on July 30, 2019 and he said they had no control over the information on their website! And I had to remove it, they couldn't. They sent me a link after I requested it twice and it did not delete the information.
Also, there is a bankruptcy that I filed in 2006 on my record. When I filed the bankruptcy, my bankruptcy attorney told me it would be off my record in 7 years, which is 2013. Therefore, reporting this on their website is also fraudulent. When I told this to the PrivateRecords representative on July 30, again he said they have no control over what appears on their website!
I would like this information deleted from my record by PrivateRecords.net and I would like to be able to enter the site in order to verify that it was deleted.
Product_Or_Service: Information data
Other (requires explanation) I would like the eviction and the bankruptcy removed from the PrivateRecords.net website by PrivateRecords. It is fraud and they should be held responsible. Also I would like to be able to enter the privaterecords.net website to verify the bankruptcy and eviction data was deleted. They said I had to remove my complete record, which is ridiculous. What if I had an old friend or relative trying to reach me? Taking my complete record down would not allow them to contact me.
Thank you for alerting us of the consumer's concern. Ms. M reached out to us on July 30, 2019 regarding her data on our website.
To clarify, we receive data from many data sources and aggregate this data for display on our consumer friendly website. We handle millions of fields of regularly day to day. We only display information as it is reported to us. Although a vast majority of the data we process is accurate and up to date, due to the nature of changes in data, on occasion, data reported to us may have changed or contain clerical errors unknown to us. We welcome reports of these changes or potential errors from knowledgeable sources. We have a publicly available way to remove information on our site which we direct users to if they want to remove their information. We do not have a way for a consumer to remove only a portion of their information.
In Ms. M case, we received this data from a data provider and after investigating this issue we have not determined yet if this was old data or bad data. However, we promptly removed her information from our website on August 12, 2019. As her information is removed from our website, we consider this complaint resolved.
Wed, Aug 21, 10:25 PM (12 hours ago)
to me
Thank you for your quick response. I requested in my complaint that privaterecords.net allow me access to the website so I can confirm that my information was deleted. They did not grant my request. Please advise if I can get access to the website so I can verify that my information has been deleted. Thank you
We've previously removed information about the Ms. M when she provided it to us on August 12, 2019.
She cites other names she has used but did not provide them. We suggest using our normal method to remove information which is a link in the footer of our website named "Remove my info". You do a search, select yourself and you are able to remove your own information. The direct link is the following. As you have done before, you can confirm that the information is removed without an account.
https://www.privaterecords.net/optOut/name/landing
Sep 23, 2019, 9:07 PM (11 hours ago)
to me
Please be advised that I withdraw my complaint against PrivateRecords.net because I was able to successfully remove my information from their website. I will check it periodically and make sure it doesn't appear again. Thank you for your help.
Cannot cancel my subscription in a timely manner.
I purchased services with this company on 6/10/19. When I went to cancel subscriptioni was given a number to call in which no one answers so I will be billed for a full monthly subscription. I believe this is a fraudulent company attemptatt to take my money
I would like my subscription to be canceled to avoid unnecessary fees!
Our Customer Service system shows the customer visited our website and registered for a trial membership on XXXX-XX-XX.
She called and emailed us to cancel the morning of XXXX-XX-XX. We cancelled her account at 2019-06-11 09:50:53 AM PST and sent an email confirmation that her account was cancelled.
We provide multiple ways to reach us via both call and email, 7 days a week. When all of our customer support representatives are on calls a user can wait, leave a voicemail or email. This customer left a voicemail and sent an email.
By promptly cancelling her account within 30 minutes of her voicemail and email, we consider this issue closed. Thank you.
I am currently being charged for service that I have not been happy with.
I am currently being charged for service I am not happy with.
I would like you guys to stop charging my card
Our Customer Service system shows customer visited our website and registered for a trial membership with recurring monthly billing of $39.97 until canceled.
After the trial period ended, the account would remain active and accessible to customer on a monthly basis for $39.97 per month, until elected to cancel the account.
Customers may cancel their account at any time and immediately stop future billing. Cancellations are very easy to process, including calling our Customer Service department and speaking with a live representative 7 days per week, leaving us a voice mail, or by sending us an email. Cancellations are processed immediately upon receipt.
The customer contacted us by phone on May 20, 2019 and we cancelled her account while she was on the phone. This is the first time we are hearing of a request of refund for the charges on her account but we have processed as a courtesy, a refund of $79.94. We emphasize this account purchase and billings were valid and conducted per the customer's purchase terms.
By issuing the full refund, we consider this issue closed. Thank you.