Neither our written documents nor
our sales staff’s recollections are in agreement with Mr***’s complaint
Furthermore, we feel that engaging in an online “he said, she said” type argument is
both unprofessional and counter-productive.
Mr*** had a life-time factory warranty against defects. The factory investigated his claim that the
tire was defective and determined that the cause of the blowout was road hazard
and they will not replace the tire. The
warranty is the factory’s not the store’s.
However, in an attempt to benefit our customer we have offered a
reduction in future services. We have no
further offer
Our records do indicate that Mr
*** purchased tires at Onsale Tires & Accessories however; we were not
able to verify the rest of Mr***’s complaint. The salesperson, who was Charles S*** not
Johnny, would have never mentioned a factory warranty on
tires. A factory warranty for any tire is a lifetime
warranty; a factory warranty is protection against factory defect but not
against a road hazard. Also, high tire
pressure will not cause a blowout. Mr
***’s tire was tested by the factory; his blowout was found to have been
caused by road hazard
Customer satisfaction is our goal
here at Onsale Tires and we wish to reward loyal customers. So, even though Mr***’s blowout was not
covered by any warranty we would like to offer a 10% discount on his next
purchase of tires and will include free road hazard warranties
We are rejecting this response because: We are disappointed for the dishonesty of the manager (Charles S***) and the salesperson whom we talked to (Johnny), The only day we spoke to Charles S*** was on the 20th of November, and the 9th of December when we tried to pick up the defected tire, The rest of the time my grandfather was in contact with Johnny and never spoke to CharlesJohnny sold us the original two tires on the 17th of November and we were told that the tires had the day factory warrantee. The reason why my grandfather was in contact with Johnny was because he asked for someone who speaks Spanish (since he is not fluent in English and blind)So I'm not sure why Charles is saying that we never spoke to Johnny ( how is it possible to know an employees name (Johnny) if Charles is saying that we never spoke to Johnny. The Day we went in to pick up the defected tire we were speaking to Johnny, when Charles interrupted and began to put his input in the issue , my grandfather cut him off and told him that he was speaking to Johnny and not CharlesWhat is the reason for not wanting to return the defected tire ,when my grandfather talked to Johnny , and Johnny said that the truck would return the defected tire to the store ( and that it had arrived at the store) Is there a reason why the company does not want to return the tire even thoughwe paid for the tire and they know belongs to us?Attached is a photo of the tire after it exploded, and if the company does not want to pay for the tires, we are in the right that they return the defected tire because it belongs to us.We appreciate the attention and help from the Revdex.com so that this type of company's , can keep their word on the product and its guarantee. Once again we are angry with this type service and would like a refund of the tires and the road hazard warrantee that we were forced to buy, The company offering to give us a 10% discount on a future purchase and free warrantee , but we will not return to onsale tire after the bad service we received
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
In attempt to bring this matter to a close you are offering us a 10% discount correct ? Wow ! That really helps out! Not! We lost about dollars with your company it is ubsurd that that's all the company has to offerWe want our money back and the tire and that's final! it is Johnny's fault that you are unable to return the tire he spoke to my grandfather and after being weeks out of contact with my grandfather Johnny told him that the tire was back in the store and we could pick it up at any time How is this not being deceitful ? You lied to us thinking that we would not return to the tire and when we go pick it up Johnny says/ stutters that he never said thatCharles the store manager is being deceitful by saying that we never spoke to Johnny Tell me how this isn't being deceitful? Johnny the salesperson is being deceitful by saying that he never spoke about a day warranty that was on both tires ? We get it ! You just can't return the money because you can not help the customer Therefore we will continue to reject your offer !
Regards,
*** ***
I’m very sorry we aren’t able to
return Mr***’s tire to him but there is no deceitful reason as he
implies. We simply cannot return the
tire because the factory does not return them to us. I ask Mr*** to please remember that the
decision that the tire was not covered under the warranty was not made by our
store; it was made by the factory. Again,
in an attempt to offset Mr***’s loss we offer to discount any further purchase
with us
Dear Business Bureau; Dear Business BureauI understand that these are the holidays and perhaps are not , taking the time to investigate the case furthermore, you have only acted as a third party who is passing our response to Onsale, and Onsale's response back to us. After explaining the events that have happened between the employee and the business , we have not heard your input in the case and as a business Onsale is trying to benefit themselvesWe have provided a photograph of the affected tire after the blowout, which exploded at a low speed of 35mphIf the incident had occurred at a higher speed, (being a front tire ) we would be talking about greater consequences rather then the cost of the tire( which we would like refunded and or the affected tire belongs to us( we have a receipt to prove that the tire belongs to us )But we ask ourselves,,,, What is the reason why the store does not want to return the tire if we paid for the tire and it belongs to us? if I as a client does not have the right to reclaim the tire,,, why does the company not want to return the tire!? Or is the company afraid of bigger consequences? I hope that the business bureau analyzes and give a final verdict and is not just serving as a third partyBecause all the client wants Is a good experience ,service , and our rights We appreciate your attention and Happy Holidays! Regards, *** ***
Regards,
*** ***
Neither our written documents nor
our sales staff’s recollections are in agreement with Mr***’s complaint
Furthermore, we feel that engaging in an online “he said, she said” type argument is
both unprofessional and counter-productive.
Mr*** had a life-time factory warranty against defects. The factory investigated his claim that the
tire was defective and determined that the cause of the blowout was road hazard
and they will not replace the tire. The
warranty is the factory’s not the store’s.
However, in an attempt to benefit our customer we have offered a
reduction in future services. We have no
further offer
Our records do indicate that Mr
*** purchased tires at Onsale Tires & Accessories however; we were not
able to verify the rest of Mr***’s complaint. The salesperson, who was Charles S*** not
Johnny, would have never mentioned a factory warranty on
tires. A factory warranty for any tire is a lifetime
warranty; a factory warranty is protection against factory defect but not
against a road hazard. Also, high tire
pressure will not cause a blowout. Mr
***’s tire was tested by the factory; his blowout was found to have been
caused by road hazard
Customer satisfaction is our goal
here at Onsale Tires and we wish to reward loyal customers. So, even though Mr***’s blowout was not
covered by any warranty we would like to offer a 10% discount on his next
purchase of tires and will include free road hazard warranties
We are rejecting this response because: We are disappointed for the dishonesty of the manager (Charles S***) and the salesperson whom we talked to (Johnny), The only day we spoke to Charles S*** was on the 20th of November, and the 9th of December when we tried to pick up the defected tire, The rest of the time my grandfather was in contact with Johnny and never spoke to CharlesJohnny sold us the original two tires on the 17th of November and we were told that the tires had the day factory warrantee. The reason why my grandfather was in contact with Johnny was because he asked for someone who speaks Spanish (since he is not fluent in English and blind)So I'm not sure why Charles is saying that we never spoke to Johnny ( how is it possible to know an employees name (Johnny) if Charles is saying that we never spoke to Johnny. The Day we went in to pick up the defected tire we were speaking to Johnny, when Charles interrupted and began to put his input in the issue , my grandfather cut him off and told him that he was speaking to Johnny and not CharlesWhat is the reason for not wanting to return the defected tire ,when my grandfather talked to Johnny , and Johnny said that the truck would return the defected tire to the store ( and that it had arrived at the store) Is there a reason why the company does not want to return the tire even thoughwe paid for the tire and they know belongs to us?Attached is a photo of the tire after it exploded, and if the company does not want to pay for the tires, we are in the right that they return the defected tire because it belongs to us.We appreciate the attention and help from the Revdex.com so that this type of company's , can keep their word on the product and its guarantee. Once again we are angry with this type service and would like a refund of the tires and the road hazard warrantee that we were forced to buy, The company offering to give us a 10% discount on a future purchase and free warrantee , but we will not return to onsale tire after the bad service we received
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
In attempt to bring this matter to a close you are offering us a 10% discount correct ? Wow ! That really helps out! Not! We lost about dollars with your company it is ubsurd that that's all the company has to offerWe want our money back and the tire and that's final! it is Johnny's fault that you are unable to return the tire he spoke to my grandfather and after being weeks out of contact with my grandfather Johnny told him that the tire was back in the store and we could pick it up at any time How is this not being deceitful ? You lied to us thinking that we would not return to the tire and when we go pick it up Johnny says/ stutters that he never said thatCharles the store manager is being deceitful by saying that we never spoke to Johnny Tell me how this isn't being deceitful? Johnny the salesperson is being deceitful by saying that he never spoke about a day warranty that was on both tires ? We get it ! You just can't return the money because you can not help the customer Therefore we will continue to reject your offer !
Regards,
*** ***
I’m very sorry we aren’t able to
return Mr***’s tire to him but there is no deceitful reason as he
implies. We simply cannot return the
tire because the factory does not return them to us. I ask Mr*** to please remember that the
decision that the tire was not covered under the warranty was not made by our
store; it was made by the factory. Again,
in an attempt to offset Mr***’s loss we offer to discount any further purchase
with us
Dear Business Bureau; Dear Business BureauI understand that these are the holidays and perhaps are not , taking the time to investigate the case furthermore, you have only acted as a third party who is passing our response to Onsale, and Onsale's response back to us. After explaining the events that have happened between the employee and the business , we have not heard your input in the case and as a business Onsale is trying to benefit themselvesWe have provided a photograph of the affected tire after the blowout, which exploded at a low speed of 35mphIf the incident had occurred at a higher speed, (being a front tire ) we would be talking about greater consequences rather then the cost of the tire( which we would like refunded and or the affected tire belongs to us( we have a receipt to prove that the tire belongs to us )But we ask ourselves,,,, What is the reason why the store does not want to return the tire if we paid for the tire and it belongs to us? if I as a client does not have the right to reclaim the tire,,, why does the company not want to return the tire!? Or is the company afraid of bigger consequences? I hope that the business bureau analyzes and give a final verdict and is not just serving as a third partyBecause all the client wants Is a good experience ,service , and our rights We appreciate your attention and Happy Holidays! Regards, *** ***
Regards,
*** ***