In response to the letter we received from [redacted] ***: This customer is not the original purchaser of the equipment that was installed in the homeThe warranty on the equipment is for the original purchaser, the previous homeownerWe were going to honor the warranty through the previous owner’s nameAfter pressure testing the unit, we found that the evaporator coil needed to be replaced and the unit needed to be recharged The evaporator coil was not registered along with the other equipment, therefore, it only had a year warrantyThe equipment was installed in 2009, so the coil was out of warranty at this time of serviceThe bottom line being that us at McArthur & Sons, Incwere wrong about the coil being under warranty, which was told to the customer previouslyWe were willing to “eat” the costs of the coil not being under warranty since it was our fault on that endThe cost to repair this unit was $1014.00, the customer did not want any part in understanding that was the actual cost and he could not be reasoned withWhen I was there for the service, I handed the phone to [redacted] ’s wife, whom accidentally hung up on [redacted] That relayed to a misunderstanding of [redacted] thinking that I hung up on him due to being upset, which was not the caseThe owner of McArthur & Sons, Inc, [redacted] , offered [redacted] a discounted price for the repairs of $ [redacted] did not agree with that price, eitherThe customer sent text messages and voice mails ranting and raving about what a terrible company we are, when in reality, we did our best to accommodate himHe proceeded to leave a threatening voice mail stating that he will make sure our company name will be destroyed by himAfter that, us as a company had to take a step back and revaluateMcArthur & Sons, Incwanted no part of dealing with a customer whom cannot be reasoned with and threatening, when we basically gave him a 50% discount on the serviceWe do have the voice mails saved, just in case the Revdex.com would like to access them Thank you, [redacted] ***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My Responce to this Drivel, is simply this, These people could not tell the truth to save there lives, they can say what they want, and you folks out there can believe what you want, but all I am tellin you, is what I have experienced with this company,this jon fella hung up on me , lied to me and my wife, on every occasion we came into contactI then called his boss he then offered to do it for we DID agree on this price, although I stll felt like I was being taken for a ride, and told him so in a voice message , and a text, both very cival and no cursing, but agree we did, I then recieved a nasty voice message from him stating that they were once again not going to live up to there word.something ive come to expect from these people, and if they have some message from me threatening to single handedly detroy some mcarthur empire, I would love to hear it, because it sounds to me as if someone has been watching to much TVas for destroying there So called Reputation? they will do that all by themselvesthey could offer to do it for FREE and I would refuse because I do not trust there Word nor there ability , I have since hired a more reputable company to identify and repair the problem and as susspected they found the REAL problem and have repaired it, which comes as no suprise to methe only reason I called mcarthur in the first plase was because there name was on the stickers on the unit, but NEVER again, I have learned my lesson from this Companyshould you choose to use them Good Luck , because if you are dissatisfied with there service in any way God help you, because they will do all to cover there butts and make you look like the bad guy for calling them on itBuyer BEWARE!Regards, [redacted] ***
In response to the letter we received from [redacted] ***: This customer is not the original purchaser of the equipment that was installed in the homeThe warranty on the equipment is for the original purchaser, the previous homeownerWe were going to honor the warranty through the previous owner’s nameAfter pressure testing the unit, we found that the evaporator coil needed to be replaced and the unit needed to be recharged The evaporator coil was not registered along with the other equipment, therefore, it only had a year warrantyThe equipment was installed in 2009, so the coil was out of warranty at this time of serviceThe bottom line being that us at McArthur & Sons, Incwere wrong about the coil being under warranty, which was told to the customer previouslyWe were willing to “eat” the costs of the coil not being under warranty since it was our fault on that endThe cost to repair this unit was $1014.00, the customer did not want any part in understanding that was the actual cost and he could not be reasoned withWhen I was there for the service, I handed the phone to [redacted] ’s wife, whom accidentally hung up on [redacted] That relayed to a misunderstanding of [redacted] thinking that I hung up on him due to being upset, which was not the caseThe owner of McArthur & Sons, Inc, [redacted] , offered [redacted] a discounted price for the repairs of $ [redacted] did not agree with that price, eitherThe customer sent text messages and voice mails ranting and raving about what a terrible company we are, when in reality, we did our best to accommodate himHe proceeded to leave a threatening voice mail stating that he will make sure our company name will be destroyed by himAfter that, us as a company had to take a step back and revaluateMcArthur & Sons, Incwanted no part of dealing with a customer whom cannot be reasoned with and threatening, when we basically gave him a 50% discount on the serviceWe do have the voice mails saved, just in case the Revdex.com would like to access them Thank you, [redacted] ***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My Responce to this Drivel, is simply this, These people could not tell the truth to save there lives, they can say what they want, and you folks out there can believe what you want, but all I am tellin you, is what I have experienced with this company,this jon fella hung up on me , lied to me and my wife, on every occasion we came into contactI then called his boss he then offered to do it for we DID agree on this price, although I stll felt like I was being taken for a ride, and told him so in a voice message , and a text, both very cival and no cursing, but agree we did, I then recieved a nasty voice message from him stating that they were once again not going to live up to there word.something ive come to expect from these people, and if they have some message from me threatening to single handedly detroy some mcarthur empire, I would love to hear it, because it sounds to me as if someone has been watching to much TVas for destroying there So called Reputation? they will do that all by themselvesthey could offer to do it for FREE and I would refuse because I do not trust there Word nor there ability , I have since hired a more reputable company to identify and repair the problem and as susspected they found the REAL problem and have repaired it, which comes as no suprise to methe only reason I called mcarthur in the first plase was because there name was on the stickers on the unit, but NEVER again, I have learned my lesson from this Companyshould you choose to use them Good Luck , because if you are dissatisfied with there service in any way God help you, because they will do all to cover there butts and make you look like the bad guy for calling them on itBuyer BEWARE!Regards, [redacted] ***