McAtee Appraisal Service

Despite compelling evidence, Mr [redacted] seems to take the position of unwillingness to accepting responsibility Evidence is as follows: 1) One Hour Air Conditioning & Heating maintenance call did not correctly reposition the damper as evidenced by their September Evaporative Cooler Maintenance Checklist 2) Incorrect position identified by [redacted] 3) This position of the damper caused overheating of the furnace during our four month's absence from the residence (mid September through January 28) resulting in cracks to the heat transfer unit These cracks were identified in pictures which were viewed by myself, my friend, and three representatives of [redacted] as reported in [redacted] 's letter.Our furnace, which was installed in 2002, has a year Warranty Certificate on the heat transfer unit in the furnace where cracks were identified Conditions of the Warranty Item 9: "Proof must be supplied that the equipment has been properly maintained." One Hour Air Conditioning and Heating did not properly maintain the equipment by not correctly positioning the damper Therefore, we are unable to exercise the warranty

To whom it may concern;Everyday across America, business owner’s dreams fail when they need to close their businessesManyof the business failures are because the owner does not understand their business or makes bad financialdecisionsUnfortunately, this happened this past winter, here in Phoenix.The former owner of the One Hour Franchise in Phoenix made a decision to sell the assets of hiscompany, of which the phone number was one of the assetsWe did not assume any liabilities nor agreeto honor any outstanding coupons, unless they matched the terms we offer.As you may or not be aware, as with thousands of franchises across the country, each franchise location isindependently owned and operated and many offers are only available at participating locations.Running a successful HVAC business for many years, we have learned that discounting a product belowour cost is not a wise business decisionWe pay our technicians a flat rate of $to do a tune-upOn topof those wages we then need to pay the employers portions of the taxes, their health insurance other costs.Now, add in the cost of putting a truck on the road, that is fully inventoried, insured, making sure it hasfuel to run and all the other costs, we barely break-even at $70.On top of those hard costs we also ensure that all of our employees go through an intensive trainingprocess, are drug tested both at hire and randomly throughout the yearEveryone of our field personnelhave a national federal background check run to ensure our customers are kept safeAll of our techniciansare in a clean, company provided uniform, have been issued an ipad so they can have access to thecustomers history and cell phones to communicate with the office, management and other team members.All of these items cost moneyIf we were to go out and do a call for $20, we would soon be out ofbusinessWe, like the former business do offer gift cards, with the disclaimer only for repairs,installations or system accessories onlyWe still need to cover our cost to get a fully trained and outfittedemployee to the customers home.Please be assured we will not send this customer to collections over $We will instead write it off ourbooksWe will also mark this customer as a “do not service” customer, as we are obviously not the typeof company they want to use.If the customer would like to pay the $charge we would be glad to accept their payment and beavailable to offer them service in the futureEither way, please let us know.Sincerely,Larry T [redacted] PresidentN & L Investment Corp.Dba: Pitzer’s One Hour A

To whom it may concern;Please accept this as our final response to Ms [redacted] complaint Our technician did not damage Ms [redacted] ’s unitAs explained in our first letter, the unit was not cooling when we arrived Our technician did not try to sell the homeowner a new unit Ms [redacted] did not buy a warranty policy for $What she signed up for was a maintenance program on her air conditionerA cancellation request has been sent in for this money to be refunded.Again, this will be our final responseSincerely,Larry T [redacted] Tell us why here

Please see previous responseThis correspondence changes nothing

To whom it may concern,I am in receipt of the letter that Mr& Mrs [redacted] sent to my corporate office, the Revdex.com and the YCCA.The allegations of unethical conduct are very strong and I wish to respond promptly, professionally and accuratelyI strongly disagree with those charges and hope the following will clear up those thoughts.I have reviewed both the statements in the letter and our customer service history in our computerI have also spoken to the technician, who diagnosed the furnaceIn reviewing the history, I noticed that the technician who was out on the initial repairs last summer was Ragen H [redacted] , who is not longer with usAlthough Ragen was a good technician, I believe he may have done a dis-service in making those initial repairsWhen a system is more than years old, a decision has to be made whether investing money in repairs is a good idea or notIn reading the notes from the initial call, I saw that it was noted that the compressor has a large amount of rust on it and it was surmised that rust was caused because the unit is located under the edge of the roof where water has apparently been pouring on the unitMaybe Ragen had the discussion with the client, maybe not, but investing the large amount of money they did in repairs on a unit as old as theirs was, in my opinion, maybe not the best thing to have done.Secondly, John J [redacted] , who was the technician out later and the one who found the discoloration on the heat exchanger, is a technician who has been with my company for over yearsJohn is an honest man who is well trained and a professional at every level.Because we want to offer the highest level of service to our customers we invest heavily in trainingOur company has hired Ellis Prach, multiple times, who is an expert when it comes to heat exchangersHe has been called on many times as an Expert Witness in cases where a defective heat exchanger caused damage, a fire and even death( [redacted] )John has attended classes taught by Ellis and has been certified in this area of expertiseIf John says there is a problem with the heat exchanger, I believe him and I trust himI called him prior to writing this letter and spoke to himHe told me that he used a borescope to get up inside the furnace when doing his inspection and is 100% positive that what he found is exactly what he describedJust because CO is not present is not a an indicator that John was mistaken.The ***’s are not the first customer to have doubted our findingsThe company they called to get a second opinion are not the first to miss seeing what we have foundThat is not surprising, considering they have not had this training.Regarding the requested refund; We have sent a request to Direct Energy, the parent company of our franchise directing them to refund any pro-rated portion of the agreement that was signed last JuneI do not know how much, if any the refund will be, but the request was sent via e-mail to [redacted] at 3: PM on Tuesday, March 7thDirect Energy will be in contact with the homeowners regarding any remaining refund.As far as refunding any monies paid to another company who has disputed our findings, my offer is thisHave the other company come out and have us there at the same timeWe will show them, and you, our findingsIf we cannot show what we found we will refund the cost of their call(s)But if we do find and can show the aforementioned wear, we will not issue a refundIn closing, as I started out this letter with, I am very serious about our reputationOur company won the Torch Award for Ethics in April of last yearWe are a company that operates with the highest level of integrity and we take our role as a member of the home-service community very seriously.Thank you for your time and that you shared your concerns with me.If you would like to discuss this further, my contact info is below

4/19/ Previous owners of the company replaced the Flickinger’s package heat pump hvac system11/30/ Service history shows that there was a repair call ran on the unit by the previous ownersProceeded with diagnostics and found sensing bulb tube broken off from sensing bulb.Notified office to order the following items under warranty:-outdoor txv -bi flow filter drier.12/2/ Service history shows that there was a repair call ran on the unit by the previous owners -recovered refrigerant -removed existing outdoor txv.-installed new outdoor txv -removed and replaced filter drier.-vacuumed system to remove moisture -recharged system to factory settings-fixed condensate drain layout under workmanship warranty.-tested system in heating and cooling.2/1/ Pitzer’s acquired the OHAC business on 2/1/17.2/8/ Customer called with NO HEAT repair call Performed no heat diagnostic on package Lennox heat pumpVerified thermostat operations and power to unit.Found unit to be cut out and low pressure.Checked refrigeration levels Found no refrigerant in unit.Recommend re-schedule for leak search under warranty.Heating and cooling are not operational at this time.2/9/ Returned to perform leak search Preformed leak checked on package hp LennoxFound leak at bypass tube at the suction lineRepaired leakPressurize system with nitrogen in at psi for five minutes.After pressurization put unit into a vacuum to remove moisture.After vacuum filter unit with lbsozof R-410A.Measured temperature split a 25?F.Heating and cooling are operational at this time.2/21/ Customer reports that system is still not functioning properly Pressurized unit, leak checked found leak on previously welded repair.Evacuated unit repaired welding , pressure tested ( 300psi for min )Vacuumed unit down to microns and recharged with lbs 5oz of R410ARan unit temp split 23degF2/22/ Even after yesterday’s repair, unit still not heating Found a newly installed txt will not activate not opening bad also need to order new TXV recover all refrigerant purge system with nitrogen reinstall TXV + new defrost t-stat2/23/ Parts ordered from Lennox Defrost t-stat will not be available until 2/28/from Lennox Called customer and explained that the issues she was having were likely caused by workmanship challenges on the INSTALLATION of her system last year We were doing everything in our power to help get her system operational, all under warranty from the previous owners We have found MULTIPLE issues with the system installation, and repaired them as they were discovered (leak at bypass tube on the suction line, leak found in previous weld) and finally the bad TXV and defrost t-stat Apologized for Lennox delay on parts (outside of our control).3/1/ Correct replacement parts arrived (late) from Lennox on 2/ Performed R&R TXV Recovered pounds of r410-A.Unsoldered Old TEV Installed new TEVCharge system with dry nitrogen at psi for minutesDepressurize system and put under vacuum until ?mCharge system with R410-A that was recovered earlierRan system in cooling and in heatingHeating and cooling are operational at this time.(NR)Summary: System challenges have been caused by a combination of workmanship issues at the time the system was installed and some bad Lennox parts Admittedly, we could have done better with our diagnostics But, each time we were dispatched out, we found an issue, fixed it, tested it, and thought that we had the issue solved/repaired We’ve covered the issues in our training session this morning and discussed how we can reduce the likelihood of this happening again in similar situations The last technician on site, Nathan, reported back that the system was functioning in both cooling and heating and that the client was pleased that we were able to get her system functioning properly

I have reached out to ***, We are trying to get the installers out there Thursday or Friday This system was not put in on pump ups, and given its location it should have been! As well when Brian C [redacted] went and did work he set it up wrong and put a temp sensor for tstat on unit outside so it keep conflicting itself We are bumping them up to the In house 10yr P&L, and after talking to them I am giving them 5yrs maintIn house as well They have been through a lot, and are willing to continue with us, I just have to ensure we take care of them!

To Whom it May Concern;I am in receipt of the aforementioned complaintAnd tostart, I will agree that I was less than professional in my dealings with Ms[redacted] ***When I was contacted by my assistant, [redacted] , she told me that [redacted] was extremely rude and condescending and even though that may have beentrue, I should not have entered the conversation with a chip on my shoulderFor that I apologize.Now to answer the letter and the allegationsWhen I spoketo [redacted] on the Phone Monday, I directlyasked if she had Power of Attorney for Mrand Mrs [redacted] and she expresslytold me that she did notHad she explained to me Monday that she had Power ofAttorney, I would have been more than happy to discuss this with her., butbecause of her attitude and her admitting that she did not have power ofattorney, I felt the easiest thing to do was explain I was not going to discussthese concerns with her.Now to set the record straight.Mrand Mrs [redacted] have been a customer of ours since Aprilof This past spring on April 14, they called us at 12:in the afternoonand on the recorded phone call, which lasted ½ minutes, and explained thattheir AC was not blowing out cold air like it should and that they neededserviceOur Customer Service Rep, [redacted] , explained our pricing andavailability and an appointment was bookedA Senior Technician, [redacted] Bwasdispatched and according to our GPS arrived hours later at 2:and was thereuntil 4: [redacted] performed a number of repairs and left with the unit runningfinedays later the customer called back and informed us thatthe system was not coolingWhen our technician arrived he found that there wassome thermostat wire on the roof that had deteriorated and caused a shortThe ‘WorkPerformed’ section of notes from that call state:Arrived a customer’s home for a possiblewarranty call back to repairs just performed on heat pump split system.Customer informed me that thermostat was not working properly and problemoccurred after the last technician was out for repairWent on roof to checkwiring to the pump and found old sun damaged wiring that had shorted to thefilter dryer[Note: We have pictures ofthis sun-damaged wire] [redacted] was at the customer’s home for hours, and in thattime, he performed a heat load on the home to determine the proper size of a systemand shared with them a few options they had should they decide to replace theirsystemThe ‘Work Suggested’ section of notes from that call state:Due to age of system dating back years andpoor condition of all components other than the new components that I justinstalled I recommended to the customer that they consider replacing equipment.I temporarily installed a new non-programmable digital thermostat and make surethe wires were not groundingWe then discussed options for replacement andcustomer was on the fence about going with a basic or the better value of adeluxe As it was late in the eveningapproaching o'clock and the customer I shared me they wanted a new system buthad to consider finances before choosing basic or deluxeThey will let me knowthe following morningI informed customer that if they decided on thereplacement within a day I would credit the customer back the repair they justpaid for with the last tech out[redacted] returned to the client’s home the next day and atthat time was informed that the customer had decided to have us install theDeluxe SystemThat was FridayWe did not install the system until thefollowing Tuesday, April 28th.On May 7th, we returned again and performed theduct cleaning, which was part of the package that the customer had included intheir deluxe system.My assistant, [redacted] , cannot count the number of times thatshe has spoken to ***He has always been friendly, clear in his communicationand was always situationally awareNever did [redacted] feel that [redacted] was senileor unable to understand what was being done at their home, as I believe Ms[redacted] is implying.On May 27th, again as part of our procedures,we returned to perform a Post Install Visit and ensure that everything wasperforming as promisedIt was during this visit that [redacted] , who hasbeen with the company for years, discovered that the outdoor unit wasextremely loud [redacted] called me and said he thought we needed to get a new unitinI explained to [redacted] that we had to jump through some hoops with themanufacturer prior to taking that stepLater that day, when [redacted] came to the office, he explainedto [redacted] that the client’s daughter had been present and was pretty upset[redacted] called and spoke to ***She specifically asked him if she should talkto the daughter and [redacted] told [redacted] noSometime later, the next day, Ms[redacted] inserted herself into this situation and that is when the hostilitiesbegan.This past Monday, June 1st, just business daysafter ***’s Post Install Visit, we were able to get a representative out withour technicianAfter the Manufacturer’s Rep and our Technician left, I spoketo them and then called Ms***.Had I taken the high road and ignored Ms [redacted] rudeness andbad attitude I would have done a better job of explaining our findings andresolutionUnfortunately I responded in the same fashion and it is clear, fromthis complaint that I did not do a clear job of communicating what exactly weare doing to make this right.What was determined after I spoke to the manufacturer’s repwas that the noisy outdoor unit is going to be replaced at no charge to Mr&Mrs***.As to the concern that the customer bought an extendedwarranty, it is my experience that almost every one of my technicians who arequalified to design and sell new units will always strongly recommend anextended warranty because they are the ones that have to deal with a clientwhen the mechanical equipment has a failureIn other words, based onexperience the technicians believe strongly in the parts and labor warranties.Also, this warranty does transfer to the next owner, at no charge, inthe event the ***’s decide to moveTo clarify, there was not an additionalup-charge for an extended warranty, the extended warranty was included in thepackage they chose(see pricing below and in attachments)In regards to a breakdown of our pricing, our company, whichis a franchise uses cookbook pricingWe do not calculate our pricing using theold school style of parts and laborAsking for this would be akin to going to [redacted] and asking for a breakdown of their Big-MacBelow is what thecustomer was charged and the detail of what is included:Deluxe Split System Heat Pump $9, sb/ $10,248.00Lineset $ s/b $745.00Ductwork $332.00TOTAL $10,716.00Credit for Repairs $1,038.00Total Due and Paid $9,In writing this letter and detailing the above, I havejust discovered that the customer was undercharged [redacted] mistakenly used theton system price of $9,860,as opposed to the ton system price of $10,248and he also used the wrongprice of the linesetThe lineset price is supposedto be $as opposed to the $he chargedIn other words, the***’s actually got an even greater discount ($less) because ourtechnician made these two errors Secondly, there was no “extra” charge for an extendedwarranty as Ms [redacted] implied, as the additional warranty is included with theDeluxe System the client purchasedIn closing, Mr& Mrs [redacted] were given two choices.We did not pressure them as Ms [redacted] impliedWe have fulfilled our end of thecontract completely and will continue to do soThe customer was asked if weshould involve the daughter and we were told noMs [redacted] was directly askedif she had power of attorney and she told me she did not, yet now in thiscomplaint she says she doesTo me that is a dubious claimLastly, she saysshe has gotten the complaint approved by her mother and step father, yet thereis no signature from themIn all our dealings with Mrand Mrs***, who againhave been customers since 2013, they have been polite and fun to deal withItis only when Ms [redacted] became involved did the dialogue become hostileIfreely admit that I should have acted in a much more professional manner andagain, I apologizeOur company has been around since 1969, was the firstcompany in Lake Havasu City to ever join the Revdex.com, are an accredited member andwe have an A+ ratingI would formally ask that all of the aforementionedinformation be taken into consideration and that this complaint be dismissedRespectfully; [redacted] PresidentN&L Investments, Incdba: Pitzer’s One Hour Air Conditioning

Sorry, for the delay in answeringI have been out of townI just forwarded this to the operations manager and he has already been in contact with the customer and we are issuing a full refundPurely a technician mistake not seeing the warranty notes in the computersorry and thanks Larry

To whom it may concern;There will be no refund for the repairs or patks used. Our prices are published and fair. If the customer would like to get out of the repair and maintenance club, they can send in a written notice to [redacted] and cancel and get a refund of the $26.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 9, 2015Re: Complaint ID#: ***To Whom it May Concern;I am in receipt of the aforementioned complaintPlease
let me clarify that we have not changed our name, that we are still the same
company and a Revdex.com Accredited Business with an A+ ratingThere is no truth to
the statement that
the system was installed incorrectly, just a word from a
low-priced competitor.The customer bought their HVAC system from us in June of
Since that time they have had quite a number of mechanical problemsAs a
known condition of their warranty, the system was to be maintained by a
professional annually in order for their warranty to stay in effectThe
customer was made aware of this in writingThis did not happen and the
warranty became voidHowever, with the exception of one mechanical failure,
every concern has been handled at NO CHARGEI am aware that the customer currently has a cracked drain pan that
is not covered by warranty (see above note) However, on December 21, this
customer signed up for our Repair and Maintenance Essentials plan that, in
addition to the annual maintenance, the plan does cover up to $towards a major
repair times a yearIn other words, this plan would cover $towards the
repair of the cracked drain panIt would not cover the full $1,of the
repair, but would cover the first $I do not know why they are not using
thatRegarding the complaint, I agree the customer has had
mechanical challenges with their systemIs all of this from a lack of maintenance,
I am not sureWe have always responded promptly and acted professionally in
all of our dealings with this customerThere are no valid complaints
about our company that the Revdex.com should be involved inWe have fulfilled every
part of our agreement with the consumerWe have even gone above and beyond and
absorbed several costs that we were not obligated toThis unit was installed over years agoThey have not had
the annual maintenance performed as required and because of that are faced with
a repair that would have been covered had they done as they were requireda silly but compelling question; would you expect a car dealer to replace a broken part on
a car that only had oil changes in years? Of course not and that is the
same logic that applies to this situationI formally ask that this case be dismissed
as there are no grounds for this complaint.Sincerely,Larry T***PresidentPitzer’s One Hour Air Conditioning***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our Operations Manager, *** ***, talked with Mr*** about his complaintThe following agreement was made to correct the installation issuesPlease let me know if there is anything else we need to do for this complaint. Thanks,*** *** Email from business to the consumer on
November 4, 2016:Mr***, I cannot apologize enough for the situation we have put you in I assure you this is not typical of Pitzer’s and we will do everything possible to prevent this from happening in the future. As we discussed earlier today, we will be providing the following solutions: Monday 11/07/Our Field Supervisor *** will got your residence and measure for a new sheet metal stand While there he will ensure that the Surge protector, and *** *** were installed If not installed we will install them *** will send pictures so I can forward to you via email *** will order the stand, and return to install it when it is ready Again pictures will be provided to document work performed When you return to your residence, Pitzer’s will perform *** *** duct cleaning (approximately 4hrs.) During your duct cleaning we will Inspect the ductwork tie-ins and make ensure they are secured properly and sealed Pitzer’s will issue the $“No Frustration Guarantee” via check Pitzer’s is also providing additional years of free Comfort Club membership, this includes annual maintenance visits per year. When you are planning to come back to the residence please give me a phone call or email me and we will be more than happy to get the *** *** duct cleaning done at your convenience I know you are anticipating sometime in January, if that time frame changes at all just let me know and we will make arrangements for the new time frame. *** again I apologize for the inconvenience If you have any questions please feel free to contact me via email or call me direct on my cell phone and I will be happy to assist! Sincerely, *** ***Operations Manager

To Whom it May Concern,Two of the cornerstones of the Revdex.com are trust and respect
Without these two critical elements, a healthy relationship is not possible
This holds true for interpersonal relationships and the also for business
relationshipsBecause we do not have trust and/or respect for
Mrs
***, we have chosen to terminate our relationship with herIn the old days,
a business would post a sign that said “We Reserve the Right to Refuse Service
to Anyone” and today, we are reserving that right with Mrs***.We have marked her electronic record with BAD RISK, which
is our internal method of stating we will not service this customer.I am in receipt of the complaint filed by Ms***
After speaking with both the service technician and the local manager, I am
hearing a very different story than Ms*** has writtenKnowing both my
manager and the service technician, I trust their characterIt is Mrs
***’s character that is in questionWhen Harry arrived, at the customer’s home, he went
inside the home and as is our standard procedure, turned the unit on to check
operation before going outsideAfter turning the unit on he discovered that
there was no temperature split between the supply air and return airHe let
the unit run for minutes to see if perhaps the split would increaseIt did
notThe homeowner was aware of this, yet still insists in sullying his name
and making and unprovable claims against him.Harry then went on the roof and inspected the unitHe
found that the unit was out of refrigerant and the evaporator coil had a large
area covered in refrigerant oilOil is evidence that there is/are leaks in the coilRefrigerant leaks occur
naturally because of corrosion, age, wear and a number of other factors.After making this discovery Harry went down to share
these findings with the customerIt was evident that this customer was trying
to find a scapegoat and we were her targetWhen trying to find a
person/company to blame for her coil failure, we knew then that we were dealing
with a person who probably was not worthy of our trust or respect.While doing this call, Harry made a call to his manager
stating that he was not comfortable with this customer and felt she was trying
to pull a fast one on usOur company takes honesty and fairness very seriouslyAs
the winner of the Torch Award for Ethics we pride ourselves on our
integrity and our record speaks for itselfFor Mrs*** to accuse Harry of
purposefully sabotaging her AC unit, when she knows nothing of his character is
reprehensibleTo then accuse us of outright lying when we told her that the
coil we ordered had arrived damaged goes further to evidence the character of
Mrs***We can produce documentation to prove our claims.As I mentioned at the beginning of this letter, Trust and
Respect are two traits one must have for a relationship to be successfulIt is
because we can place neither of these traits upon Mrs***, we have chosen
to terminate our relationship with her.In closing, this so called complaint is nothing more than
a thinly veiled attempt to blame us for a failure that has occurred in her AC
unitWe did nothing wrong, have not charged this customer any money, although
they still have not paid for the initial call, and are innocent of any and all
charges.Please remove this complaint from our record as there is
no evidence of wrong doing on our behalf.Respectfully submitted,Larry T***President

Despite compelling evidence, Mr. [redacted] seems to take the position of unwillingness to accepting responsibility.  Evidence is as follows:  1) One Hour Air Conditioning & Heating maintenance call did not correctly reposition the damper as evidenced by their September Evaporative Cooler Maintenance Checklist.  2)  Incorrect position identified by [redacted].  3) This position of the damper caused overheating of the furnace during our four month's absence from the residence (mid September through January 28) resulting in cracks to the heat transfer unit.  These cracks were identified in pictures which were viewed by myself, my friend, and three representatives of [redacted] as reported in [redacted]'s letter.Our furnace, which was installed in 2002, has a 20 year Warranty Certificate on the heat transfer unit in the furnace where cracks were identified.  Conditions of the Warranty Item 9:  "Proof must be supplied that the equipment has been properly maintained."  One Hour Air Conditioning and Heating did not properly maintain the equipment by not correctly positioning the damper.  Therefore, we are unable to exercise the warranty.

This company's representative "Harry" intentionally damaged my A/C unit and then claimed that even though my A/C unit was only purchased in 2010 I should purchase a new A/C. I later learned that their "servicemen" work on commission which explains why "Harry" was so eager to damage my A/C and insist that I should spend thousands of dollars on a new A/C. I paid $144 for a warranty program through this company and they failed to repair my A/C unit or do anything constructive. My A/C was not working for 1.5 months while I was given the runaround by this company and I suffered through the heat. I finally contacted another A/C company which repaired it in one day and informed me that what Pitzer's One Hour A/C told me (that I need a new A/C unit) was false and it did appear that someone (likely Harry from Pitzer's One Hour A/C) had intentionally damaged my A/C unit. Pitzer's One Hour A/C is a BAD RISK. I am entitled for a refund of $144 as well as repairs I had to have done for intentional damaged caused by Pitzer's One Hour A/C representative.[redacted]

To whom it may concern;There will be no refund for the repairs or patks used.  Our prices are published and fair. If the customer would like to get out of the repair and maintenance club, they can send in a written notice to [redacted] and cancel and get a refund of the $26.

To whom it may concern,Please be advised that I contacted my Phoenix Branch Manager to ask what he knew about thiscustomer. Below is the content of the email he replied to me with:In the database, this customer is listed as [redacted]. Looks like she bought amaintenance agreement last...

year.4/3/17 Had a maintenance visit booked. Someone called in to reschedule. Note incomputer says ”CUSTOMER WILL CALL BACK TO RESCHEDULE - TENANTS HAVE NOTVACATED PROPERTY YET”4/19/17 [redacted] CALLED TO R/S - PHONE NUMBER LISTED IS WRONG NUMBER [NL] [redacted]6/13/17 Edwin did maintenance on the system, but did not have ducting prices to giveout. He called me, but I was driving. Told him that I would get him aducting price when I arrived at home. [redacted]PLEASE DO NOT RESCHEDULE[redacted] 6/13/17 1- 5 PM PLEASE PERFORM MAINT CLAIM # [redacted] POSSIBLE RIP IN VENTING, HOME IS VANCANT -N*6/14/17 3PM-7PMRIP IN THE DUCTWORK. THIS WAS MISSED DURING INSPECTION, CLIENT UPSET BECAUSESHE STRESSED THIS IN THE NOTES FOR THE MAINT. PLEASE LOOK AT DUCTWORK.6/15/17 Edwin gave her a bid to re-duct home (he called me for the number) of $8300.She rejected that, so he sent a bid to just replace one single return runwith new flex--to Nichole (customer requested email bid). The re-duct of asingle return was bid at $637.From then, we have heard nothing from the client until this notice.We did perform the cooling visit. Don't know what she is talking about with the whole"we impaired her system" line though. We told her that all of her flex duct needed tobe replaced, she declined that bid. We sent her a number to replace just the return,and she didn't reply.Eric S[redacted] – Branch ManagerAs you can see, we have maintained professionalism throughout our interactions with the customer.Unless there is something being unsaid in the complaint that I am not seeing, there is no valid reason forthis complaint.I politely ask that this complaint be closed and that this blemish be removed this from our record.Sincerely,Larry T[redacted]President