Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My financial institution received the check today and I would like to consider the matter resolved Thank you for your time and attention to this matter Regards, [redacted] ***
Thank you for submitting your feedback July Business Services (JULY) takes all feedback and issues very seriously and our goal is to respond promptly After reviewing your circumstances, it looks like JULY miscommunicated with you and we apologize Your transaction produced more than one check and when you called to inquire, our staff noted that at least one of your checks cleared and we communicated with you that all had cleared Once we determined that a stop payment and check reissue needed to take place, we communicated the standard banking fees for that type of transaction The individual you spoke to agreed to waive those fees; but then it was communicated to you that the fee would apply.Your issue was escalated to a manager where after review, JULY agreed to waive the stop payment and reissue check fees that normally apply We certainly apologize for not communicating effectively In addition, we are researching with our banking partner to see of other transactions may have been affected.Please feel free to contact [redacted] at [redacted] ext [redacted] Vice President, if you have further questions related to this issue.Best regards, [redacted] Vice President, July Business Services [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My financial institution received the check today and I would like to consider the matter resolved Thank you for your time and attention to this matter Regards, [redacted] ***
Thank you for submitting your feedback July Business Services (JULY) takes all feedback and issues very seriously and our goal is to respond promptly After reviewing your circumstances, it looks like JULY miscommunicated with you and we apologize Your transaction produced more than one check and when you called to inquire, our staff noted that at least one of your checks cleared and we communicated with you that all had cleared Once we determined that a stop payment and check reissue needed to take place, we communicated the standard banking fees for that type of transaction The individual you spoke to agreed to waive those fees; but then it was communicated to you that the fee would apply.Your issue was escalated to a manager where after review, JULY agreed to waive the stop payment and reissue check fees that normally apply We certainly apologize for not communicating effectively In addition, we are researching with our banking partner to see of other transactions may have been affected.Please feel free to contact [redacted] at [redacted] ext [redacted] Vice President, if you have further questions related to this issue.Best regards, [redacted] Vice President, July Business Services [redacted]