McBride Construction Resources Inc

In response to the customer’s second response, McBride has concluded that there is an impassebetween McBride and the customerMcBride provided emergency construction services, and invoicedthe customer for the work McBride performed and the materials that McBride obtained to carry out thework$A review of the estimate the Customer provided demonstrates that McBride merelycharged the customer what it agreed to charge.The line-item for the emergency services is $426.90, which is the raw numberMcBride charges 10% foroverhead, 10% for profit and the state required sales taxThe overhead, profit and taxes for theCustomer’s estimate is added on Page 10, entitled “Summary”, and on Page of the estimate, McBrideexplains how the overhead, profit and tax was assessedThe overhead, profit and tax for thecustomer’s job was $42.69, $42.69, and $44.05, respectivelyWhen added to the raw number, the totalinvoice is $Since this was the only component of the job that the customer hired us for, weonly charged for that.Flooring Estimate:McBride did not underbid the flooring job to obtain the Customer’s businessIn fact, we provided thecustomer an estimate he did not acceptMcBride hopes that he is happy with whomever he contractedwith for his flooring

Allow the following to serve as McBride Construction Resources, Inc.’s, (“McBride”,) response to *** ***, (the “Customers”,) Original Complaint for case # ***. Customer’s complaint contains several inaccurate statements which must be addressed. The facts of the matter are
that McBride was hired to perform emergency construction services for Customer on a time and materials basis, McBride performed those tasks, and charged the Customer for the work performed.
Sink Work
Customer hired McBride to install a temporary sink, using the existing sink in Customer’s house McBride charged Customer to install the sink he provided. Before we could install the sink, we had to create a temporary structure to house the sink. We obtained the materials to perform this task, and McBride created the temporary sink housing. In the end, McBride charged Customer for the time expended and the materials acquired, as we agreed to do
Flooring Estimate
McBride did provide an original estimate to repair Customer’s flooring, which necessarily increased upon taking into account the Customer’s desired upgrades. In the end, the Customer declined to hire McBride to repair his floor, so it is difficult to see how Customer was damaged by this interaction. The Customer didn’t hire McBride to do the work, and McBride did not do the work.
Conclusion
McBride performed work, and procured materials to provide the Customer with a functioning temporary sink to use while they were trying to find a more permanent solution to their home damage. Thereafter, McBride provided Customer with an estimate to perform flooring, and Customer decided not to hire McBride to work on his floors. McBride prides itself on taking care of its customers, and McBride did precisely what it was hired to do here

Complaint: ***I am rejecting this response because:
Sink Work: McBride Construction sent an invoice for $426.90. No other services were performed. The final bill sent was in the amount of $556.33. The business is overcharging me $129.43. The business has no justification for overcharging me and threatening me with collections. A copy of the original service invoice was provided to the Revdex.com as well as a copy of the final bill. McBride Construction is stealing $from me.
A break down of the bill is as follows: $to install a sink. (The business charged me for my own sink). hours of general framing @52.77/hr = $211.08. (The framer was working here for no more than hours. This includes shop time). R&R Frame for Temp Sink = $46.56. R&R Sheathing - Plywood. $27.04. They had already inflated the cost for their repairs....and then they increased the final bill without justification
Flooring Estimate: McBride Construction underbid a job in order to obtain business. Once the service contract was signed, McBride Construction tried to increase the bill by over $1,and provide material I, the consumer, did not want. After the "business" (McBride Construction) tried overcharging me for flooring, I had decided not to continue with a business relationship
Conclusion: McBride Construction unfairly and unjustly increased the bill for temporary sink from $to $with no justification. Next, they threatened me with collections if I did not pay the bill. McBride did complete the work precisely as they were hired to do, however, they have unfairly and without cause inflated the final bill for services. If McBride prides itself on taking care of its customers, it should not be overcharging them after a price was agreed upon.
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Response is incomplete.Sincerely,*** ***

Complaint: [redacted] 
Thank you for your response. There are many people involved in this project and I appreciate assistance from McBride Construction and the Revdex.com in sorting out who is responsible for the specific damages caused to my home, and in determining the most appropriate person or entity to mitigate these damages.
We all agree that McBride Construction was hired by [redacted] to smoke seal and paint my condo. It is also my understanding that McBride Construction is receiving a lucrative fee to coordinate the work of multiple contractors, who are working on several units as well as common areas in [redacted] North. Is this correct? If so, what responsibility does McBride Construction have to ensure that the contractors working under its supervision are qualified and performing the work to professional standards?
You have clarified that McBride Construction did not hire [redacted]. However, I experienced numerous instances in which it was clear that McBride Construction was supervising [redacted].  For example, on the day I was scheduled to move back I was on site at 8:00 a.m. and [redacted] repeatedly refused to return my personal possessions until they received authorization from McBride Construction. Around 11:00 a.m. I finally solicited the help of our condo management company, and [redacted] arrived at 2:00 p.m., after I had waited for six hours. This is one of McBride Construction’s “multiple decisions that had a direct and negative impact on me” as I stated previously.
Let’s walk through the damaged items and unfinished work and you can tell me who you believe is responsible.
Plumbing
My hot water heater had two earthquake brackets.  Now it has one. McBride Construction says the other bracket is lost but I “don’t need it anyway.”  Please explain: who removed it, where is it now, who failed to reinstall it, and who should cover the cost of replacing and installing this missing item.
An [redacted] employee tore the vinyl in one bathroom.  A contractor has advised me that in order to replace the glued-on vinyl he will need to replace the floor, and he will be sending me an estimate. [redacted]  is responsible for ruining the vinyl. The Washington State Department of Labor and Industries website says that [redacted] insurance company is [redacted] [redacted] Policy no. [redacted]. Please advise if I should file my claim for these damages with [redacted] [redacted] instead of McBride Construction’s insurance company, [redacted]. This is a problem caused by [redacted] Re-doing my bathroom floor was never part of this scope of work, or in my plans for the summer.
The [redacted] employee mentioned turning on the hot water heater but failed to do so. This cost my insurance company two additional nights in a hotel, as my plan to check out on Sunday morning was delayed until Monday evening. Please advise if I should file my claim for these hotel nights with [redacted] [redacted] or with [redacted].
Vertical Blinds
First the hardware was removed. Then the painter carefully filled in the holes. Then he painted the wall.  Then the flooring company installed the new carpet. Then McBride Construction attempted to re-install the vertical blinds.  You can see extra holes in the wall where the employee struggled with this task. He failed to check the length of the blinds to ensure that they operate properly. I challenge your contention that the flooring company is somehow to blame for the vertical blinds dragging on the carpet. Since the work was performed by a McBride Construction employee who was unable to do it correctly, I believe McBride Construction is responsible for the cost of hiring someone else who is capable of installing the blinds at the correct height.
Bi-fold Doors
The bi-fold doors were removed prior to painting and had not yet been reinstalled when the flooring company installed the new carpet. Since the doors were re-installed after the carpet, and the hardware is adjustable, I think it is reasonable to expect that the person re-installing the doors is responsible for ensuring that the doors clear the carpet. The flooring company is not responsible for installing doors. Who reinstalled the doors, and who is responsible for paying to have this corrected?
Miscellaneous Damages
A number of items were broken or damaged while preparing my home for painting: a door and wall were dented, one light fixture was smashed and another one disappeared, an electrical extension disappeared, a board was broken, bi-fold door hardware disappeared, hot water heater hardware disappeared, veneer on a medicine cabinet was damaged, and a smoke detector was torn out. Who is responsible for this negligence? I find this level of destruction extremely distressing.
Closet
A McBride Construction employee re-installed the shelves and rods in the master bedroom closet. Since one of the supporting boards was broken, he used a two unfinished boards. He did a sub-par job and left a black mark on the freshly-painted wall, which he said he would have the painter fix. The work was unacceptable:  it was unattractive, items were crooked, and hangers were getting stuck where the two rods failed to meet properly.  I removed several heavy boxes from the shelves, and dozens of items on hangers, and used vacation time to be on site when McBride Construction brought a carpenter over to correct the issues. McBride Construction was able to replace the broken supporting board with matching veneer from a neighbor’s unwanted shelf. The carpenter fixed the numerous defects in the installation, and in the process left long scratches in the veneer shelving. When asked about the scratches, he lied. He was asked to replace an end cap in another closet. He did not. When asked, he said he broke one, used the one I had on hand, and then told me “but you don’t need it anyway.” Sound familiar?  To recap: broken board replaced, defective work corrected, black mark still on the wall, additional permanent damage done to my home, lied about it, broke something else, argued about it.  I do not know who you will deem is responsible for the damaged shelves, nor do I know what to do about it. I am concerned that these defects will affect the resale value of my home.
Mini Blind
The mini blind in my bedroom had a frayed cord and we discussed how I might replace it. In the meantime, I asked McBride Construction to please reinstall the mini blinds. I returned home to find the mini blind in place, but with the cord wrapped around and around it and the rod broken off. This shoddy work is not merely unprofessional but also offensive.
Personal Work
I requested a bid for replacing two chipped sinks, and told McBride Construction “I might hold off on the install, as they are unrelated to the ongoing work and are still in place and functioning. “ The estimate was $793.33, including 10% overhead and 10% profit. [redacted] provided a written rough estimate of $385-$485. [redacted], where I purchased the sinks, quoted me $515 plus tax, plus $10 to haul away.  I sent McBride Construction an email to hold off on the sinks. Then McBride Construction installed the sinks.  When questioned about performing unauthorized work they dismissed my complaint.  The plumber performed the work and should be paid, but it feels unethical and illegal to charge overhead and profit for work I specifically asked McBride Construction to NOT do, especially when their bid was significantly higher than the others.
I hired McBride Construction to install two new toilets and a new hot water heater, instead of reinstalling the old ones. The scope of this work included picking up the new toilets and disposing of the two old toilets and old hot water heater.  Despite repeated requests, I was unable to receive a quote for this work until 5/13/15, after most of the work had been completed, including the unauthorized installation of two sinks.
An adjuster with my insurance company has advised me to submit estimates and/or invoices for the necessary repairs to McBride Construction’s insurance company, [redacted].  I have contacted the Home Owners Club to find a reputable handyman and hope to have some of this work completed soon.Sincerely,[redacted]

Dear Sir or Madam:
                Accept this as McBride Construction Resources, Inc.’s, (“McBride”,) written response to Ms. [redacted], a resident at [redacted], Revdex.com Complaint, ID [redacted].  McBride...

appreciates that Ms. [redacted] is frustrated by the restoration and repairs process which has occurred at her home.  McBride prides itself on providing high level customer service, and upon reviewing her complaint, we believe that several of Ms. [redacted] frustrations are erroneously directed towards McBride, while others are being resolved by McBride in an opposite fashion from what Ms. [redacted] has alleged.
                First, McBride contracted with Ms. [redacted] HOA, [redacted], (“[redacted]”,) to perform fire damage restoration repairs.  [redacted]  also hired [redacted], (another restoration contractor specializing in mitigation, drying, cleaning, moving, etc.,) to perform all mitigation efforts including drying the structure; cleaning the framing, walls and carpets; and content manipulation; packing the unit owners’ contents out of the units to enable McBride to perform its scope of repairs.  Thereafter, Ms. [redacted] hired McBride, individually, to address her specific damages not related to [redacted]’s repair obligation.  [redacted] is not McBride’s subcontractor, nor is McBride [redacted]’s subcontractor on this job.  Thereafter, Ms. [redacted] hired McBride, individually, to address her specific damages not related to [redacted]’s repair obligation.   Thus, McBride is not responsible for claims for damages arising from [redacted]’s work.  Based upon our analysis of Ms. [redacted] complaint, it is McBride’s impression that [redacted] is responsible for Ms. [redacted] damaged or broken personal property, such as “broken bookshelves, lost keyboard trays, electrical extensions, numerous broken personal items and hanging mobiles and artwork,” because [redacted] was tasked with handling those items for Ms. [redacted].
                Next, Ms. [redacted] had an issue with her doors and vertical blinds scraping on the carpet, but McBride’s understands that she contracted directly with a flooring company to install her carpeting - McBride had no hand in its installation.  Therefore, Ms. [redacted] should address this issue with her flooring company. 
                McBride is committed to addressing Ms. [redacted] frustrations regarding punch list items.  Her door has already been scheduled for replacement, as had her vinyl flooring – though McBride understands that her flooring is being replaced by a different company.  McBride will look into items such as scratched closet shelves, missing mirrors and broken window blinds rods, and if necessary, McBride will diligently resolve the issues. 
                McBride and [redacted] agreed to a key lock box to access the damaged units, and had [redacted] not provided McBride with a key to Ms. [redacted] home, it would have been difficult to perform the needed repairs to her unit, and to that of the structure – which is [redacted]’s responsibility to care for.  We suspect that Ms. [redacted] has had a difficult time enlisting other organizations and people, (such as [redacted] and the insurance company,) to assist her in taking action against McBride because McBride has been very responsive in addressing all matters.  We cannot speak for the other contractors on site, we are certainly responsible for our performance on this job, and we are eager to resolve all of Ms. [redacted] frustrations that are attributable to McBride.