McBride Services

Hi ***, I'm sorry for the miscommunication*** had told me about the roof vent issue earlier this week and we decided to replace all the ventsHe stated he informed you we will have a crew there next week to replace the roof vents that are leakingIt appears this information was not
relayed to you correctlyRoof leaks can be hard to pin point at timesThere is some trial and error with itWe tried patching the roof around the leak locations a couple times, and now we are replacing the ventsWe are honoring our roof warranty with you and will continue to do soIf you have any questions or cannot get a hold of ***, please feel free to call the corporate office and ask for me. Thank you,*** ***

Hi ***, I am sorry for experience with our firm was not what we all hoped forI discussed your complaint with the office and we have put measures in place to remedy it for future workWe appreciate your feedbackI believe some of this may of been a miscommunication and the rest has been a
struggle with production in San AntonioDue to the storm we experienced an overflow of work and a difficulty of finding subcontractors and vendors to get the work completedIn the end, I am informed your project is now 100% complete and we are informing the insurance this week of the completionI will also send you a personal email in regards to the discount requestedThank you again for your feedback. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted], Per our conversation this morning, I am following up on the above referenced complaint.  McBride Roofing & Restoration has completed their repair on our roof and roof vents and have fixed the inside kitchen ceiling where the leaking roof damaged the sheetrock.  Thank you for the Revdex.com's help in handling this issue. [redacted]Blanco, Tx  78606