McCabe Home Service

This job started as an consultation with Ms [redacted] in regards to a cove over her side yardMs [redacted] ask that if the job can be done right awayI told her I am generally to weeks out on work and would look at the schedule to squeeze her inI contacted her shortly afterwards and found a few days I could get the project in on This project was given a deposit on Nov.23rd for an outdoor roof coverwe started the job Dec.2nd due to Thanksgiving weekend and the rain which prevented us from putting post in the ground in order to have the concrete cure properly On Thursday Dec3rd Ms [redacted] stated that the original installer bailed on her and she needed someone to install her front doorI gave her my price as I did for the roof cover and she ask if I could come down a little bit to meet her budgetI made an exception and said yes and gave her bid for the door install and a bid for a painter afterwardsIn order to save her material cost she insisted that we use all the old trim and if I couldn't break while taking it outAs I did Once we removed Ms [redacted] door we found that the last installer had put the bas plate below floor level and was seated properly and had rotted outI installed a new pressure treated base plate and raised it to the proper level and sealed it in to prevent any more moisture damageMs [redacted] had purchased all her own material and as a result she also got the wrong jamb size for her doorShe had a 1/inch instead of a inch and resulted in me making a custom jamb extension on siteA install that was suppose to be hrs turned into a hr job We had an extra in labor and around in materials that was never compensated forAfter the door was plum and level we found that her walls were almost inch out of level and could be due to her pier and beam home having the ground shifting underneath After we had the door complete at 7pm at night and had been working in the dark, we neatly stacked all left over and trashed to the side yard next to a fence not in her drivewayI stated in a text message to her that we pick up trash from all our work sites once a week and would get it by the end of the week which we did today Friday the 11th and job was completed on Monday the 7th Ms [redacted] text me on Wednesday and ask for the status of a painterWe had talked about this Monday evening and told her I would let her know when I can get a painter over their I woke up Thursday morning to a very nasty voicemail stating that their was sunshine under her door coming threwI advised her that it was a minor adjustment with the adjustable threshold comes with on the doorstheir was no need for alarm as this door was raised inch above outdoor grade and level with interior floors and was seated properly to avoid any moistureShe also inquired about the painter again and ask me if she should find another painter since she needed this done right away and could not waitI advised her that she should seek out another painter and I would no longer be doing business with her on any more projects do to the voicemail I had received She was never charged with any paintingsHer scraps were picked up today and had she had any patients at all the minor adjustment on her threshold could of been taken care of today as wellGeneral punch work is always rescheduled with a week of someone calling it inMore critical the punch the faster it gets doneminor adjustment on a threshold is not critical by all means and their was no way water was going to get in My business practice has always been to contact the customer back within business day of receiving a text, email or phone callI also prefer to use text and email so we can all have documentation of our conversations, in which is a great tool for homeowners as well as my self so we can always go back and reflect on any misunderstandings I am a small company and I work in the field doing the work and home visits 7am to 7pm M-FFrom 8pm to sometime 1am I am responding to email, doing bids, invoicing and accountingHint its 4am and I am writing this Ms [redacted] phone call came on Wednesday the day I took my wife out for our anniversary to go to the Trans Siberian Orchestra and responded back within business day as I always doYes I have a wife and kids and need to make time for them to This is my first complaint in years in business in AustinI never have to advertise cause I go by word of mouth and that keeps my work load pretty much loaded upall my work is based of from homeowner referrals or contractors seeking a reliable Carpenter If Ms [redacted] would just have a little more patients and understanding she may of probably had her first contractor install her doorBut now he has chased off At this point I feel I have done the work I was paid for with a balance of 160worth of labor and material never compensated forInstalling her hardy boards she wants now outside would be considered a change order and I am no longer working for her so my advise would be to seek another contractor who can install your trim and paint your door for Best Regards, [redacted]

The work I was paid for was completed and then someTrash has been hauled away as stated I would and at this point I would feel it's best that we don't work together on anymore project that homeowner may haveI would think as she stated in her text that she will hire someone else for future work as wellNot sure why this is still an ongoing issue

Complaint: [redacted] I am rejecting this response because: Generally due to statementsI told her I am generally to weeks out on work and would look at the schedule to squeeze her in[redacted] was referred to me from another contractor (who was the one booked for months) and [redacted] said he had immediate availabilityOn Thursday Dec3rd Ms [redacted] stated that the original installer bailed on her and she needed someone to install her front door.This is not true The installer wasn't available for two weeks and since [redacted] had immediate availability, I hired him instead In order to save her material cost she insisted that we use all the old trim and if I couldn't break while taking it outAs I did.I did want to use old interior trim for material costs but we discussed replacing the exterior trim with something more durableI installed a new pressure treated base plate and raised it to the proper level and sealed it in to prevent any more moisture damage Ms [redacted] had purchased all her own material and as a result she also got the wrong jamb size for her doorShe had a 1/inch instead of a inch and resulted in me making a custom jamb extension on siteA install that was suppose to be hrs turned into a hr job.All materials were on site when [redacted] accepted the install and he could have inspected the threshold (said to be visibility lower) and new door to evaluate the job scope As previously mentioned, I knew it turned out to be a bigger job than planned I woke up Thursday morning to a very nasty voicemail stating that their was sunshine under her door coming threw their was no need for alarm as this door was raised inch above outdoor grade and level with interior floors and was seated properly to avoid any moisture.This was not a nasty voicemail at all I simply wanted him to let me know if he would be able to complete the job or if I should find someone else There was concern for water intrusion the opening was below my threshold and level with my front porch; he never inspected this issue He hadn't given a painter/ trim install timeline a few days earlier and I don't feel it's too much to ask for oneIf Ms [redacted] would just have a little more patients and understanding she may of probably had her first contractor install her doorBut now he has chased off 2.The only contractor that has been hired/ paid for this job is [redacted] I'm not sure what he's referring toAt this point I feel I have done the work I was paid for with a balance of 160worth of labor and material never compensated for.This was never brought to my attention Regards, [redacted]

The homeowner was aware that a permit is required and chose to option was I told her a permit would take weeks to get and would probably get denied because of how close the structure was to property lineThis business is no longer a businessI went to go work for a franchiseInstruction company I have nothing good to do with this lady any moreShe was aware and now is trying to back peddle to cover her quick decision cause she wanted to sell the homeThis will be my last response on anything to do with her

Complaint: [redacted] I am rejecting this response because: That's absolutely not true, I do not cut corners on home improvements. I was unaware of permitting requirements; they were never brought up nor discussed. Regards, [redacted]

Complaint: ***
I am rejecting this response because:That's absolutely not true, I do not cut corners on home improvements I was unaware of permitting requirements; they were never brought up nor discussed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This job started as an consultation with Ms. [redacted] in regards to a cove over her side yard. Ms. [redacted] ask that if the job can be done right away. I told her I am generally 6 to 8 weeks out on work and would look at the schedule to squeeze her in. I contacted her shortly afterwards and found a...

few days I could get the project in on.  This project was given a deposit on Nov.23rd for an outdoor roof cover. we started the job Dec.2nd due to Thanksgiving weekend and the rain which prevented us from putting post in the ground in order to have the concrete cure properly.
  On Thursday Dec. 3rd Ms. [redacted] stated that the original installer bailed on her and she needed someone to install her front door. I gave her my price as I did for the roof cover and she ask if I could come down a little bit to meet her budget. I made an exception and said yes and gave her bid for the door install and a bid for a painter afterwards. In order to save her material cost she insisted that we use all the old trim and if I couldn't break while taking it out. As I did.
  Once we removed Ms. [redacted] door we found that the last installer had put the bas plate below floor level and was seated properly and had rotted out. I installed a new pressure treated base plate and raised it to the proper level and sealed it in to prevent any more moisture damage. Ms. [redacted] had purchased all her own material and as a result she also got the wrong jamb size for her door. She had a 4 1/2 inch instead of a 6 inch and resulted in me making a custom jamb extension on site. A install that was suppose to be 2 hrs turned into a 6 hr job.
  We had an extra 125 in labor and around 35 in materials that was never compensated for. After the door was plum and level we found that her walls were almost 3 inch out of level and could be due to her pier and beam home having the ground shifting underneath.
  After we had the door complete at 7pm at night and had been working in the dark, we neatly stacked all left over and trashed to the side yard next to a fence not in her driveway. I stated in a text message to her that we pick up trash from all our work sites once a week and would get it by the end of the week which we did today Friday the 11th and job was completed on Monday the 7th.
  Ms. [redacted] text me on Wednesday and ask for the status of a painter. We had talked about this Monday evening and told her I would let her know when I can get a painter over their.
   I woke up Thursday morning to a very nasty voicemail stating that their was sunshine under her door coming threw. I advised her that it was a minor adjustment with the adjustable threshold comes with on the doors. their was no need for alarm as this door was raised 2 inch above outdoor grade and level with interior floors and was seated properly to avoid any moisture. She also inquired about the painter again and ask me if she should find another painter since she needed this done right away and could not wait. I advised her that she should seek out another painter and I would no longer be doing business with her on any more projects do to the voicemail I had received.
  She was never charged with any paintings. Her scraps were picked up today and had she had any patients at all the minor adjustment on her threshold could of been taken care of today as well. General punch work is always rescheduled with a week of someone calling it in. More critical the punch the faster it gets done. minor adjustment on a threshold is not critical by all means and their was no way water was going to get in.
  My business practice has always been to contact the customer back within 1 business day of receiving a text, email or phone call. I also prefer to use text and email so we can all have documentation of our conversations, in which is a great tool for homeowners as well as my self so we can always go back and reflect on any misunderstandings.
   I am a small company and I work in the field doing the work and home visits 7am to 7pm M-F. From 8pm to sometime 1am I am responding to email, doing bids, invoicing and accounting. Hint its 4am and I am writing this.
  Ms. [redacted] phone call came on Wednesday the day I took my wife out for our anniversary to go to the Trans Siberian Orchestra and responded back within 1 business day as I always do. Yes I have a wife and 2 kids and need to make time for them to.
  This is my first complaint in 10 years in business in Austin. I never have to advertise cause I go by word of mouth and that keeps my work load pretty much loaded up. all my work is based of from homeowner referrals or contractors seeking a reliable Carpenter.
  If Ms. [redacted] would just have a little more patients and understanding she may of probably had her first contractor install her door. But now he has chased off 2.
  At this point I feel I have done the work I was paid for with a balance of 160worth of labor and material never compensated for. Installing her hardy boards she wants now outside would be considered a change order and I am no longer working for her so my advise would be to seek another contractor who can install your trim and paint your door for.
 
   Best Regards,
   [redacted]

This job started as an consultation with Ms. [redacted] in regards to a cove over her side yard. Ms. [redacted] ask that if the job can be done right away. I told her I am generally 6 to 8 weeks out on work and would look at the schedule to squeeze her in. I contacted her shortly afterwards and found a few...

days I could get the project in on.  This project was given a deposit on Nov.23rd for an outdoor roof cover. we started the job Dec.2nd due to Thanksgiving weekend and the rain which prevented us from putting post in the ground in order to have the concrete cure properly.  On Thursday Dec. 3rd Ms. [redacted] stated that the original installer bailed on her and she needed someone to install her front door. I gave her my price as I did for the roof cover and she ask if I could come down a little bit to meet her budget. I made an exception and said yes and gave her bid for the door install and a bid for a painter afterwards. In order to save her material cost she insisted that we use all the old trim and if I couldn't break while taking it out. As I did.  Once we removed Ms. [redacted] door we found that the last installer had put the bas plate below floor level and was seated properly and had rotted out. I installed a new pressure treated base plate and raised it to the proper level and sealed it in to prevent any more moisture damage. Ms. [redacted] had purchased all her own material and as a result she also got the wrong jamb size for her door. She had a 4 1/2 inch instead of a 6 inch and resulted in me making a custom jamb extension on site. A install that was suppose to be 2 hrs turned into a 6 hr job.  We had an extra 125 in labor and around 35 in materials that was never compensated for. After the door was plum and level we found that her walls were almost 3 inch out of level and could be due to her pier and beam home having the ground shifting underneath.  After we had the door complete at 7pm at night and had been working in the dark, we neatly stacked all left over and trashed to the side yard next to a fence not in her driveway. I stated in a text message to her that we pick up trash from all our work sites once a week and would get it by the end of the week which we did today Friday the 11th and job was completed on Monday the 7th.  Ms. [redacted] text me on Wednesday and ask for the status of a painter. We had talked about this Monday evening and told her I would let her know when I can get a painter over their.   I woke up Thursday morning to a very nasty voicemail stating that their was sunshine under her door coming threw. I advised her that it was a minor adjustment with the adjustable threshold comes with on the doors. their was no need for alarm as this door was raised 2 inch above outdoor grade and level with interior floors and was seated properly to avoid any moisture. She also inquired about the painter again and ask me if she should find another painter since she needed this done right away and could not wait. I advised her that she should seek out another painter and I would no longer be doing business with her on any more projects do to the voicemail I had received.  She was never charged with any paintings. Her scraps were picked up today and had she had any patients at all the minor adjustment on her threshold could of been taken care of today as well. General punch work is always rescheduled with a week of someone calling it in. More critical the punch the faster it gets done. minor adjustment on a threshold is not critical by all means and their was no way water was going to get in.  My business practice has always been to contact the customer back within 1 business day of receiving a text, email or phone call. I also prefer to use text and email so we can all have documentation of our conversations, in which is a great tool for homeowners as well as my self so we can always go back and reflect on any misunderstandings.   I am a small company and I work in the field doing the work and home visits 7am to 7pm M-F. From 8pm to sometime 1am I am responding to email, doing bids, invoicing and accounting. Hint its 4am and I am writing this.  Ms. [redacted] phone call came on Wednesday the day I took my wife out for our anniversary to go to the Trans Siberian Orchestra and responded back within 1 business day as I always do. Yes I have a wife and 2 kids and need to make time for them to.  This is my first complaint in 10 years in business in Austin. I never have to advertise cause I go by word of mouth and that keeps my work load pretty much loaded up. all my work is based of from homeowner referrals or contractors seeking a reliable Carpenter.  If Ms. [redacted] would just have a little more patients and understanding she may of probably had her first contractor install her door. But now he has chased off 2.  At this point I feel I have done the work I was paid for with a balance of 160worth of labor and material never compensated for. Installing her hardy boards she wants now outside would be considered a change order and I am no longer working for her so my advise would be to seek another contractor who can install your trim and paint your door for.    Best Regards,   [redacted]

Complaint: [redacted]
I am rejecting this response because: Generally due to false statements.1. I told her I am generally 6 to 8 weeks out on work and would look at the schedule to squeeze her in.[redacted] was referred to me from another contractor (who was the one booked for 2 months) and [redacted] said he had immediate availability. 2. On Thursday Dec. 3rd Ms. [redacted] stated that the original installer bailed on her and she needed someone to install her front door.This is not true.  The installer wasn't available for two weeks and since [redacted] had immediate availability, I hired him instead. 3.  In order to save her material cost she insisted that we use all the old trim and if I couldn't break while taking it out. As I did.I did want to use old interior trim for material costs but we discussed replacing the exterior trim with something more durable. 4. I installed a new pressure treated base plate and raised it to the proper level and sealed it in to prevent any more moisture damage.  Ms. [redacted] had purchased all her own material and as a result she also got the wrong jamb size for her door. She had a 4 1/2 inch instead of a 6 inch and resulted in me making a custom jamb extension on site. A install that was suppose to be 2 hrs turned into a 6 hr job.All materials were on site when [redacted] accepted the install and he could have inspected the threshold (said to be visibility lower) and new door to evaluate the job scope.  As previously mentioned, I knew it turned out to be a bigger job than planned.   5.  I woke up Thursday morning to a very nasty voicemail stating that their was sunshine under her door coming threw.  their was no need for alarm as this door was raised 2 inch above outdoor grade and level with interior floors and was seated properly to avoid any moisture.This was not a nasty voicemail at all.  I simply wanted him to let me know if he would be able to complete the job or if I should find someone else.  There was concern for water intrusion the opening was below my threshold and level with my front porch; he never inspected this issue.  He hadn't given a painter/ trim install timeline a few days earlier and I don't feel it's too much to ask for one. 6. If Ms. [redacted] would just have a little more patients and understanding she may of probably had her first contractor install her door. But now he has chased off 2.The only contractor that has been hired/ paid for this job is [redacted].  I'm not sure what he's referring to. 7. At this point I feel I have done the work I was paid for with a balance of 160worth of labor and material never compensated for.This was never brought to my attention. 
Regards,
[redacted]

The homeowner was aware that a permit is required and chose to option was I told her a permit would take weeks to get and would probably get denied because of how close the structure was to property line. This business is no longer a business. I went to go work for a franchise. Instruction company....

I have nothing good to do with this lady any more. She was aware and now is trying to back peddle to cover her quick decision cause she wanted to sell the home. This will be my last response on anything to do with her

Complaint: [redacted]
I am rejecting this response because: 
Generally due to false statements.
1. I told her I am generally 6 to 8 weeks out on work and would look at the schedule to squeeze her in.
[redacted] was referred to me from another contractor (who was the one booked for 2 months) and [redacted] said he had immediate availability.
 
2. On Thursday Dec. 3rd Ms. [redacted] stated that the original installer bailed on her and she needed someone to install her front door.
This is not true.  The installer wasn't available for two weeks and since [redacted] had immediate availability, I hired him instead.
 
3.  In order to save her material cost she insisted that we use all the old trim and if I couldn't break while taking it out. As I did.
I did want to use old interior trim for material costs but we discussed replacing the exterior trim with something more durable.
 
4. I installed a new pressure treated base plate and raised it to the proper level and sealed it in to prevent any more moisture damage.  Ms. [redacted] had purchased all her own material and as a result she also got the wrong jamb size for her door. She had a 4 1/2 inch instead of a 6 inch and resulted in me making a custom jamb extension on site. A install that was suppose to be 2 hrs turned into a 6 hr job.
All materials were on site when [redacted] accepted the install and he could have inspected the threshold (said to be visibility lower) and new door to evaluate the job scope.  As previously mentioned, I knew it turned out to be a bigger job than planned.  
 
5.  I woke up Thursday morning to a very nasty voicemail stating that their was sunshine under her door coming threw.  their was no need for alarm as this door was raised 2 inch above outdoor grade and level with interior floors and was seated properly to avoid any moisture.
This was not a nasty voicemail at all.  I simply wanted him to let me know if he would be able to complete the job or if I should find someone else.  There was concern for water intrusion the opening was below my threshold and level with my front porch; he never inspected this issue.  He hadn't given a painter/ trim install timeline a few days earlier and I don't feel it's too much to ask for one.
 
6. If Ms. [redacted] would just have a little more patients and understanding she may of probably had her first contractor install her door. But now he has chased off 2.
The only contractor that has been hired/ paid for this job is [redacted].  I'm not sure what he's referring to.
 
7. At this point I feel I have done the work I was paid for with a balance of 160worth of labor and material never compensated for.
This was never brought to my attention.
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
That's absolutely not true, I do not cut corners on home improvements.  I was unaware of permitting requirements; they were never brought up nor discussed.
Regards,
[redacted]

The work I was paid for was completed and then some. Trash has been hauled away as stated I would and at this point I would feel it's best that we don't work together on anymore project that homeowner may have. I would think as she stated in her text that she will hire someone else for future work as well. Not sure why this is still an ongoing issue.