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McCafferty Ford Sales, Inc

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Reviews McCafferty Ford Sales, Inc

McCafferty Ford Sales, Inc Reviews (14)

WE ARE REMOVING THIS CUSTOMER FROM OUR PHONE AND EMAIL LIST THEY SHOULD NOT BE RECEIVING ANY FURTHER CALLS.PLEASE CONSIDER THIS CASE CLOSED .*** ***

The tire kit and owners manual have been reordered as of today and will be sent to *** ***. I apologize forany inconvenience this has caused. The order was lost by our parts department. Please consider this case closed

we overnighted the owners manual over a month ago. we will order another manual and overnight. could you give us another address to insure you receive this one.thanks

Refund has been sent to accounting
department. Customer should receive their refund within 5 business days. Sorry
for the inconvenience. The customer was correct with the refund. Communications lost between departments.

In response to your letter dated August 11, 2017, our Sales Manager, Zach R[redacted] met with Mr. [redacted] to address his concern.  We have agreed to a refund amount of $1336.66.Please consider this case to be closed.Sincerely,Michael S[redacted]

From: [redacted] <[redacted].com>Date: Thu, Mar 23, 2017 at 3:49 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Hello. I'm attempting to reply and or update the complaint and it will not allow me too. I'm still having issues. I tried to work something out with the business and they just messed my car up more. It is actually back in the shop as of 3/22. I also have not received any update on them paying off the car. Thank you[redacted] 
Sent from my [redacted]

From: [redacted]<[redacted].com>Date: Thu, Jul 7, 2016 at 11:32 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I received the manual -- you can close this complaint.Thank you for all your hard work and help.[redacted]

The vehicle was taken back to them 3 times and they said nothing was wrong with the car. Just this Monday 03/21/2016 I had to change the starter of the same car. This was covered by the extended warranty purchased thru McCafferty.Desired Outcome: For McCaffety to change the cost of the car as even the air bag sensor that they claimed to change also came back on.

We have
contacted customer on several occasions with the issue stated. The no start complaint
has never been verified at our dealer.
The customer
will be welcomed back for a follow up visit.. We have replaced the customers
shifter and brake light switch in hopes this would help the...


customers
complaint, but never being verified it’s just a guess. We will address this
issue with the customer for another check. Please consider this case closed.

The windshield has been replaced as of 6-17-15. You can now close the complaint.  [redacted]

we have tried several times to contact the customer to resolve the issues, we do not feel that the $600 is reasonable and without being able to reach the customer ,we are at a standstill. Please understand that we are willing to help the customer .please have the customer contact Mark C[redacted] so we can...

resolve this complaint.

Customer has been noified crack in windshied is from a rock inpact a divot was found upon inspection. [redacted] Field Rep was involved verified concern and no stress crackes reported, also noted same modle line up has had no stress releated windhied issues.  Customer does have an exteneded...

warranty contract that states a repair can be made if the crack is whithin 6 inches. The crack reported was over 24 inches, contract is attached.  Page 7 Under Windshield protection plan line 14.Thanks you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I totally disagree that the crack in the windshield is from a rock impact.  I reported that nothing ever hit the windshield. I could run my fingers on the inside and outside of the glass and couldn't feel anything rough. It started out like a worm shape not a divot like the dealership claims. The [redacted] Field Rep never saw my vehicle. Paul L[redacted] who is the service manager scheduled me an appointment with the Field Rep. I brought my vehicle in that day at 9:00 am. which I was told my appointment was scheduled for and the [redacted] Field Rep wasn't there and then he conveniently told me I would have to leave the vehicle because the Rep could show up anywhere from 9-12:00. Was never told that when Paul scheduled the appointment. I informed him that I wanted to be there when the Field Rep looked at my car. He said it could be anywhere in that 3 hour time frame, so I told him my daughter lives 3 minutes from the dealership and that when the Rep gets there to give me a call. He agreed but I never received a phone call. I called the dealership at 10:30 am. and was told he was in a meeting. Left a message for him to return my call. He never called back. I then called a second time at 12:00 pm. and was told he was on another call, left another message and no call back again. At this point I no longer wanted to deal with him.  
When my daughter heard what happened she stopped at the dealership on her way home from work that day to speak with Paul.  He claimed that the Field Rep was there, so I asked him why my father was never called. Paul stated he called only one time and no one answered and that he didn't leave a message. Then quickly changed his mind and stated that he thinks he left a message, but wasn't sure. I told him that my father was waiting all morning for his call, and he said why didn't he call me.  My answer to that was he tried 2 times and you never called him back. I informed him I have caller ID and would check to see if in fact he did call. Then we preceded to tell me he called my home number from his cell phone. Went to show me and couldn't find my number on his cell and changed his mind again to claim he called from his desk phone. At this point, I was getting frustrated with him and all his lies, and told him he most have called the wrong number or didn't call at all. After all that I asked him how the situation could be rectified and what happened to the Field Rep that came out. He then used his cell phone to call the Field Rep while I was standing in his office. Paul didn't reach him the first time, so then he called the Field Rep's manager and spoke with him, but not about my father's issue. Very strange. He then tried one more time to reach the Field Rep and was successful. He informed the Rep that we wanted to reschedule the appointment for him to see the windshield and the Rep stated that he couldn't come back out for another week or more. I said that it was totally unacceptable and then it got even more interesting. Paul told me that he took a picture of the windshield on his cell phone and sent it to the Rep's cell phone. How unprofessional is that? He showed me the picture on his cell and I said you can't see anything. Then came the most interesting words from me to Paul "I guess you are going to tell me that the Field Rep is going to agree with your determination." His exact reply was why wouldn't he. This was totally unbelievable to me since the Rep hadn't seen the vehicle. I believe that the Field Rep never came to the dealership that morning and this was why he sent the Rep a picture from his cell phone. I informed him that I was going to have a glass company look at the windshield to get a second opinion.  I walked out of his office and told him that this was no way to conduct business, and that I wouldn't recommend McCafferty to anybody.When my daughter came home from seeing Paul, she told me what happened. The phone rang and it was Paul calling to inform us that if we were taking the vehicle to a glass facility that it had to be an authorized [redacted] glass facility. My father and I have been to several different glass facilities and they have all come to the same conclusion, that it is a stress crack. So therefore, his claim that the Field Rep verified that there were no stress cracks is ridiculous. The Field Rep never showed up or saw the vehicle. As for the extended warranty, I was never given any paperwork as to what was or wasn't covered. Just one paper which included the amount it would cost for the warranty. The salesman who sold me the vehicle and two different warranties, quit that same night, along with his boss after my sale was finished. I found out about that a couple days later when I called to speak with the salesman in regards to some questions that I had. Word of mouth goes far, and I would not recommend McCafferty to friends or family members if they are considering purchasing or leasing a vehicle. Do Not Use This Dealership!!!
Regards,
[redacted]

September 30 2017Dear [redacted],ID [redacted] McCafferty processed [redacted]s extended warranty cancelation. The time for it to be processed with our warranty company is 6-8 weeks. Please consider this matter closed.Respectfully,Michael P. SGeneral Manager

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Address: 1939 East Lincoln Highway, Langhorne, Pennsylvania, United States, 19047

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