WE ARE REMOVING THIS CUSTOMER FROM OUR PHONE AND EMAIL LIST THEY SHOULD NOT BE RECEIVING ANY FURTHER CALLSPLEASE CONSIDER THIS CASE CLOSED [redacted] ***
** [redacted] did come in for a recall to replace the brake light switch on 2/6/repair order ***At that time the brake light switch under the dash was replacedOn 3/1/the customer returned to tell us that his Airbag light was on and that the tire pressure monitor system light was also onThe diagnosis was that the seat sensor that identifies that someone is sitting in the seat is mlfunctioningAs for the tire pressure light - it indicates that the wheel sensor is badNeither of these things have any common electrical circuits with the brake light switchHowever I am concerned about the safety of the vehicle at this timeWe have attempted to contact the customer (###-###-####) about his concerns but his mailbox is not accepting any calls This is what we can doI have contacted *** requesting assistance on the Airbag issuethe dealership is willing to help out the customer but we will need to speak to himI feel confident that I will get help from [redacted] and the dealership is willing to assist with labor adjustments Please have the customer contact us so that we can resolve this issue
WE REPLACED THE BRAKE SWITCH UNDER A RECALL , THIS HAD NOTHING TO DO WITH THE AIRBAG LIGHT OR THE TIRE PRESSURE SENSORTHEY ALL COMPLETELY DIFFERENT SYSTEMSWE ASKED [redacted] TO COVER THE AIRBAG SEAT MODULE AT NO CHARGE TO THE CUSTOMERTHE PARTS ARE ON ORDER FOR THE AIRBAG MODULE DARRIN TALKED TO THE CUSTOMER LAST THURSDAY TO MAKE HIM AWARE [redacted] WILL NOT PAY FOR THE TIRE SENSOR FOR THE CAR IS OUT OF WARRANTYWE WILL BE WILLING TO DO THAT REPAIR AT DISCOUNTED PARTS AND LABOR RATEBUT CAN NOT DO FOR FREEPLEASE CONSIDER THIS FILE CLOSED [redacted] ***
The vehicle was taken back to them times and they said nothing was wrong with the carJust this Monday 03/21/I had to change the starter of the same carThis was covered by the extended warranty purchased thru McCafferty.Desired Outcome: For McCaffety to change the cost of the car as even the air bag sensor that they claimed to change also came back on
years ago we bought a [redacted] off this company called and asked was there anything they can do to get us out of it because the low profile tires are not ment for city driving with railtrackThey informed us no not unless we put more money downWe went to [redacted] and they got us out of the [redacted] into a lease with an [redacted] Jordan informed me to go to McCafferty to get refunded for the warranty we paid for Contacted Mccafferty and talked to a Todd A [redacted] and signed papers for the warranty to be cancel because we no longer had car plus was told that $of the money will not be return due to contract cancellationSo we will get $back instead of $This was June it is now September and still have not got refund Called Mccaferty and spoke to Nicole several times to get someone to get my money back being transferred to here and there leaving messages with no call backLast week I kept calling and ask for General Manager was told on vacation for some managerGot s
September 2017Dear [redacted] ,ID [redacted] McCafferty processed [redacted] s extended warranty cancelationThe time for it to be processed with our warranty company is 6-weeksPlease consider this matter closed.Respectfully,Michael PSGeneral Manager
When purchasing a [redacted] ***, I received an internet price $24,in my email Well, the contracted price for the car was revised without my consent, adding an additional $3,700, and told me that the entire price with with the addition of sales taxes, etc To make a long story short, there was a verbal agreement between the seller and myself that the car was going to be sold at $24,price, and they revised the contracted offer They repeatedly mentioned that I already signed the contract, but my mother, an accountant, mentioned that the contract can be revised through addendums and she was livid
We have contacted customer on several occasions with the issue statedThe no start complaint has never been verified at our dealer The customer will be welcomed back for a follow up visitWe have replaced the customers shifter and brake light switch in hopes this would help the customers complaint, but never being verified it’s just a guessWe will address this issue with the customer for another checkPlease consider this case closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
we have tried several times to contact the customer to resolve the issues, we do not feel that the $is reasonable and without being able to reach the customer ,we are at a standstillPlease understand that we are willing to help the customer .please have the customer contact Mark C [redacted] so we can resolve this complaint
In response to your letter dated August 11, 2017, our Sales Manager, Zach R [redacted] met with Mr [redacted] to address his concern We have agreed to a refund amount of $1336.66.Please consider this case to be closed.Sincerely,Michael S [redacted]
Upon purchase of Ford Certified vehicle, the dealership did not have all the proper information and equipment that comes standard with the purchase Namely, there was no ownership manual or tire repair kit included I was told several times that the dealership would send me the materials I followed up numerous times, and again was told that they would send the materials I have never received what was promised
we overnighted the owners manual over a month agowe will order another manual and overnightcould you give us another address to insure you receive this one.thanks
Since I bought my car from this dealerships I have had issues ranging from sales to service issues that were misleading and liesI bought a [redacted] usedI also purchased all warranties available for this carSince getting the car I purchased a remote start from [redacted] that I also had some issues withI would bring it back to [redacted] and they would fix it with their certified technicians I recently had issues with the car itself and when I brought it into the dealership they immediately said the issue was caused due to the remote start and not covered under my extended warrantyThe 1st time I payed over $to have them "bypass" the remote start to fix the issueThe 2nd time which was Saturday I brought the car in because there was an issue with the brake switch and they told me they couldn't look at the car until possibly WednesdayI needed a car so they gave me a rental and told me it was covered with my warrantyThey looked at the car and told me the issue w
Customer has been noified crack in windshied is from a rock inpact a divot was found upon inspection [redacted] Field Rep was involved verified concern and no stress crackes reported, also noted same modle line up has had no stress releated windhied issues Customer does have an exteneded warranty contract that states a repair can be made if the crack is whithin inchesThe crack reported was over inches, contract is attached Page Under Windshield protection plan line 14.Thanks you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I totally disagree that the crack in the windshield is from a rock impact I reported that nothing ever hit the windshieldI could run my fingers on the inside and outside of the glass and couldn't feel anything roughIt started out like a worm shape not a divot like the dealership claimsThe [redacted] Field Rep never saw my vehiclePaul L [redacted] who is the service manager scheduled me an appointment with the Field RepI brought my vehicle in that day at 9:amwhich I was told my appointment was scheduled for and the [redacted] Field Rep wasn't there and then he conveniently told me I would have to leave the vehicle because the Rep could show up anywhere from 9-12:Was never told that when Paul scheduled the appointmentI informed him that I wanted to be there when the Field Rep looked at my carHe said it could be anywhere in that hour time frame, so I told him my daughter lives minutes from the dealership and that when the Rep gets there to give me a callHe agreed but I never received a phone callI called the dealership at 10:amand was told he was in a meetingLeft a message for him to return my callHe never called backI then called a second time at 12:pmand was told he was on another call, left another message and no call back againAt this point I no longer wanted to deal with him When my daughter heard what happened she stopped at the dealership on her way home from work that day to speak with Paul He claimed that the Field Rep was there, so I asked him why my father was never calledPaul stated he called only one time and no one answered and that he didn't leave a messageThen quickly changed his mind and stated that he thinks he left a message, but wasn't sureI told him that my father was waiting all morning for his call, and he said why didn't he call me My answer to that was he tried times and you never called him backI informed him I have caller ID and would check to see if in fact he did callThen we preceded to tell me he called my home number from his cell phoneWent to show me and couldn't find my number on his cell and changed his mind again to claim he called from his desk phoneAt this point, I was getting frustrated with him and all his lies, and told him he most have called the wrong number or didn't call at allAfter all that I asked him how the situation could be rectified and what happened to the Field Rep that came outHe then used his cell phone to call the Field Rep while I was standing in his officePaul didn't reach him the first time, so then he called the Field Rep's manager and spoke with him, but not about my father's issueVery strangeHe then tried one more time to reach the Field Rep and was successfulHe informed the Rep that we wanted to reschedule the appointment for him to see the windshield and the Rep stated that he couldn't come back out for another week or moreI said that it was totally unacceptable and then it got even more interestingPaul told me that he took a picture of the windshield on his cell phone and sent it to the Rep's cell phoneHow unprofessional is that? He showed me the picture on his cell and I said you can't see anythingThen came the most interesting words from me to Paul "I guess you are going to tell me that the Field Rep is going to agree with your determination." His exact reply was why wouldn't heThis was totally unbelievable to me since the Rep hadn't seen the vehicleI believe that the Field Rep never came to the dealership that morning and this was why he sent the Rep a picture from his cell phoneI informed him that I was going to have a glass company look at the windshield to get a second opinion I walked out of his office and told him that this was no way to conduct business, and that I wouldn't recommend McCafferty to anybody.When my daughter came home from seeing Paul, she told me what happenedThe phone rang and it was Paul calling to inform us that if we were taking the vehicle to a glass facility that it had to be an authorized [redacted] glass facilityMy father and I have been to several different glass facilities and they have all come to the same conclusion, that it is a stress crackSo therefore, his claim that the Field Rep verified that there were no stress cracks is ridiculousThe Field Rep never showed up or saw the vehicleAs for the extended warranty, I was never given any paperwork as to what was or wasn't coveredJust one paper which included the amount it would cost for the warrantyThe salesman who sold me the vehicle and two different warranties, quit that same night, along with his boss after my sale was finishedI found out about that a couple days later when I called to speak with the salesman in regards to some questions that I hadWord of mouth goes far, and I would not recommend McCafferty to friends or family members if they are considering purchasing or leasing a vehicleDo Not Use This Dealership!!! Regards, [redacted]
I am a long time leasing person of [redacted] Automobiles This is a company vehicle Put in my personal name I was told That the vehicle had navigation I never got to see the paperwork on it because it was not lot ready yet We looked at vehicles on the lot but did not have the navigation I wanted the salesman told me no problem he has one in his computer he told me the color and what it was and I said that would be fine I took delivery on the vehicle and when I realized it did not have that navigation on it I called the salesman up he said no problem it would be put in days went by phone calls were made and no navigation prosily days later I went to the dealership to give them the deposit on the vehicle and I was told by a manager no problem it'll be put in a month and a 1/later hour spent on the phone with [redacted] motor care and the dealership and nothing but lies being told to me I still have no navigation I cannot afford an attorney I cannot afford to put the navigation and I simply o
From: [redacted] < [redacted] @***.com>Date: Thu, Mar 23, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com HelloI'm attempting to reply and or update the complaint and it will not allow me tooI'm still having issuesI tried to work something out with the business and they just messed my car up moreIt is actually back in the shop as of 3/I also have not received any update on them paying off the carThank you [redacted] Sent from my [redacted]
WE ARE REMOVING THIS CUSTOMER FROM OUR PHONE AND EMAIL LIST THEY SHOULD NOT BE RECEIVING ANY FURTHER CALLSPLEASE CONSIDER THIS CASE CLOSED [redacted] ***
** [redacted] did come in for a recall to replace the brake light switch on 2/6/repair order ***At that time the brake light switch under the dash was replacedOn 3/1/the customer returned to tell us that his Airbag light was on and that the tire pressure monitor system light was also onThe diagnosis was that the seat sensor that identifies that someone is sitting in the seat is mlfunctioningAs for the tire pressure light - it indicates that the wheel sensor is badNeither of these things have any common electrical circuits with the brake light switchHowever I am concerned about the safety of the vehicle at this timeWe have attempted to contact the customer (###-###-####) about his concerns but his mailbox is not accepting any calls This is what we can doI have contacted *** requesting assistance on the Airbag issuethe dealership is willing to help out the customer but we will need to speak to himI feel confident that I will get help from [redacted] and the dealership is willing to assist with labor adjustments Please have the customer contact us so that we can resolve this issue
WE REPLACED THE BRAKE SWITCH UNDER A RECALL , THIS HAD NOTHING TO DO WITH THE AIRBAG LIGHT OR THE TIRE PRESSURE SENSORTHEY ALL COMPLETELY DIFFERENT SYSTEMSWE ASKED [redacted] TO COVER THE AIRBAG SEAT MODULE AT NO CHARGE TO THE CUSTOMERTHE PARTS ARE ON ORDER FOR THE AIRBAG MODULE DARRIN TALKED TO THE CUSTOMER LAST THURSDAY TO MAKE HIM AWARE [redacted] WILL NOT PAY FOR THE TIRE SENSOR FOR THE CAR IS OUT OF WARRANTYWE WILL BE WILLING TO DO THAT REPAIR AT DISCOUNTED PARTS AND LABOR RATEBUT CAN NOT DO FOR FREEPLEASE CONSIDER THIS FILE CLOSED [redacted] ***
The vehicle was taken back to them times and they said nothing was wrong with the carJust this Monday 03/21/I had to change the starter of the same carThis was covered by the extended warranty purchased thru McCafferty.Desired Outcome: For McCaffety to change the cost of the car as even the air bag sensor that they claimed to change also came back on
years ago we bought a [redacted] off this company called and asked was there anything they can do to get us out of it because the low profile tires are not ment for city driving with railtrackThey informed us no not unless we put more money downWe went to [redacted] and they got us out of the [redacted] into a lease with an [redacted] Jordan informed me to go to McCafferty to get refunded for the warranty we paid for Contacted Mccafferty and talked to a Todd A [redacted] and signed papers for the warranty to be cancel because we no longer had car plus was told that $of the money will not be return due to contract cancellationSo we will get $back instead of $This was June it is now September and still have not got refund Called Mccaferty and spoke to Nicole several times to get someone to get my money back being transferred to here and there leaving messages with no call backLast week I kept calling and ask for General Manager was told on vacation for some managerGot s
September 2017Dear [redacted] ,ID [redacted] McCafferty processed [redacted] s extended warranty cancelationThe time for it to be processed with our warranty company is 6-weeksPlease consider this matter closed.Respectfully,Michael PSGeneral Manager
When purchasing a [redacted] ***, I received an internet price $24,in my email Well, the contracted price for the car was revised without my consent, adding an additional $3,700, and told me that the entire price with with the addition of sales taxes, etc To make a long story short, there was a verbal agreement between the seller and myself that the car was going to be sold at $24,price, and they revised the contracted offer They repeatedly mentioned that I already signed the contract, but my mother, an accountant, mentioned that the contract can be revised through addendums and she was livid
We have contacted customer on several occasions with the issue statedThe no start complaint has never been verified at our dealer The customer will be welcomed back for a follow up visitWe have replaced the customers shifter and brake light switch in hopes this would help the customers complaint, but never being verified it’s just a guessWe will address this issue with the customer for another checkPlease consider this case closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
we have tried several times to contact the customer to resolve the issues, we do not feel that the $is reasonable and without being able to reach the customer ,we are at a standstillPlease understand that we are willing to help the customer .please have the customer contact Mark C [redacted] so we can resolve this complaint
In response to your letter dated August 11, 2017, our Sales Manager, Zach R [redacted] met with Mr [redacted] to address his concern We have agreed to a refund amount of $1336.66.Please consider this case to be closed.Sincerely,Michael S [redacted]
Upon purchase of Ford Certified vehicle, the dealership did not have all the proper information and equipment that comes standard with the purchase Namely, there was no ownership manual or tire repair kit included I was told several times that the dealership would send me the materials I followed up numerous times, and again was told that they would send the materials I have never received what was promised
we overnighted the owners manual over a month agowe will order another manual and overnightcould you give us another address to insure you receive this one.thanks
Since I bought my car from this dealerships I have had issues ranging from sales to service issues that were misleading and liesI bought a [redacted] usedI also purchased all warranties available for this carSince getting the car I purchased a remote start from [redacted] that I also had some issues withI would bring it back to [redacted] and they would fix it with their certified technicians I recently had issues with the car itself and when I brought it into the dealership they immediately said the issue was caused due to the remote start and not covered under my extended warrantyThe 1st time I payed over $to have them "bypass" the remote start to fix the issueThe 2nd time which was Saturday I brought the car in because there was an issue with the brake switch and they told me they couldn't look at the car until possibly WednesdayI needed a car so they gave me a rental and told me it was covered with my warrantyThey looked at the car and told me the issue w
The windshield has been replaced as of 6-17-15. You can now close the complaint. [redacted]
Customer has been noified crack in windshied is from a rock inpact a divot was found upon inspection [redacted] Field Rep was involved verified concern and no stress crackes reported, also noted same modle line up has had no stress releated windhied issues Customer does have an exteneded warranty contract that states a repair can be made if the crack is whithin inchesThe crack reported was over inches, contract is attached Page Under Windshield protection plan line 14.Thanks you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I totally disagree that the crack in the windshield is from a rock impact I reported that nothing ever hit the windshieldI could run my fingers on the inside and outside of the glass and couldn't feel anything roughIt started out like a worm shape not a divot like the dealership claimsThe [redacted] Field Rep never saw my vehiclePaul L [redacted] who is the service manager scheduled me an appointment with the Field RepI brought my vehicle in that day at 9:amwhich I was told my appointment was scheduled for and the [redacted] Field Rep wasn't there and then he conveniently told me I would have to leave the vehicle because the Rep could show up anywhere from 9-12:Was never told that when Paul scheduled the appointmentI informed him that I wanted to be there when the Field Rep looked at my carHe said it could be anywhere in that hour time frame, so I told him my daughter lives minutes from the dealership and that when the Rep gets there to give me a callHe agreed but I never received a phone callI called the dealership at 10:amand was told he was in a meetingLeft a message for him to return my callHe never called backI then called a second time at 12:pmand was told he was on another call, left another message and no call back againAt this point I no longer wanted to deal with him When my daughter heard what happened she stopped at the dealership on her way home from work that day to speak with Paul He claimed that the Field Rep was there, so I asked him why my father was never calledPaul stated he called only one time and no one answered and that he didn't leave a messageThen quickly changed his mind and stated that he thinks he left a message, but wasn't sureI told him that my father was waiting all morning for his call, and he said why didn't he call me My answer to that was he tried times and you never called him backI informed him I have caller ID and would check to see if in fact he did callThen we preceded to tell me he called my home number from his cell phoneWent to show me and couldn't find my number on his cell and changed his mind again to claim he called from his desk phoneAt this point, I was getting frustrated with him and all his lies, and told him he most have called the wrong number or didn't call at allAfter all that I asked him how the situation could be rectified and what happened to the Field Rep that came outHe then used his cell phone to call the Field Rep while I was standing in his officePaul didn't reach him the first time, so then he called the Field Rep's manager and spoke with him, but not about my father's issueVery strangeHe then tried one more time to reach the Field Rep and was successfulHe informed the Rep that we wanted to reschedule the appointment for him to see the windshield and the Rep stated that he couldn't come back out for another week or moreI said that it was totally unacceptable and then it got even more interestingPaul told me that he took a picture of the windshield on his cell phone and sent it to the Rep's cell phoneHow unprofessional is that? He showed me the picture on his cell and I said you can't see anythingThen came the most interesting words from me to Paul "I guess you are going to tell me that the Field Rep is going to agree with your determination." His exact reply was why wouldn't heThis was totally unbelievable to me since the Rep hadn't seen the vehicleI believe that the Field Rep never came to the dealership that morning and this was why he sent the Rep a picture from his cell phoneI informed him that I was going to have a glass company look at the windshield to get a second opinion I walked out of his office and told him that this was no way to conduct business, and that I wouldn't recommend McCafferty to anybody.When my daughter came home from seeing Paul, she told me what happenedThe phone rang and it was Paul calling to inform us that if we were taking the vehicle to a glass facility that it had to be an authorized [redacted] glass facilityMy father and I have been to several different glass facilities and they have all come to the same conclusion, that it is a stress crackSo therefore, his claim that the Field Rep verified that there were no stress cracks is ridiculousThe Field Rep never showed up or saw the vehicleAs for the extended warranty, I was never given any paperwork as to what was or wasn't coveredJust one paper which included the amount it would cost for the warrantyThe salesman who sold me the vehicle and two different warranties, quit that same night, along with his boss after my sale was finishedI found out about that a couple days later when I called to speak with the salesman in regards to some questions that I hadWord of mouth goes far, and I would not recommend McCafferty to friends or family members if they are considering purchasing or leasing a vehicleDo Not Use This Dealership!!! Regards, [redacted]
I am a long time leasing person of [redacted] Automobiles This is a company vehicle Put in my personal name I was told That the vehicle had navigation I never got to see the paperwork on it because it was not lot ready yet We looked at vehicles on the lot but did not have the navigation I wanted the salesman told me no problem he has one in his computer he told me the color and what it was and I said that would be fine I took delivery on the vehicle and when I realized it did not have that navigation on it I called the salesman up he said no problem it would be put in days went by phone calls were made and no navigation prosily days later I went to the dealership to give them the deposit on the vehicle and I was told by a manager no problem it'll be put in a month and a 1/later hour spent on the phone with [redacted] motor care and the dealership and nothing but lies being told to me I still have no navigation I cannot afford an attorney I cannot afford to put the navigation and I simply o
From: [redacted] < [redacted] @***.com>Date: Thu, Mar 23, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com HelloI'm attempting to reply and or update the complaint and it will not allow me tooI'm still having issuesI tried to work something out with the business and they just messed my car up moreIt is actually back in the shop as of 3/I also have not received any update on them paying off the carThank you [redacted] Sent from my [redacted]
The windshield has been replaced as of 6-17-You can now close the complaint [redacted]