Mccanns Heating & Air

Company's response below:*** *** *** ***
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*** *** ***In response to the complaint by Mrs***.I do not remember talking to her since we deal with so many
customersYes, we have sent her past due notices. She was not transferred to a supervisor because I am the supervisorAt that time, the owner was not available. I do not recall her every calling to dispute any bill that we have sent herWe have a small office of employees, nobody can recall taking a message from her.Since the technician that serviced this customer is no longer employed with us, I cannot verify that the work was completedTherefore, I will void this invoice.I apologize for any inconvenience that this may have caused Thanks,-- *** ***Operations ManagerMcCall's Heating & Air Conditioning*** *** **
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]