McCarthy Contracting, LLC

From: *** ***Date: Thu, Aug 6, at 10:AMSubject: Revdex.com complaint # *** against McCarthy ContractingTo: *** *** Cc: *** Good morning *** ***,I wanted to let you know that McCarthy Contracting finally contacted me to negotiate an agreement after they received court papers and we have settled.Can you please mark this case as settled?Thank you,*** *** ** *** *** & ***###-###-####

Please accept our apologies, we are unclear as to why you hadn't received a second page.
Below is the letter in its entirety.
Thank you
Revdex.com Complaint ID: *** (***)Response Date:12/15/McCarthy Contracting, LLC*** *** ***
Aston, PA ***
Re:Second Response to RevDex.com Complaint
Dear *** ***,
We sincerely apologize that our customer is currently unsatisfied with our position. In response to *** *** comment regarding the invoices that we would provide her for the work that had been perform but never paid for, we would like to state that when we brought this information to *** we were referring to the additional services that we performed without ever expecting payment as a courtesy for the amount of work that we had accrued throughout the time that we had done business for this customer, more or less as a reminder to her for acknowledgement of going above and beyond. After recognizing how dismayed *** *** had become, we decided that it would be in our best interest to refrain from providing these details as they were done as a courtesy to our customer at that time, and would only cause further confusion going forward
Secondly, we would like to provide clarity to *** *** additional comment regarding the power washing of railingsAs stated in our previous response most communication for work to be performed was communicated by the Maintenance Supervisor, *** ***, at which was also in this case, and also explained to *** *** in previous email correspondence when she addressed her concerns. We followed our process, by providing an initial estimateThroughout the duration of the job, it was brought to the attention of the Maintenance Supervisor, *** *** at which majority of all communication was through that power washing would be necessary and we were instructed to proceedOnce job was completed, we invoiced for theservices performed. Detailing the invoice with the way payment had been applied and including the refunded amount via a check since there were no outstanding invoices at that time to apply credit to. This process is all within the realm of our standard practices
Although it is our goal to exceed the expectations of all of our customers and appease even the unsatisfied ones, sometimes, it goes without saying that there are always some customers that will never be satisfied no matter the resolution that you offer or the extent that you go to We encourage *** *** to accept the refunded overpayment that we have provided to her, as stated in our previous responseAgain, it is always our goal to resolve anyissues before they escalate to something of this natureHowever, there seems not to be a satisfactory resolution to appease *** thus far
Regards,
Charles M*** ***
McCarthy Contracting, LLC
Phone 610-842-0116/[email protected]
mccarthycontractingllc.com

11/2/Dear *** ***,Thank you for bringing this complaint to our attentionWe have been working to resolve this issue with *** *** (*** *** Apartments Community Manager) and
have been struggling to come to an agreementWe have requested to communicate with an alternative associate from *** *** Apartments other than *** *** on numerous occasions and have not been successful.For the duration of the time spent at *** *** Apartments facility, McCarthy Contracting, LLC communicated primarily with the Maintenance Supervisor, *** *** for all work that needed to be completedWe have been providing and completing work for *** *** Apartments since 11/17/Throughout this time there has always been a lack in communication between the Maintenance Supervisor and the Community Manager on jobs that needed to be started and jobs that needed to be signed off on before beginningThis has made the process and completion of the job requests difficult and unclearBeing a General Contracting Company we work closely with the Maintenance Supervisors/ Managers on many jobs and generally receive direction from them, at which has always been in this case as well.There have been many occasions that started and completed jobs that have been invoiced, have not been signed for, as this occurred during the time of one job we would be requested to begin other jobs at this facilityFor this particular instance, we had given an estimate for the job of power washing entryway railings in preparation for paintThere were (9) buildings and (4) entryways at each building, totaling (36) entrywaysWhich, included handrails, spindles, brackets, lag bolts and walls, that were each taped off with safety tape, and pressure washed to remove the existing flaked paintAll stated in our Invoice in the job descriptionThis work was performed and completed and we were still pending a deposit amount as well as a signed invoiceThere were also other jobs that we had been preparing to begin that were still pending signature and initial deposits.All payment that is received is deposited and logged into our systemsWhen an overpayment is made, it is turned into a credit on the customer’s account, unless there are no outstanding invoices at that timeIn that case, we would then provide the customer with a refundWe have completed many jobs for this facility on a continuous basisWe received an overpayment for the amount of $7,There was an outstanding invoice requiring payment for work that had been completed for the amount of $3,The invoice was credited for the amount due of $3,and a check in the amount of $3,was refunded to the customerWe sent both the paid invoice and the check together noting the overpayment, credit and total refund with the paid invoice, showing how payment was appliedWhen this dispute was brought to our attention we then decided to communicate only in writing, we communicated this to *** *** aware of how things have been misconstrued in the past and wanted to be sure nothing further was communicated verballyThankfully we did this and we can provide all correspondence if need be.If we refund *** *** the $3,that she is requesting we will have an unpaid invoice for work thgt has been completed for that amount of $3,875, at which we will need to be paid forWe are an ethical, reliable company never to have been reported beforeIn all of the years that we have been serving our customers we can honestly say that this is a first to have been reported to the Revdex.comWe have made every effort to effectively communicate with our unsatisfied customer and we hope to resolve this dispute.Regards,Charles M