McCarthy Ford, Inc.

Dear Leslie, I am very sorry for the error on our website pricing module. We deal with a third party who sends the pricing to our website. We created a new website months ago and we have incurred pricing issues on a couple other occasions. With vehicles on our website,
sometimes we do not see a pricing discrepancy on a certain vehicle. Normally a customer will bring a print out in when they are going to purchase the vehicle and we then check to make sure the number matches our records. I am sorry that we didn't have the print out when you first came in. We would have explained to you at that time that the price online was incorrect. We sold you the vehicle for the correct price. As for another vehicle that was similar online, every vehicle is different and has different options, mileage, past history etc. When you came to the dealership we apologized and explained the pricing error on our website. We offered you free years of oil changes to apologize for the website error. Again sorry for the error and I hope to see you in the future for all your service and oil changes. Thank you Thomas ***McCarthy Ford

To Whom it may concern, I apologize we missed this complain. I have recently changed my email and today I updated the Revdex.com with my new email. Please re-open this complain so we can officially let you know what we’ve done to resolve the complain Mr*** was not satisfied
with a few issues he and his wife were having with the *** *** they recently purchased We had the vehicle in on 10-for the ABS light and the Check Engine lightMcCarthy Ford needed to sublet the car for warranty work done at the *** dealershipThey replaced the right front seat air bag harnessIn addition the Check Engine light was due to a Thermostat problemThis part was replaced under warranty Mr*** also asked that we make a additional Key and we did this at No ChargeThese keys typically cost $with programming On 11-the *** brought the car in for a rattle in the doorWe were unable to find the rattle and informed the customer that this noise is typical with the *** *** style of transmission On 11-the *** had the car in for a minor issue with the center console of the vehicle, we replace the SOP console at NO CHARGE This is not typical with a purchase of a pre-driven car at McCarthy FordHowever, problems do occur from time to time and we do stand behind our vehicles which is why we’ve fixed the car each time it’s been in, made a extra key at no charge and NEVER charged the customer for any work done Please let me know if we can help with anything else thank You! *** *** Store Manager McCarthy Ford *** *** ***

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: *** *** SVC DIRECTO
Contact Phone: XXXXXXXXXX
Contact Email: **@mccarthyfordinc.com
When we originally looked at this vehicle we diagnosed it as being a timing chain phaserWe ordered parts and made arrangements
to have customer to come back on another dayWhen vehicle came back and we disassembled the engine it was found that in addition to the phaser working improperly the engine had internal engine oiling problemsWe contacted Ford extended service plan and after much correspondence with them the claim was deniedWe have given the customer alternate transportation through this whole drawn out procedureWe at McCarthy Ford have ordered a complete "long block" assembly and have started the replacement procedure today and expect to have the vehicle back to the customer next weekThis is all being done at no charge to the customer, at our expensewe explained this to the customer the same day that the case was opened

Hello, I was made aware of this situation last week Prior to this complaint being filed I signed a check request to refund the $deposit. thank you

I will be contacting the customer to set up a meeting to discuss the issues that  caused the delay in my company doing the work with the hope that we can work  out  a way to still satisfy the customers needs.

I spoke to [redacted] on the night of December 22nd and she agreed to a personal meeting after the holidays to review the damage to the house and discuss the situation further.

[To assist us in bringing this matter to a close, you must give us a...

reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: first off I called the contractor told them we just wanted our money back that was on Monday 12/22 today still no response from owner called back no answer again now this has been going on since march of this year remember now there is hundreds or thousands of dollars in water damages to the property because of neglect of getting the job done that is why I am rejecting the response  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...

that this resolution is satisfactory to me. [redacted] the sales manager from the dealership, called me yesterday to get my information in order to refund the deposit and said he processed it yesterday. I should see the money in my account in 3-5 business days, and as long as that happens, I am satisfied.
Sincerely,
[redacted]

Mr. [redacted] purchased a 2014 Ford Explorer on 4-22-2016. Mr. [redacted] agreed to a $750 down payment. Mr. [redacted] didn't have the money available at the time of delivery, he offered a post dated check which we do not accept. Mr. [redacted] agreed to come in to McCarthy Ford as soon as he returned from a...

vacation with the $750 down payment. After Mr. [redacted] didn't come in with the down payment when agreed upon we followed up with him. He then told our representative that he would give him $100 but didn't plan to pay McCarthy Ford the balance. After hearing Mr. [redacted] response to our initial follow up we had a manager call Mr. [redacted]. Mr. [redacted] told the manager that he had no intention of fulfilling his obligation to McCarthy Ford. We now plan to send Mr. [redacted]'s file to collection.Please let me know how I can further assist.[redacted]Store ManagerMcCarthy Ford[redacted]

CASE #[redacted] E [redacted]I've reviewed the complaint and it appears this is a lienholder problem. There is no way that we wouldn't have sent the title to a vehicle purchased at McCarthy Ford to the lienholder. The lienholder would have identified that they didn't have the title and...

made sure we sent one to them. However, our files from 2009 are in storage and it's not worth my while to investigate this any further. We will send out the $125 in order to close this case.   Thanks [redacted]Store ManagerMcCarthy Ford773 239 7900

I have spoken with Ms. [redacted] and reviewed her case. We agreed that she is going to drop the vehicle off on Mon,6/13/16 at 9am. We will work with Ford Motor Company's engineering department to come to a final repair to this problem. In the past, we have made three attempts to repair the sync...

problem in this vehicle. We have not replaced any parts, however Hawk Ford in their four attempts have replaced an APIM module.We last worked on the vehicle on March 21st 2016, and Ms. [redacted] states that the repair only lasted about four hours and she never brought it back since.It is my goal to have her sync system repaired on this upcoming visit. Thank You[redacted]Fixed Operations Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

McCarthy Ford has processed a refund check in the amount the customer has requested ($336.38). The work performed at our dealership that the customer states was done "improperly" based on statements made by some independent garage was performed nearly a year ago and customer has returned to...

dealership for other services since then multiple times with no reports or complaints relating to engine performance. This refund is being processed not as any admission of wrong doing or fault on the dealerships behalf but simply a goodwill gesture for a local Ford owner. We take pride in our business operation and have an outstanding reputation both within the Ford dealership network as well as within our local community. The fact that we were never made aware of an unresolved customer issue during subsequent visits to us confirms this is simply a frivolous way to get free repairs/maintenance (the cost being refunded is for a failed ignition coil 6 months later) and quite frankly is very disappointing. If any additional information is needed please feel free to contact us.                                      �...⇄ Manager