McCarthy Heating & Air Conditioning

I had a great experience with our air conditioning installation with McCarthy Services The techs that installed the outdoor unit (Tim and Ryan) were very professional and did a great job managing the removal and replacement of the unit- they removed and installed the units and kept our fenced in area all intact! They were conscientious of the work area and very polite The techs that replaced the indoor coil (Christian and Chris) were equally professional and very knowledgeable Appreciated the whole McCarthy team providing high quality service and competitive pricing

I've been using McCarthy Services for yearsThey have always been very professional and helpfulThey have maintained my HVAC system and also replaced an aging system

Steve came out timelyHe was courteousHe used shoe covers when walking through my homeHe diagnosed my issue and provided me the estimate of what it would cost to repair my AC unitHe allowed me time to consider my options and make an educated decisionOnce I approved the work, he started right awayHe unfortunately had to report that once he started on the changes he recognized some additional concerning issues that would exceed the original estimateHe provided me with options and allowed me sometime to consider my next moveHe was extremely patient and answered all my questionsIn the end he made a temporary fix and made arrangements for me to meet with a sales person to discuss installing a new AC and Furnace in my home as the repair cost and age of my unit was not cost effectiveLater that day I met with Bobby who walked me through my options for new units and the costs for eachHe was also very courteous and accomodatingHe allowed me additional time to review and get more estimatesHe told me to email or call him once I had a decisionIn which a couple of hours later I had decided to go forward with new unitsHe called me back and pushed through the order and scheduled the installWhich will happen later this weekOverall my experience was very positive and I would recommend McCarthy to friends and family

March 25, Revdex.com of Metro Washington DC & Eastern Pennsylvania RE: Better Business Bureau ID# [redacted] [redacted] American Residential Services LLC D/B/A McCarthy Services (“ARS”) has received your email dated March 17, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond On March 1, while working on a water line adjacent to [redacted] **’s line, approximately inches from our line, we grazed a small portion of [redacted] **’s water line We notified [redacted] and subsequently completed the repair of both water lines The inspector verified no leaks were found and that the connections for both lines were in compliance with code requirements ARS backfilled the hole on March 2, after both lines passed inspection with Fairfax County On March 16, [redacted] contacted ARS about a leak in his water line ARS returned to the property for diagnosis with the understanding that any necessary repair to a portion of the line that was leaking from our previous work would be completed at no cost to [redacted] ** Upon arrival, our service professional was able to determine the section ARS previously repaired was not the portion of the line that was currently leaking ARS appreciates the opportunity to clarify that [redacted] **’s water line is approximately years old As a gesture of goodwill, ARS offered to repair [redacted] **’s water line at a discounted rate [redacted] informed ARS that he did not wish to proceed unless ARS agreed to guarantee not only the portion of the line where ARS performed work, but also the entire line Our service professional informed [redacted] we could only guarantee the portion of the line where ARS performed work [redacted] declined further service and requested our service professionals leave the property It is difficult for ARS to accept responsibility for damage to a portion of [redacted] **’s water line where ARS did not perform any work Therefore, ARS would be willing to honor our original offer to perform the new repair at a discounted rate and to guarantee the portions of the line where ARS performs work ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact Janice H [redacted] at ###-###-#### Respectfully submitted, Jason C [redacted] Corporate Online Reputation Analyst

November 13, 2014American Residential Services, LLC D/B/A ARS/ [redacted] (“ARS”) has received your email dated October 16, 2014, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond.We have been in communication with [redacted] and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully,Tracey HCorporate Customer Relations Supervisor

May 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania 0.0001pt;">RE: Revdex.com ID# [redacted] [redacted] American Residential Services LLC D/B/A McCarthy Services (“ARS”) has received your email dated May 11, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact Janice H [redacted] at ###-###-####Respectfully submitted, Jason C [redacted] Corporate Online Reputation Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Randall was prompt, should up at the front end of the schedule widow which was extremely helpful to me He was knowledgeable and professional

Randall saved us today!!! He came out to perform a routine plumbing inspection, and found a substantial water leak in a copper pipe in our storage room He immediately diagnosed the problem and proceeded to fix it He also changed a bathroom faucet that had a slow drip it was so lucky that he came out today and that he was able to diligently and professionally fix the problems before they became disasters We are extremely grateful for his thoroughness, his patience, and the care he took while working in our home Thank you Randall, and congratulations to McCarthy Services for having such a genuinely nice and super professional on their team

Very satisfied with technician competency and personality

Anteneh was excellent and answered all questions during Inspection of FurnaceGreat service

Randall Ddid a great job today repairing to areas of plumbing for us in our home He was courteous, timely, and skillful McCarthy Services is our "go to" company for a variety of services

From: M [redacted] , Dan Sent: Thursday, November 06, 5:PMTo: '[email protected]'Subject: CID# [redacted] Dear Revdex.com please advised that I have recently returned back to McCarthy Services after being out for months this situation had come to my attention and I have been in contact with the customer MsRobin Tarpley and have also met with her personally at her home I believe we have come with a viable solution to the issues and a fair settlement We are now reaching out to [redacted] to schedule some work at her home which should resolve issues and put this matter behind us with a satisfactory resolution for all I regret the delay in response we will keep the Revdex.com updated Please have rep contact me direct on my cell# Thanks very much we appreciate your partnership with us Dan M [redacted] *** office [redacted] *** cell

Timothy Tchecked my heating system/FurnaceHe was extremely professional and I feel as though he did an excellent jobHe was personable, displayed honesty and I highly recommend himI will be requesting him to check my air conditioning

Randall Dwas very professional and solved my plumbing issue after looking at all areasWould definitely recommend McCarthy and Randall for all your plumbing issues

Steve H (HVAC) was very friendly and efficientTHX

Tim and Ryan installed a new HVAC system in our home yesterdayThey did a fantastic job and were so nice and a pleasure to deal withTim and Ryan stayed late to make sure everything was finished and done correctly I would recommend them and McCarthy to anyone looking for service for their HVAC systems

McCarthy Plumbing, Electrical , Heating and Air Conditioning is the best company, best services you can get aroundIt's located in Terminal Rd Suite Lorton Virginia Services Washington DC, Virginia and MarylandRandall D is a very well mannered and very Profesional in dealing my Plumbing issues.The services we received is AWESOME, he works really hard and knows right away on what needs to be doneWe're very happy of the job he did to us and very excited that this is doneThank you Randall DJob well doneThank you McCarthy we're truly honored and Happy to know your company and servicesKeep up the good work

I have been a satisfied customer of McCarthy for the past yearsThey replaced the entire HVAC system in and have maintained it with an annual service contract A technician inspects and adjusts the system prior to the heating and cooling seasonsOnly once was there a malfunction that required an emergency visit Five hours after reporting the issue they identified the mechanical failure, replaced the faulty switch and restored the HVAC system I could not be more pleased with the professionalism and competence of all of the McCarthy Services personnel we have come into contact withHighest recommendation from a satisfied customer

[redacted] D/B/A McCarthy Services ("ARS") has received your email dated January 5, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ###-###-####